Project Manager Resume
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Resume:
GLOBAL IT TELECOMMUNICATIONS PROFESSIONAL
Experienced Global Network Professional in Project Management and Coordination, Client Support, Network Engineering and Support, Network Provisioning and Service Delivery with leading firms: Cisco, Google, Cable & Wireless, MCI, DHL, Computer Science Corp, Bank of America. Have worked with all Network Telco Carriers both domestic and global. Excellent written and verbal communications, interpersonal relations, and cross-functional skills in client support. The unique ability to solve complex business challenges of user requirements by reducing costs or increasing revenue through proven success in research, analysis, investigation, and delivery of scalable solutions. Experienced in defining and streamlining documentation, training processes, and procedures.
PROFESSIONAL EXPERIENCE
Project Manager, Cisco Systems, San Jose, CA
Focused on state-of-the-art security communications systems in the New Emerging Technology Division; gathering project requirements and managing resource allocation (network support, hardware and logistics, vendor management, and management of costs); tracking and managing project status on a daily basis; set-up weekly meetings/conferences with all groups to keep project on-time and on-budget.
Network Provisioning Project Manager, Google, Mountain View, CA / - / (One Year Contract)
Focused on network provisioning project management and support, coordination, implementation, and deployment for Google’s Domestic and Global corporate network infrastructure. Worked with site project management, finance and billing, network and field engineering to support implementation, deployment and turn-up of connectivity solutions for sites. Carrier management tasks included working with all Telco IXC (long-haul) carriers (AT&T/SBC, MCI/Verizon, Time Warner, Level, Qwest, Global Crossing; Colt, Orange, BT, C&W, Orange, PCCW, etc) to project manage and provision both low and high speed connections in the successful installation of connectivity for sites for Service Level Agreements (SLAs). Maintained all connectivity status, set-up carrier conference calls, and project managed all internal groups (network engineering, billing, operations) in a cross-functional environment.
Internet Consultant, Real Estate Business Consultants and Associates, Gilroy, CA
/ - / (P/T Temp)
Assisted real estate agents in the purchase, installation, set-up, and consultation of personal computers for home office telecommuting real estate needs and getting connected to the MLS systems. Worked with Dell, HP vendors during initial pc system set-up to configure client systems; worked with respective telephone vendors, cable system or DSL providers for clients using these systems to get systems connected.
Manager, Network Service Delivery and Provisioning, Cable & Wireless, San Francisco, CA / - /
Supported + clients and their connectivity/provisioning requirements on a domestic and international scale. Established and maintained relationships with Telecom Carriers both domestically and international (domestic: AT&T, SBC, MCI, Verizon, Sprint, Global Crossing, Qwest, Level; Int’l: Colt, Orange, PCCW, TelMex, C&W, BT, etc) to provide cost-effective and quality-oriented network infrastructure connectivity services for clients (isdn, frame relay, dsl, T, T) based on network telco carrier and Digital Island\'s Service Level Agreements (SLAs). Provisioned backbone services OC up to and including OC (fiber optic) for global backbone infrastructure. Addressed pre/post deployment and implementation system management issues, network system monitoring and availability (via remote monitoring), and recommended solutions to carrier to reduce escalation, cost, and time factors. Developed reference guides and documents, standard operating procedures (SOP), and established procedure workflow charts support tasks ensuring on-time connectivity (circuit) and product launch, implementation, deployment, and turn-up. Negotiated with carrier for credit-back if service levels (SLAs) not met. Hired, trained, mentored, guided personnel on procedural policies of company; managed performance appraisals and improvement plans. Managed team of .
Sr. Wide Area Network NOC Engineer, MCI-WorldCom, Fremont, CA / - /
Network Engineering, IT Service/System Management (ITSM) and Data Center NOC Monitoring, Management, and Technical Support/Incident Management for MCI-WorldCom\'s -year US Government contract with the US Postal Service (Backup NOC call center). Pro-active and re-active network monitoring, problem determination, and trouble ticket management and resolution. Remedy database for tracking, updating circuit inventory. Supervised mid to senior level technicians.
Network Technical Administrator, Change Management, and Service Delivery Project Manager, DHL Systems, Burlingame, CA
/ - /
Project Management, Coordination, and Telephone Carrier Management, Implementation, Deployment/turn-up for DHLs X. Global Wide Area Network (+ Countries) operations supporting new end user and existing user requirements for telecom adds, moves, changes for on-time delivery. Performed Chairing of Engineering Change Management and Control Board to determine feasibility of RFIs, RFPs, RFQs, SOWs, BOMs and track project through to resolution assigning ECNs (engineering change numbers) for status. Procurement of peripheral equipment (software, hardware) as applicable for installation and configuration of either adds, changes, or new systems. Developed, modified and/or maintained Visio site documentation drawings and schematic flowcharts for Global Customers to assist customers with network topology adds, moves, and changes. Coordinated with data center NOC, network engineering, finance and billing to ensure smooth transition and successful completion of connectivity solutions (circuit delivery).
Supervisor, WAN Network Control (NOC) and Technical Support, Computer Science Corporation, Herndon, VA (SBI - U.S. All DoD Agencies)
Supervision of Network Management and System monitoring for Data Center Help Desk via BBN Network Management engines/nodes and systems for US DoD government infrastructure; supervised team of - engineers Acted as Escalation POC for all critical issues requiring immediate resolution.
Supervisor, WAN Network Control (NOC) Call Center, Bank of America, San Francisco, CA
Supervision of Data Center Help Desk, Tymnet Nodes/engines and Storage Management, system backup, and retrieval; network management and trouble-isolation/resolution; vendor and carrier management. Supervision of staff members. Escalation POC for all critical issues requiring immediate resolution.
EDUCATION
Bachelor of Science, Education, George Mason University, Fairfax, Virginia
ADDITIONAL TRAINING & SKILLS
Telecommunications I/II - UCSC Extension, Sunnyvale, CA
Network Engineering and Customer Support Training, MCI-WorldCom, Cary, NC
Basic HTML - Berkeley University Extension, San Francisco, CA
Basic Unix - San Mateo Community College, San Mateo, CA
