IT Consultant Resume
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Resume:
SUMMARY:
- Broad knowledge and experience in computing, networking technologies and applications
- MCP and CCNA certifications
- Excellent communication and customer service skills
- Strong attention to detail and quality
- Self-motivated and quick learner
- Work effectively in a team environment
TECHNICAL SKILLS:
- Client & Network OS: Windows / Small Business Standard & Premium Editions; Windows XP Pro, Vista and Windows ; Mac OS X; Knowledge of Unix & Linux
- Network: LAN/WAN using Cisco Routers & Switches; Active Directory; SAN; IP Telephony; JBOD; Wireless Bridge & Wireless Access-Point
- Application Servers: Terminal Server; Citrix MetaFrame; Citrix Presentation Server; DHCP Server; DNS Server; Microsoft SharePoint & Microsoft Dynamics CRM
- E-mail Server: Exchange /; Lotus Notes Domino; Kerio
- Virtualization: VMware Fusion; Sun VirtualBox; Parallels
- Security: Cisco Pix; Cisco VPN; SonicWALL; ZoneAlarm; Juniper; Barracuda; Trend Micro; McAfee EPO; Symantec ESM Console & Endpoint Protection
- Backup & Disk Imaging: Symantec Veritas Backup Exec; Retrospect; NT-Backup; X-Copy; Tape Drives (Single & Library); Symantec Ghost; Acronis
- PDA Support: BlackBerry Enterprise Server & Client; Treo; Motorola Q; Apple iPhone
- Support Tools: DameWare; Nagios; Cacti; ConnectWise; Kaseya; HP Smart Start; WebEX
EMPLOYMENT HISTORY
Eaton & Associates, San Francisco, CA.
Oct – Jun
-- IT Consultant (Contract)
Provided on-site and remote support to resolve desktop and network problems across multiple platforms and applications, including: installation, configuration & maintenance of network hardware, systems & enterprise applications; software, service packs upgrades and patches deployment; Active Directory; system backup, monitoring & security; enterprise email; thin networks; virtualization; wireless access-point & firewall set up and support; PC & Mac; PDA; VPN, plus other technologies.
Connections IT, Inc., Santa Rosa, CA
Nov – Apr
-- Senior IT Support Specialist
Provided technical support to resolve desktop, network and application issues via remote access, email, phone and on-site. Monitored client networks for performance and connectivity, including server backup and maintenance. Interfaced with rd party vendors to research and resolve application and network integration issues. Demonstrated strong analytical, troubleshooting and follow through skills.
Xerocomm, Inc., Rohnert Park, CA
May – Oct
-- IT Field Support Professional
Provided on-site support for desktop PCs, laptops; hardware, software and printer; network hardware; anti-Virus and Spam solutions; SonicWALL (SOHO); wireless access-point setup and management. Support areas included East Bay, San Francisco and Marin County.
EDUCATION AND CERTIFICATES•
- Managing and Maintaining a Microsoft Windows Server Environment, Apr
- Microsoft Certified Professional (MCP), Jun
- Certified Cisco Network Associate (CCNA), Aug
- Computer Science, Santa Rosa Junior College, Santa Rosa, CA Jan – May
- Microsoft Windows NT Certificate, Santa Rosa Junior College, May
- Cisco Network Certificate, Santa Rosa Junior College, Dec
- Advanced Computer Operation and Data Entry Certificates, Southern California Regional Occupational Center (SCROC), Torrance, CA Jan
