Project Implementation Management Coordinator Resume
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Resume:
LASAUNDRA K. BORNE
PO BOX , Westminster, CO
Home: or Cell:
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PROFESSIONAL OBJECTIVE
To obtain a position in the Business Administration and Project Coordinator arena. Utilizing my background expertise and demonstrated skills in project management, process and improvements, Accounting, and Business Finance Operations.
PROFILE OF QUALIFICATIONS
• Exhibits outstanding personality, promotes strong customer relations, and people-oriented. Flexible, self-motivated, with good written and verbal communications skills and presentation skills at all levels.
• Demonstrates strong ability to work as a proactive team-player in various team office environments with enthusiasm and cooperation.
• Background and knowledge in various phases of office development, Fiduciary matters, Global Sales and Use Taxation, training, business support, leadership, and strong organizational skills.
• Corporate Global Business Travels to various countries and within the US.
• Excellent problem solving skills with strong attention to detail, project management, follow-up skills, and result driven.
• Experience with Accounts Receivables, Accounts Payable systems, Oracle ERP, StarOffice, Brio Applications, SQL, Oracle lli, Sabrix Tax Engine, Oracle Taxware, Service Contract Systems, Micro-soft Office, Product Mapping, Oracle SQL, Data Loader, and the IBM WOI Tool.
PROFESSIONAL WORK EXPERIENCE
Sun Microsystems, Inc., Broomfield, Co
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GLOBAL TAX PROJECT IMPLEMENTATION MANAGEMENT COORDINATOR
• Served as single point of contact as Subject Matter Expert (SME) for all Canada and APAC country tax system issues, updates, setup\'s, configurations, and product mappings.
• Gathered and documented US and Global business requirements and processes needed for testing.
• Created multiple test scripts within project scope and coordinated the execution of test activities for over testers globally for Asian Countries and Canadian Province.
• Created Oracle lli manual adhoc manual invoices, credits, service contracts, and hardware orders.
• Provided multiple training sessions for each business models for Service Contracts and Product Orders.
• Worked with multiple experts of Tax and Oracle Consultants by ensuring tax configurations and tax exemptions were available in the areas of Authorities, Establishments, and legal entities.
• Interacted with over team leads, team members and project executives on large complex projects.
• Assisted Sr. Project Managers in other areas such as status reporting, issues/actions/risk resolution and other PM-related duties.
• Globally exhibited excellent verbal, written and people skills while working on cross-functional teams.
• Provided extensive follow to various teams and levels of business while troubleshooting compliance and product mappings issues for Canadian Provinces and APAC Asian countries.
• Created and identified the various business requirements for testing around processes, business models and scenarios are covered for Canada and APAC Asian countries.
• Traveled Globally for testing, training and problem solving Oracle and process improvement issues.
• Wrote over test scripts and scenarios for Canada provinces and Asian countries.
Sun Microsystems, Inc., Broomfield, Co.
TAX CREDIT ANALYST / INVOICING and SPECIAL PROJECTS GROUP –
• Acted as the single point of contact as the liaison between the business, corporate tax, technical staff
members. Also provided tax expertise on US Tax Sate Law Statues related to Sales and Use Taxes.
• Provided expert knowledge to Sales and Use Taxes, State Tax Exemptions, system tax calculations, and impacts of tax codes and marketing parts.
• Documented business requirements and provided recommendations for corrective actions in reviewing, tax and invoicing issues.
• Solved tax audit compliance issues by researching company merger and acquisition legal structures.
• Worked with the Corporate Tax Department, Invoicing, and Collection Teams on tax and Freight related ystem issues. This includes Tax State Laws related to Sales Tax, State Tax Exemptions, Tax calculations functions within Sun\'s System, impacts of Tax Codes and Marketing Parts.
• Skilled in decision making, problem solving customer satisfaction invoicing and tax issues.
• Managed high volumes of over US requests and approvals monthly. As well as processes for US Tax Debits and Freight Credits by ensuring all requests were compliant to Sarbanes Oxley and Tax Audit requirements prior to approval.
• Provided assistance in the completion of the DOD/WAWF EDI Implementations.
• Participated in various mapping sessions and testing validation with DOD Implementation teams for knowledge around implementation process and requirements.
• Act as primary contact for the DOD/WAWF process to various Government Contracting Officers within the Army, Navy, and Marine Government branches.
• Provided assistance in the completion of the DOD/WAWF Project EDI Implementation.
• Managed the Monthly Sox Suppression process by validating Financial Exception Logs.
• Received training on E-commerce for responsibilities in reconciling and managing EDI-Information Highway Invoicing event failures for the month-end SOX Compliance process.
DATA INTEGRITY SPECIALIST / SPECIAL PROJECTS -
• Process oriented with an excellent knowledge of each LOB such as: Education (EDU) Hardware,
Software and Professional Services (PS)businesses.
• Took ownership of multiple assigned tasks and managed group projects with various deadlines.
• Effective team player and lead various tasks and participated on team assignments as required.
• Demonstrated excellent verbal and written communication skills.
• Changed and updated information in oracle using multiple means of research tools.
• Assisted in working on special projects that involved cleanup work in Oracle systems.
• Worked with Export Control Team on customer data checks to meet SOX Export Control requirements.
ORACLE CUSTOMER MASTER ADMINISTRATOR
• Ensured data-integrity and data entry into the Oracle Systems.
• Oracle of customers from feeder systems and maintain Customer Master files.
• Responsible for streamlining and creating business processes and document process improvements.
• Worked with all LOB\'s in troubleshooting technical problems between Oracle, Service Contract booking tools, and Scholar systems.
• Extreme follow-up with other areas of business such as Service Contracts, Credit and Collections, Process Manual Invoice transactions, and interact with other areas in the Finance Organization.
• Over saw technical updates and implementations by working closely with various IT teams in trouble shooting technical issues as they arrived.
• Implemented and developed several training programs for over internal customers to improve current business processes for customer setups.
• Provided Training to new or current employees as needed on current Business Processes and Procedures within team and department functions.
Sun Microsystems, Inc., Broomfield, Co
CONTRACT ADMINISTRATOR –
• Account management assisting Telesales Representatives and Sales Representatives in providing
various service packages for hardware and software contracts for customers and Sales Teams.
• Constant follow-up with Telesales Representatives and Sales Representatives. Resolved issues related
to the customers contract by working with internal and external parties to get issues resolved.
• Validated incoming contracts to ensure that proper Standard Business Processes had been followed by
Sales Representatives and the customer as well.
• Management of customer service contract bookings, credit/re-bills, deletions, add-on\'s, and
modifications, so that information can be forwarded to various departments on a weekly basis.
• Process credit/re-bill requests from various departments to satisfy the customers while following proper
business processes so that credits are approved by finance.
Intelligent Electronics, Inc., Englewood, Co
DROPSHIP VENDOR COORDINATOR
• Acted as the single point of contact for the customers, provided Inside sales support, supported purchasing teams for multiple Buyers and worked in AR / AP Accounting departments.
• Resolved shipping, scheduling, invoice, and billing issues. Provided constant follow-up to customers on order tracking order information in a timely manner.
• Built and maintained good rapports with various departments and outside vendors.
• Knowledge of Accounts Payable / Accounts Receivables / hardware / software to process orders, in the Accounts Payable and Accounts Receivable systems. Additionally, providing order status and roduct pricing and availability as needed.
CUSTOMER SERVICE SALES SUPPORT ASSISTANT
• Account Management which required continual contact with customer in solving problems, making customer calls while also receiving customer calls on multiple phone lines.
• Determine and Initiated Customer Return Authorization requests by handling product credit issues.
• Communicated with various buyers and managers on warehouse products by trouble shooting each issue in a timely manner.
EDUCATION
NORTH EASTERN JR. COLLEGE, STERLING, CO; ASSOCIATES DEGREE -
COLORADO STATE UNIVERSITY, FORT COLLINS , CO; BUSINESS INFO SYSTEMS
UNIVERSITY of Denver - WOMENS COLLEGE, DENVER, CO. BUSINESS ADMINISTRATION
KAPLAN UNIVERSITY, PMO - PROJECT MANAGEMENT CERTIFICATION - In Progress
AWARDED TRACK & FIELD SCHOLARSHIPS
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PROFESSIONAL DEVELOPMENT
PROJECT MANAGEMENT FUNDAMENTALS – Certificate Received -
FRONT LINE LEADERSHIP CLASS – Certificate Received -
MANAGING INTERPERSONAL RELATIONSHIPS – Certificate Received –
INFORMATION HIGHWAY OVERVIEW – Certificate Received -
USER TRAINING for THE SABRIX TAX ENGINE APPLICATIONS SUITE - Completed
