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CAREER SUMMARY\\r\\nSelf-directed and highly efficient office and corporate manager. Expertise in communications and public relations. Strategic thinker with solid business acumen who can improve process and procedure. Enthusiastic learner and adept leader willing to assume responsibility for plans and projects.\\r\\n\\r\\nACCOMPLISHMENTS\\r\\n• Successful business owner and operator\\r\\n• Over years of management experience \\r\\n• Long-time liaison between senior management and external audiences\\r\\n• Demonstrated record of producing measurable cost and productivity savings\\r\\n• Proven public relations career\\r\\n• Experience in printed communications\\r\\n\\r\\nEMPLOYMENT HISTORY\\r\\nCarolina Home Mortgage, Chapel Hill, NC\\r\\nCo-owner/Corporate Secretary, \\r\\nMaintained company accounts. Produced management and profitability reports. Analyzed data and made recommendations regarding new ventures. Developed company identity, and customer acquisition and retention programs. Assisted in day-to-day company operations.\\r\\nBlue Cross and Blue Shield of NC, Durham, NC, \\r\\nAdvertising Manager, \\r\\nServed as senior management representative in production of all company advertising and marketing communications campaigns. Coordinated intradepartmental strategic planning and budget process. Managed senior writer, two staff writers and support staff.\\r\\n• Improved relationships with field sales staff through formal and informal feedback sessions.\\r\\n• Proposed a toll-free number for consumer advertising that increased sales leads by percent. Saved $, in vendor fees by moving number internally.\\r\\nManager, Professional Relations, \\r\\nDeveloped and marketed contract arrangements to health care providers statewide. Managed data base staff.\\r\\n• Researched purchase of word processing package that saved the division $, per year.\\r\\n• Cost justified new system for division files for annual cost savings of $, and productivity gains.\\r\\n• Selected to market new managed care product by speaking at state employee gatherings.\\r\\nSenior Writer, Public Relations, \\r\\nSecretary, Media Relations and Government Affairs, \\r\\nFreelance Writer, UNC Business Magazine, Chapel Hill, NC, \\r\\n\\r\\nPROFICIENCIES\\r\\nMS Office, Intuit Quickbooks, Internet research\\r\\n\\r\\nEDUCATION\\r\\nB.A., English, The University of North Carolina at Chapel Hill\\r\\n