Accomplished management resource with 15 ys of multi-industry experience Resume
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Resume:
Christa E. Fazio
Ward Street, New Brunswick
New Jersey, USA,
(E)
(H)
(M)
Summary
Accomplished management resource with fifteen years of multi-industry experience. Strengths include the ability to forge and leverage close internal partnerships to ensure business processes, decisions and procedures reach anticipated results. Noticeable characteristics also include being a good listener, quick study and facilitator focusing on general consensus and knowledge transfer. Extremely motivated, conscientious and personable; works well in a team or standalone environment. Besides excellent oral and written communications, possesses an uncanny ability to adapt to different work environments. Multi-lingual in Spanish and Italian on an intermediate reading / writing / speaking level.
Computer & Applications Expertise
Contract and Inventory Management Systems
SumTotal Learning Management System / LMS
Microsoft Office Suite and MacroMedia
Microsoft Live-Meeting Tool
Cognos Impromptu Series &
Client Side / Server Side Technology
Remedy
AS
Professional Employment
CBS Outdoor, Lexington Avenue, New York, NY / – /
Manager, Application Support
-Manager and Lead Support Engineer specializing in providing Tier Level + support for + users on a web-based inbound proprietary application developed to integrate Sales Contracts, Revenue Tracking and Sales Inventory Management System.
-Successfully handled + client support inquiries per week. Used Microsoft Live-Meeting Tool regularly to troubleshoot and resolve user issues.
-Ensured end user support needs were met by proactive easy to understand instructions and troubleshooting tips.
-Created a web-based library of specific topic support and application documents using Microsoft Office products. Primary audiences for documents were Sales Managers, Sales Account Executives, and Sales Inventory and Delivery Managers (Chartists).
-Created training scenarios and coordinated/lead bi-weekly web based training seminars on new system features to + Chartists to identify training needs.
-One of two Principle Analysts and Quality Assurance testers of functional application specifications. Liaised directly with senior management to discuss application issues and errors with the development team who then identified and prioritized value additive enhancements and change requests.
-Managed user profiles via AS.
Bearing Point, Commercial Services of Life Sciences, Warren, NJ / – /
Senior Management Analyst
-Senior Consultant: Reliable Effective Decision Maker and Problem Solver of complex and challenging e-learning resource requirements while adhering to corporate guidelines, practices and procedures.
-Responsible for supporting the efforts of the Global Technology Solutions Group of a multi-billion dollar pharmaceutical company to ensure the most effective development of custom e-learning solutions.
-Courseware Development: Analyzed and troubleshot content format and prepared courses for upload and deployment.
-Lead Analyst for the staging and testing of the SumTotal LMS enhancements before, during and after application to the live production environment.
-Experienced with corporate HR general employee data infrastructure allowing for more cohesive coordination and project planning with all Operating Companies.
-Assisted with preparation and analysis of various month-end and audit Cognos reports to ensure timely delivery of information between the project team and the client.
Construction Specialties Group Corp. Headquarters, Lebanon, NJ / – /
Business Unit Administrator (Contractor)
-Single Point of contact for C / S Group’s Acrovyn Door Unit Sales Representatives, Architects, Vendors and Contractors providing administrative, purchasing and product services nationwide.
-Delivered quality administrative support for routine tasks including ordering supplies and coordinating meetings per corporate and departmental standard processes to assigned teams.
-Production Management: partner with ADS Planners, Controllers and Production Engineers to ensure quality, quantity and cost factors for ADS Business Unit deliverables. Power user of the Business Planning and Control System designed to drive and control the operations of all C / S Group’s Product Divisions.
-Prepared inter-company billings and reconciled inventory transactions between divisions.
-SBU Financial Asset Management: ensure implementation of objectives and consistent compensation rules and policies for all ADS Sales Reps. Work closely with marketing and finance to develop operation and process enhancements that meet specific ADS Business Unit goals.
Johnson & Johnson Worldwide Headquarters, New Brunswick, NJ / – /
Human Resources Information Systems Support Center Analyst (Contractor)
-Remedy Action Request System Power User responsible for the accurate analyses and data entry of all reported HR application incidents. Documentation and SOP development.
-Worked with AXIS Team Lead to develop, review, improve and validate the Remedy Action Request System via User Acceptance Testing.
-Experience with SQL, ASP, XML, XSL, HTML, JavaScript, VBScript, CSS and partnering with developers to implement value added enhancements to existing web applications.
-Support and drive HR Information Systems Support. Analyze support operations using Process Excellence methodology and drive the development of practical application-user solutions.
-Super-Admin of Talent Navigator (a global Succession-Development Planning System), STARs / Career Connections / Referral Recruiting Systems, HR Analytics, eUniversity Learning Management System, Compensation Navigator Planning System, Employee Reward & Recognition System (ENCORE), and Our Place.
-Utilize Excel, Access and Cognos for ad-hoc reporting, data cleanup and auditing,
-Utilize Excel to create pivot reports to provide various perspectives for data metrics on all internal HR-related system applications.
A SYSOFT Center for Software Excellence, Iselin, NJ / – /
Development Intern
-Used SQL and ASP for developing business applications. Systems included cataloging, finance, and e-procurement.
-Managed web servers, application and database servers.
-Managed TCP / IP wide area network and was responsible for interfacing with firewall expert.
Active Duty Electronic Technician, United States Navy / – /
Naval Computer & Telecommunications Area Master Station Detachment Europe Central
American Embassy, London, England
Naval Computer & Telecommunications Area Master Station
Regional Headquarters, Naples, Italy
United States Ship Kinkaid (DD ) Naval Station San Diego
San Diego, California
Petty Officer in Training, Electronic Technician A & C - School, United States Navy
Great Lakes, Illinois
-Naval Modular Automated Communications System (NAVMACS) message-processing system expert.
-Schematic reading: Troubleshot and creatively re-engineered numerous electronic systems as well as detail any system, changes and requirements.
-Responsibilities included fabrication, wiring, and assembly; testing and troubleshooting; collecting, analyzing and interpreting test and operational data; adjusting, modifying and repairing circuitry to ensure performance and functionality of systems.
-Electronic Technician for the Joint & NATO Commands of Central Europe and US th Fleet in support of Operation Joint Guardian / Task Force Falcon in Kosovo.
-Department Resources and Supplies Purchasing Officer. Developed and implemented accountability log of a $.m ops budget and an annual repair fund.
-CISCO / IT Project Management experience: configured, installed, implemented and integrated a WAN and a LAN in support of The War on Global Terrorism.
-Collaborative skills: As Senior Calibration Coordinator supervised a joint action survey, validation and recertification of the Command Calibration Laboratory with the Naval Electronic Systems Engineering Activities Command.
-Technical Assistant: Installation of a Multi-Service Access System that provided WAN, TDM, ISDN, ATM, and IP transport techniques for counterterrorism security post September , . Awarded a Flag Letter of Commendation.
-Language Interpreter: Liaised with local Italian vendors in procurement of administrative supplies, off-the-shelf communication and testing equipage, maintenance and service contracts.
-Awarded a mid-term Navy Achievement Medal.
-Provided Command, Control, Communications, Computing and Intelligence services for a major communication hub.
-Authorized Purchasing Agent and Accountability Manager of consumables spending. Maintained and centralized accountability data of a $m ops budget.
-Performed preventive maintenance, fault isolation and support services to the US Pacific rd and th Fleet in support of Operation Desert Fox.
Education
Douglass College of Rutgers University, New Brunswick, New Jersey
BA Spanish: Minor Fine Arts, Graduated
A SYSOFT Center for Software Excellence, Iselin, New Jersey
Certified eBusiness Webmaster
Client and Server Side Technology
Oklahoma University, Regional Location Capodichino, Italy
Graduate Studies in Human Relations
