Dir of IT Resume
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Resume:
A
S. Lakewood Parkway, #
Phoenix, AZ
Cell: /
DIRECTOR, IT
PROFILE
A results-focused Technology Executive with a solid background in IT leadership, providing direction and oversight for successful enterprise-wide solution-based projects. Expertise encompasses:
Business Process Engineering ... Market Analysis and Strategic Business Planning
Technology Architecture and Integration ... Business Continuity Planning ... Project Management
Information Security ... Disaster Recovery ... Internet / E-Commerce Technologies
Capacity Management ... Lifecycle Management ... Cost Avoidance
Offer strategic IT vision to recognize emerging technologies and opportunities which improve business effectiveness, efficiency and service delivery, creating best-in-class IT operations:
• vitalize enterprise-wide communications / collaboration
• improve information, services and relationships to the public
• strengthen data integrity and enterprise / information security
• build quality teams characterized by high productivity and performance
• focus on error and fraud reduction through quality improvement
• contain costs / manage budget to maximize performance
Technology
• Platforms / OS: Windows, Unix
EDUCATION
CHADWICK UNIVERSITY, Birmingham, Alabama
MBA - Business Administration
BS - Business Administration
PROFESSIONAL DEVELOPMENT
• Mid-Management Certification, Dupree College of Management, Georgia Tech
• Citrix Administrator
• Dale Carnegie Training - Public Speaking
EXPERIENCE
Stinger Welding, Coolidge, AZ
[Design, develop and implement automation processes and systems for manufacturing plant to Present
Director, Business IT
Provide leadership and direction to develop rd party systems and processes for automation of manufacturing plant. Aligning IT strategy with business goals, maximizing IT budget.
• Identified systems, processes and infrastructure that created bottlenecks, created stop gap measures to ensure the maximum uptime, developed a disaster recovery plan to minimize risk
• Developed relationships with vendors and peers, reported directly to CEO.
• Managed team of staff, IT budget of $M
NuLogic Solutions, Tempe, Arizona -
[Design, develop, implement and support data and voice systems for small to medium- sized businesses]
DIRECTOR, BUSINESS IT
Provide leadership and direction to develop IT strategy in alignment with the future vision and profitability goals of the company, achieving full automation and systems synergy (with a $M IT budget) while maximizing shareholder value.
• Identified points of system failure / weaknesses, then introduced new systems to streamline operating costs, improve communication flow, enhance data integrity and minimize risk.
• Cultivated internal resources / managed a technical team of , promoting collaboration and best practices toward system optimization and preparation for future growth.
• Initiated a project to clean up data: Examined data, recreated table structures and purged destructive / incorrect data to realize a % clean rate.
• Generate / negotiate as much as $.M in new business annually, developing / executing a well-defined marketing plan including successful account penetration (% representing as much as $K / year).
•
Projects, Phoenix, AZ
Recruited to orchestrate a complete IT restructure, including systems integration, to bring company technology into the st Century and enjoy a competitive edge. Analyzed the infrastructure and processes then designed an aggressive implementation plan; identified low-cost / high-quality options to maximize reach of a $M budget addressing:
• asset protection / management • disaster recovery
• redundancy systems • business continuity plan
• retirement of old systems • communication platform revamp
Developed both operational and strategic plans including e-commerce strategy (in a traditional brick-and-mortar industry) to align technology with business vision for continued growth and expansion.
• Engineered a network plan that saved company as much as $K per month (% cost reduction) while strengthening communication among all stores nationwide (switched frame relays to T-).
• Initiated an open source PBX to replace antiquated Intel system, realizing immediate increase in staff productivity and operational efficiency while eliminating costly repairs.
• Built a next generation server room / data center with redundant power, migrating from multiple-server to single-server node platform to maximize equipment / business uptime.
• Championed improved automation and expanded call center functionality, introducing the e-commerce Web site / new revenue stream which accelerated sales as much as %.
Kronos Connect, Tempe, Arizona / Louisville, Kentucky -
[A call center operation serving clients in the health care, insurance and pharmaceutical industries]
DIRECTOR, IT
Revitalized the IT department, introducing systems, standards and procedures to effect operational and service delivery improvements. Oversaw all client installations and implementation projects while managing / coaching a staff of to optimum levels of performance
• Worked closely with developers and Sales Department to develop realistic applications; created an efficient technical framework for incoming projects which slashed development time.
• Spearheaded the technical move / consolidation from Kentucky to Arizona (involving K telephone lines) within weeks and concurrently migrated from Oracle to SQL and VB to .NET architecture.
Telcordia Technologies, Red Bank, New Jersey
[Global third-party provider of robust, end-to-end portfolio of software, services, and research]
SENIOR SYSTEMS ENGINEER
Led / managed several international projects ($K to $.M) specializing in business process engineering, network management and business development, initiating methodologies, tools, techniques and templates to facilitate best-in-class business practices and successful completion of projects. Highlights:
• Created and developed methods and procedures for data migration, integrating new Operations Support Systems (OSSs) into a service provider’s operations environment for staff training.
• Developed a data collection and network analysis plan for performance reporting for international wireless carrier which improved metrics and SLAs.
Overcame language and work ethic challenges to create PMO and FMO operational flows for a South
• American telecommunications company involving network creation and service assurance process with interdepartmental dependencies and processes.
Vertech, Inc., Falls Church, Virginia
[Consultants in data processing, telecommunications, acquisition management, business reengineering disciplines]
DIRECTOR, CLIENT IT
Directed development, selection, implementation and deployment of information systems for global outsourced projects, while cultivating improved relationships between customers and vendors. Development highlights:
• disaster recovery plans for CLEC and wireless carriers environment;
• billing platform integration, focusing on revenue assurance and regulatory considerations; and
• call center platform, policies and requirements including implementation and user training.
