Mortgage Assistant Resume
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Resume:
Hannah C. Williams
TH Street North, Unit# &#;Phone:
Minneapolis, MN &#;Email:
OBJECTIVE
To obtain a position as an Administrative Assistant or equivalent.
Key Strengths
&#; Microsoft Office
&#; Staff Training/Development
&#; Customer Service
&#; Written Communication
&#; Inventory/Purchasing
&#; WPM typing speed
&#; Detailed and creative
&#; Outgoing and personable
&#; Ability to work alone
&#; Handle stressful situations
EXPERIENCE
Mortgage Assistant-Aerotek Temp Agency, Bloomington, MN
Dec/ – May/
Assisted processors and closers by verifying confidential customer information and maintaining information databases. Faxed and emailed loan documents to the IRS, banks, and processors.
&#; Loan correspondence
&#; Documentation and research
&#; Filing, faxing, and data entry
&#; Provide support to processors and closers
Customer Service Representative
Handled customer inquiries, complaints, and software questions. Manage a high-volume workload within a deadline-driven environment.
&#; Retain customers; encourage customers to download free software provided.
&#; Troubleshoot and resolve complex technical issues and customer complaints.
&#; Communicate with customers by means of telephone
&#; Maintained databases of information
Administrative Assistant-Johnson Brother Liquor Company, Saint Paul, MN
–
Handled multiple phone lines, greeted customers, performed data entry, billing, and invoicing. Idententified and resolved complains from customers. Assisted managers with various projects and deadlines.
&#; Billing, purchasing, and payroll
&#; Computer data entry and management
&#; Customer relations and reception
&#; Telephone Reception
&#; Manage shipping invoices and products
CERTIFICATIONS
&#; Paraprofessional, Certified Dental Assistant
EDUCATION
Saint Paul College, Saint Paul, MN – Spring
Associates of Applied Science (A.A.S)
