Operations Manager Resume
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Resume:
Lisa M. Hankin\\r\\n\\r\\n\\r\\n\\r\\nTop-notch manager with over ten years of experience managing business relations and special projects at the senior management level. Serve as primary point of contact for and liaison between management, sales teams, personnel, clients, and vendors. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Equally effective sales management and advanced word processing support.\\r\\n\\r\\nPROFESSIONAL EXPERIENCE\\r\\n\\r\\nst Choice Athlete/Kinesis Software Broomall, PA October – Present\\r\\n\\r\\nOperations Manager\\r\\n\\r\\n&#; Working with the CEO/President in organizing the new company st Choice Athlete. Analyzing and inputting the budget and spending data as well as the liasion for our investors and financial institutions. Assisting CEO in presenting our CoachWare/FCA product to new investment or angel venture groups.\\r\\n&#; Word processing and data entry (Gold Mine, Quick Books, Heartland Payment Systems, Merchant Processing)\\r\\n&#; Organizing the importation for our customers’ databases.\\r\\n&#; Responsible for all aspects of opening and maintaining our new corporate office in Broomall.\\r\\n&#; Taking charge of all accounting, billing, spending, & corporate event planning for the office.\\r\\n&#; Using creative ideas for marketing our new product and concept to high school sports athletes as well as sports teams.\\r\\n&#; Hiring of college students for a sports marketing, sales, and graphic design internships . Overall supervision of these interns while they are working for First Choice Athlete.\\r\\n&#; Hiring of all administrative staff, sales, graphics, and freelance staff. Responsible for the training of all new employees.\\r\\n&#; Updating and maintaining all student profiles on the st Choice Athlete website as well as receiving payments on site for upgraded student services.\\r\\n&#; Administrative support for the sales team as well as the importing of graphics (custom banners and signatures into each customer’s CoachWare system).\\r\\n&#; Facilitator of all phases of contract and contract renewal between colleges, universities and sports teams.\\r\\n&#; Act as a sales closer for our hot leads through pricing negotiations with a team or an athletic department.\\r\\n&#; Responsible for keeping in contact with the coaches and athletic directors to close the loop with the purchase of our CoachWare product until it has been completed to the customer’s satisfaction.\\r\\n&#; Responsible for handling promotional material for the company for trade shows, conventions, and etc.\\r\\n&#; Working with accountant to compile all data for quarterly as well as yearly taxes. \\r\\n&#; Overseeing all day to day operations of the business\\r\\n&#; Taking initiatives when business procedures need to be updated or changed within the sales and administrative departments. Create new procedures within the business when needed and publish in Power Point Presentations and manuals.\\r\\n&#; Create new Microsoft Access databases to streamline the sales process and utilize all the sales information gathered by the sales force on a daily basis.\\r\\n&#; Presenting our product CoachWare through online Microsoft Live Meeting Webinars to prospective clients as well as face to face presentations to college/university coaches and athletic departments.\\r\\n&#; Comprehensive training on the CoachWare product to all our new clients.\\r\\n&#; Keeping abreast of all the sales department daily goals and monthly goals. Helping them to understand taking ownership and accountability for their specific areas and work with them to help them attain the goals.\\r\\n&#; Acting as the customer liaison of all of our clients and building an action plan for our CoachWare product to meet all the customer needs. \\r\\n\\r\\nJason P. Walsh Nexus Companies/Home Cash Direct Conshohocken, PA December – May \\r\\n\\r\\nPersonal Assistant/Manager\\r\\n\\r\\n&#; Working part-time for a busy CEO and handling personal errands, invoicing and payment of business and personal expenses (Quick Books), daily correspondence and issues within the seven real estate investment companies he owns. \\r\\n&#; Property Manager for five Southern New Jersey shore rental properties\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPage LMH Resume\\r\\n\\r\\n\\r\\nVision Technical Sales Plymouth Meeting, PA September – October \\r\\n\\r\\nInside Sales/Office Manager\\r\\n\\r\\n&#; Handled overall daily office duties and inside staff.\\r\\n&#; Responsible for learning computer order systems for all manufacturers and training inside sales staff.\\r\\n&#; Liaison between computer distributors and manufacturers for daily orders.\\r\\n&#; Assistant to the President. Handled his daily activities while out of office. Worked closely with major manufacturers to make our monthly order quotas.\\r\\n&#; Compiled daily information from all outside sales executives to email daily reports to all our district managers.\\r\\n&#; Responsible for all the upkeep of the accounting, filing and daily activity within the office.\\r\\n&#; Assisted the Vice President with the A/R and A/P for the company on a daily basis.\\r\\n\\r\\n\\r\\nJames A. Weaver Company Norristown, PA June – September \\r\\n\\r\\nAdministrative Manager\\r\\n\\r\\n&#; Processing correspondence for three senior account managers as well as the President of Grocery Dept. Handling day to day phone calls from manufacturers as well as customers.\\r\\n&#; Established redemption check program for beverage distributors for Quaker Oats Company – Gatorade division.\\r\\n&#; Responsible for ad funding for major manufacturers as well as the administrative bookkeeping for each account. (Tropicana, Campbells, Quaker Oats, Kens Salad Dressings, Mitsubishi Foods)\\r\\n&#; Daily contact with manufacturers in processing deductions as well as item reports for all brands.\\r\\n&#; Fielding phone calls from all distributors/grocery customers concerning customer complaints.\\r\\n&#; Compiling weekly sales reports from all sales managers/sales reps.\\r\\n&#; Assisting merchandising reps with plan-o-grams at store level when new items I handled were introduced to the market.\\r\\n&#; Responsible for learning computer order systems for each manufacturer.\\r\\n&#; Planning manufacturer events with the brand reps for the public when new products were introduced to the market. (ie Phillies and Sixers games, Reading Phillies, Kool Aid Man appearances\\r\\n\\r\\nEDUCATION\\r\\n\\r\\nGraduate of Archbishop John Carroll High School College Prep/Art Major June \\r\\nGraduate of Katharine Gibbs School Secretarial Arts & Specialized Business/Assoc Degree Program Dean’s List June \\r\\nBachelor of Science in Business Management from University of Phoenix \\r\\nAssociates Degree in Occupational Psychology from University of Phoenix \\r\\n\\r\\nOTHER EXPERIENCE\\r\\n\\r\\nRetail Experience – Worked as assistant to buyer/senior sales associate for Strawbridge and Clothier upscale women’s clothing from September – June .\\r\\nUnited States Liability – Assistant to Underwriters and Operations Manager from June – Sept (internship)\\r\\n\\r\\nPTC (Parent Teacher Co-Operative) President and Co-President position from September -. Within this position I created fundraisers to help buy technology for the school. Initiated event planning and volunteerism throughout our school community ( families). Oversee budget and plan for new year’s budget from profit/loss statements. Deliver funds to the school through the development of obtaining raffle/auction items from community and international businesses. Coordinator of monthly meetings for the Co-Operative.\\r\\n\\r\\nAssistant Coach for UM Lacrosse Club Spring Season -th grade girls team\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPage LMH Resume\\r\\n\\r\\n\\r\\n\\r\\nSKILLS\\r\\n\\r\\n• Strong influencing skills with experience working in a hospitality environment \\r\\n• Strong analytic skills, highly organized with ability to drive projects and meet deadlines \\r\\n• Strong customer service and training experience \\r\\n• Strong ability to problem-solve \\r\\n• Strong writing skills \\r\\n• Strong time-management and multi-tasking skills with solid attention to detail \\r\\n• Strong written and oral communication skills \\r\\n• Strong presentation skills for both external & internal presentations as well as a personable demeanor with clients & internal departments \\r\\n• Able to adapt quickly in a fast-paced, ever-changing recruiting environment \\r\\n• Aptitude to work collaboratively with cross-functional teams \\r\\n• Ability to interact with senior management\\r\\n\\r\\nSALARY REQUIREMENTS\\r\\n\\r\\n(Negotiable for a career with advancement opportunity)\\r\\n
