Office Management Resume
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Resume:
Jacqueline Anne Monfils
Phone:
Email:
SUMMARY OF QUALIFICATIONS
Skillful and dedicated Executive/Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
~~Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
~~Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.
~~Adept at developing and maintaining detailed administrative and procedural processes that lower costs, reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
~~Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
~~Possess skills and knowledge to increase profits (by using various creative methods to promote business); monitoring costs; encouraging client and employee loyalty; and monitoring and strengthening client satisfaction.
AREAS OF EXPERTISE
COMPUTER SKILLS: proficient with MS Works, Word, Excel, Access, Publisher, PowerPoint, Quick Books, Internet Explorer, and proprietary computer programs (such as: HAL-- Hotels and Leisure, CACS--Client Accounting Control Systems, Great Plains--a data base type of program for construction companies, etc.)
SUPERVISORY SKILLS: exemplary skills in staff supervision; training; creating, maintaining schedules; acting as a liaison between employees and management (negotiating employee issues).
ACCOUNTING SKILLS: handling payroll; Accounts Payable; Accounts Receivable; preparing and analyzing budgets; maintaining office supplies; and producing accurate financial snapshots of the company or department.
OFFICE SKILLS: typing w.p.m., Ten-Key by touch, multi-line phones, faxing, etc.
PROFESSIONAL EXPERTISE
~~Developed ability to work in a fast-paced atmosphere
~~Maintained excellent customer relations and developed customer rapport
~~Diplomatically resolved customers complaints on as-needed basis
~~Accurately tracked expenses and profits
~~Ability to follow instructions well and make decisions with no supervision
~~Motivated and supervised + employees on daily basis
~~Maintained all record-keeping procedures without error
~~Exceptionally organized and detail-focused individual who cultivates powerful communication.
~~Effectively developed office procedures that promoted efficiency and accuracy.
PROFESSIONAL EXPERIENCE
Owner / Certified Massage Therapist, Monfils Massage Therapy, Eureka, CA: /-/
Accomplishments: Established new business through effective networking, client referrals, donating my time for soldiers returning from Iraq, offering discounts for family of soldiers deployed; teaching couples how to give massages to each other, etc. There are numerous methods of increasing the number of clients and thereby the amount of business being done that is often over looked. Basic Duties: Provided massage services to clients in their homes; using safe, appropriate and effective massage techniques. Ascertained precautions/contradictions for massage prior to each session. Applied techniques appropriate to client needs and preferences. Other responsibilities included: maintaining client confidentiality and sensitivity to age and gender related issues during all client interactions; scheduling and maintaining of appointments; collected fees
Full Charge Bookkeeper, New Life Service Co., Inc., Eureka, CA: /-/
Accomplishments: Developed a method for generating a report that would allow the owner of the company to get a flash picture of the company’s financial status. Taught the employees how to fill out their time cards more effectively. Basic Duties: Accounts Payable, Accounts Receivable and Payroll. Printing checks for both payroll and accounts payable, calculated bank deposits, verified, balanced receipts, answered phones, assisted employees and customers with questions they may have regarding their check or account.
Various positions, Various Temporary Agencies, Napa, CA: /-/
Administrative Assistant II, Queen of the Valley Hospital, Napa, CA: /-/
Accomplishments: Saved the department well over $, per year by establishing bill payment in a timely manner (which allowed for the obtainment of refunds, better monitoring of cash drawers, implementing procedures to restrict access to the safe, locking up the office supplies, and consistently found more efficient, more accurate and more time-saving solutions to problems. Basic Duties: assisted the Director of Nutrition Services; responsible for all financial and accounting operations; ensured accurate and timely processing of accounting, audit and correct time cards of employees in the department, and performed essential clerical duties.
Teacher, Home schooled my children, Napa, CA: /-/
The school system was lagging behind and not instructing the children properly. I took it upon myself to home school the children so that they would have a strong foundation for all of their future education. The subjects that I taught were: History, English, Mathematics, Music and Science.
Financial Advisor, Morgan Stanley Dean Witter, Napa, CA: /-/
Accomplishments: Established a net-working group of local businesses in order to promote business; conducted and presented investment seminars and classes; acquired a rather large account (a local Carpenter’s Union account) of well over $ million with the opportunity to acquire their “real” account consisting of ten times that; accountable for well over $ million in investments. Basic Duties: presented investment seminars and classes, advised on the best choices for investments according to their needs and comfort level, answered the phones, bought and sold investments online, etc.
Night Auditor / Front Desk Associate, Napa Valley Marriott, Napa, CA: / to /
Audited the hotel, restaurant, bar & grill and acted as the Manager-On-Duty and handled all aspects of the front desk.
EDUCATION
CLAYTON UNIVERSITY, St. Louis, MO
Bachelor of Arts Degree in Business Administration
(Correspondence School.)
CALISTOGA SCHOOL OF MASSAGE THERAPY, Napa, CA
-Hour Certificate in Massage Therapy
NAPA VALLEY COLLEGE, Napa, CA
Associate of Arts Degree in Psychology (. GPA)
NAPA HIGH SCHOOL, Napa, CA
Business, math and psychology emphasis (. GPA)
INTERESTS and LANGUAGES
Currently, I am working on writing a novel as well as a screenplay with a published author friend of mine. Some of my hobbies include collecting commemorative spoons from wherever I visit, playing and watching sports, listening to and attempting to play music and/or sing, camping, fishing, and hiking. This year I am going to attempt to write a FACE YOUR FEARS book by doing things that terrify me, taking pictures of it and writing about it. For example: I have a fear of swimming with fish so I am going to go scuba diving, have pictures taken of the event and then I will document it by writing about it, although I haven’t decided yet if I want to make this a children’s, young adult, or adult book. Another interest I pursue is the fine art of meditation and relaxation using aromatherapy as well as music. The LANGUAGES I know are French (read, write and conversational) & Korean (conversational only).
References Available Upon Request
