Customer Service Agent Resume
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Resume:
Jacqueline Eileen Urban\\r\\n S. E. Bldg. L Apt. Clearfield, Ut. • • \\r\\nHIGHLIGHTS OF QUALIFICATIONS\\r\\n\\r\\n• Extensive experience in customer service environment via phone, email, and in-person.\\r\\n• Excellent communications skills in dealing with customers, co-workers, and upper \\r\\n• management. \\r\\n• Proficient at multitasking through both verbal and written skills. \\r\\n• Well-organized and highly efficient team member. \\r\\n• Ability to plan, organizes, and supervises the work of others. \\r\\n• Highly motivated self starter, enthusiastic, hard working, and committed \\r\\n• to excellence.\\r\\n\\r\\nWORK HISTORY\\r\\n\\r\\n\\r\\nOverstock.com () / – /\\r\\n Frontline Customer Service Agent \\r\\n\\r\\n• Answered incoming calls from new customers, established accounts and placed orders.\\r\\n• Existing customer order status; which included merchandise tracking, email responses, follow-up phone calls, returns and refunding time frames.\\r\\n• Processed daily customer web-based policy changes: promotional items, coupons, shipping time frames, etc\\r\\n\\r\\nSOS Staffing Service () / – / \\r\\n Production Worker, Collections, Labor Worker\\r\\n\\r\\n• Production Worker for Stampin’ Up (); weeding, cutting, labeling, packaging, laminating and assembling items for Scrapbooking. \\r\\n• Collections for Advanta Bank; outbound calls to obtain payments on business credit card accounts. \\r\\n• Labor work for Michaels: setup shelves for new store displays and merchandise. \\r\\n\\r\\n Ross Department Store () / – / \\r\\n Customer Service Clerk \\r\\n\\r\\n• Address customer service concerns, complaints, and merchandise returns. \\r\\n• Restock returned merchandise. \\r\\n• Cashier duties which include closing out the register at the end of the day. \\r\\n• Train new employees for customer service department. \\r\\n\\r\\nSportsman Warehouse Headquarters () / – / \\r\\n Receptionist\\r\\n \\r\\n• Answered incoming calls on a multi-line phone, handled daily customer service concerns and/or complaints.\\r\\n• Greeted and placed existing vendors in conference rooms for our buyers and set up schedules for them at a later date. \\r\\n• Met new vendors that wanted to place product in our stores and I got the pitch and I placed the product and information to the correct buyer.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nTeleperformance USA () / – / \\r\\n Customer Service/Sales/Supervisor \\r\\n \\r\\n• Attended a month training program to be a Call Center representative\\r\\n• Handled daily customer service calls\\r\\n• Worked as sales agent; performed data entry tasks for new and existing orders. \\r\\n• Trained and supervised new staff members \\r\\n• \\r\\n Ricardo’s Restaurant () / – / \\r\\n Shift Manager/Waitress/Banquet Server\\r\\n\\r\\n• Created and maintained night shift staff schedule \\r\\n• Took customer food and drink orders\\r\\n• Trained new servers in protocol and etiquette\\r\\n\\r\\n• \\r\\n\\r\\nEDUCATION\\r\\n \\r\\n Currently attending Utah College Of Massage Therapy May Pending Graduation \\r\\n East Carbon High School Sunnyside, UT - Graduated May .\\r\\n Attended a day Reading Lab Tutor course at BYU and received a certificate \\r\\n\\r\\n\\r\\nOffice Experience \\r\\n\\r\\nMedical receptionist, duties included: filing, copy personal information, fax patient records, \\r\\nscheduling appointments; maintaining records and accounts. \\r\\n \\r\\n\\r\\nComputer Programs\\r\\n\\r\\nMicrosoft Windows XP \\r\\nMicrosoft Word and Outlook \\r\\nPOS systems\\r\\nCitrix system\\r\\nIEX TotalView Central\\r\\nEchopass\\r\\n
