Siebel Administrator Resume
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Resume:
M Administration, Accounts Administration, Siebel .(some Siebel Analytics exposure), Salesforce.com, FirePond, Business Objects, Sales, Project Lead, and Office Manager experience. Background includes support, training, release notifications, reports, queries, troubleshooting, second level support, and server and application migration experience. Possess excellent leadership, planning, scheduling, analytical, troubleshooting, problem solving, organization, communication, interpersonal and customer service skills. Additional skills include ISO QAP , Siebel, Remedy, MS Excel, MS Word, SAP, ESA, A/R, A/P, payroll, and Dun & Bradstreet.
Career Highlights:
- Authored Project Plan and administered Global training for the Redback Networks/Ericsson acquisition
- Project Lead for Cadence Design Systems, Inc Global Contact Management Initiative and subsequent DQ control.
- Recognized for Administering Siemens Customer Support to the engineers dedicated to the technical aspects of selling and installing telecommunications systems and peripheral equipment to the top national accounts, Siemens most demanding customers.
- Played lead role in promoting & establishing Siemens user advocacy and acceptance of the tool with a goal towards increasing market share resulting in a substantial increase in operating revenues and measurable cost reductions by providing a single view of customer base.
- Senior contributing researcher, instrumental in conducting quantifiable demographic data analysis to rewrite & standardize Siemens nationwide Corporate sales training manual.
- Solely completed all of the territory management function (, to , records per month).
EXPERIENCE:
Redback Networks/Ericsson
San Jose, CA / – /
Administrator/ Systems Analyst
Worked in a \"contract position\" as Systems Support Administrator for Redback Networks on their Salesforce.com /Firepond CRM Sales Applications. Facilitated Redback’s transition to Ericsson’s internal CRM Sales System. Responsible for Project Plans, Test Plans, testing enhancements, identifying and reporting Test Issues to IT. Conducted global training to the Redback/Ericsson General User Audience. Disseminated weekly usage statistics to Management. All requirements for the Project were met.
Cadence
San Jose, CA / – /
Administrator/ Systems Material Expert
Work in a \"contract position\" as Project Lead for Cadence\'s Siebel CRM Sales Application on their latest release. Responsible for testing enhancements, identifying and reporting Test Issues, interfacing
with IT and the Cadence General User Audience to ensure that all requirements for the Project are met. I disseminate weekly forecasting statistics to Management and maintain the postings to the internal Company CRM Webpage.
Siemens Communications, Inc. / – /
San Jose, CA
Administrator/ Systems Material Expert (/ – /)
Siebel Field Manager, interacting with management and sales in regards to administrating and supporting a sales force of over Sales Reps in the use of Siemens Siebel Sales Force Automation (SFA) tool. Responsible for monitoring proper usage and the effectiveness of the tool. Interacted with upper management on the health of the company pipeline and forecast. Managed the coordination of future releases, determining the scope of the release. Trained all new sales representatives and provided advanced training for the field, executives, managers, sales representatives, administrative and business analyst support personnel, and special interest groups.
Project leader for Siebel CRM/SAP project to ensure project finished on time. Wrote all release notifications and training documents for dissemination to field for all Siebel CRM releases. Prepared and sent all reminders to all company users who had not synchronized in + days. Prepared, customized reports for company managers upon request. Set up customized queries for company executives. Acted as liaison between Siebel CRM and Lead Marketing organization to develop and coordinate existing and implement new programs.
**Completed majority of system administration, account administration functions and the territory management function. Troubleshot field software issues and provided second level support for Remedy Tickets. Additional projects included server migrations implementation, interface with other applications, and application migration implementation.
Information Security Advisor (/ – /)
As the Information Security Advisor my role was being responsible for disseminating weekly internal & external security updates to ensure & enforce compliance with the corporate mandate as it related to Company security. I was responsible for the implementation of the security measures for antivirus & patching processes. I conducted periodic random individual security checks. I compiled Management Quarterly & Annual Information Security Reports.
Workpoint Technology Analyst (/-/)
National Support Representative for the entire Siemens National workforce. Troubleshot field software issues and provided first level support for Remedy Tickets. I was a senior contributor in implementing the Siebel Sales Automation Tool release, determining what the scope of the release would be as well as working with the implementation vendor through the RFP process. Once the consultants were determined I was influential in planning the rollout schedule with them, coordinating and conducting user review groups to better understand the field’s requirements, performed much of the process documentation work to define the new system to our technical staff and ensured that the application performed to the process specification. Met all objectives.
