Sales Support Resume
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Resume:
Jacqueline Thompson
Peachtree St, Winston-Salem NC Cell #
Work Experience
Macy’s Winston-Salem, North Carolina
Sales Associate September to Present
• Assisting customers in ringing up sales at registers and/or bagging merchandise.
• Provide outstanding service with a friendly environment, which includes greeting and acknowledging every customer
• Maintaining solid product knowledge and all other aspects of customer service.
• Assist in floor moves, merchandising, display maintenance and housekeeping.
• Coordinated the processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Any other tasks as assigned by manager.
DKI Services Corporation Chicago, Illinois
Sales Support Coordinator March to August
• Maintained confidential sales spreadsheets
• Run monthly member and affiliate reports from Salesforce and month claims reports
• Provide updated monthly member and affiliate report for specific accounts which includes the DNU contractors for each account.
• Analyze and interpret program results to demonstrate impact of client participation in programs.
• Maintain inventory of marketing services supplies and sales collateral.
• Coordinated weekly one on one phone call to all members of the sales team to determine individual support needs and maintained calendars.
• Worked closely with the Marketing department on various projects, newsletters and websites
• Assist on collection issues the contractors send to the NAD for assistance.
Volunteer Work Chicago, Illinois
New Zion MB Church January to August
• Worked closely with fellowship ministry to ensure the proper documentation of all member of the Church.
• Updated member spreadsheets.
• Prepared weekly announcements for Sunday services.
• Prepared Sunday school lessons for children and youth.
Hotel Burnham Chicago, Illinois
Sales Coordinator April to February
• Worked with Group Sales Manager and Reservations to prepare -- day group forecasting; assisted Group Sales Manager with group promotions and/or mail campaigns
• Coordinated with Front Desk Manager and staff to ensure that all groups coming in were accommodated properly.
• Created contracts for Groups or Guests after Sales Manager received acceptance of proposal, and entered all group or guest information in database.
• Contacted all confirmed groups upon receipt of signed contract, confirmed dates, room blocks and/or deposits (if needed) and payment methods.
• Alerted all departments of any special needs or requests of guests, submitted files hours prior to guest arriving.
RCN Chicago Chicago, Illinois
Sales Ops. Coordinator December to December
• Provided Administrative support for Vice President of Sales and Marketing.
• Provided customer service leadership with regards to all facets of customer contract and operations analysis.
• Instrumental in working on the company’s transition team after the acquisition of st Century Telecom, One Point Communications and Wedgewood Communications.
• Maintained and reviewed Bulk and R.O.E. (Right of Entry) contracts, yearly increases, renewals, and adjustments.
• Handled escalated customers as well as Bulk and R.O.E. building complaints.
• Coordinated order status with other departments to ensure timely resolutions.
• Input various information and data into computer; maintained accuracy and legitimacy of data.
• Exhibited proficiency in MS software application, proven ability to handle multiple tasks simultaneously.
Superior Bank Chicago, Illinois
Loan Originator November to November
• Participated in team effort of cold calling in order to generate new business; set appointments for Loan Officers with customers seeking to refinancing mortgages.
Americast Itasca, Illinois
Customer Service Rep. November to July
• Handled large volume of incoming calls for cable service, established accounts for new customers.
• Troubleshot with existing customers on connections of service and proper usage.
Ameritech Chicago, Illinois
Operator Services April to July
• Answered incoming information calls
Education
Bryant and Stratton College Harold Washington College
Fall to Spring Fall
Major: Banking Diploma
