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Clerical Support Resume


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Resume:


SUMMARY OF QUALIFICATIONS:

Bilingual (English/Spanish) professional and Navy Veteran with years experience in administrative and clerical support. Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals. Proficient in Microsoft Word, Excel, PowerPoint and Access.



PROFESSIONAL EXPERIENCE

Department of Sanitation, New York, NY -

Clerical Internship

Utilized DataEbase for Windows to process confidential employee disciplinary complaints.
Created file folders for employee complaints.
Updated employee complaint history file.
Utilized Extra Enterprise to verify personnel records.
Typed memorandums and created reports with Microsoft Word.


Virginia’s Family Day Care Center, New York, NY -

Licensed Childcare Provider

Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts.
Disciplined children and recommended or initialized other measures to control behavior, such as caring for own clothing and picking up toys and books.
Observed and monitored children’s play activities.
Instructed children in health and personal habits such as eating, resting and toilet habits.
Read to children, taught them simple painting, drawing and songs.
Organized and participated in recreational activities, such as games.


MARC Inc. of Manchester, Manchester, CT -

Direct Care Provider / Community Support Assistant

Provided assistance to two severely mentally disabled women in their residence.
Day Program Coordinator.


The Town of Manchester Lead Action Project, Manchester, CT -

Administrative Secretary / Compliance Officer

Answered phones, sorted and distributed mail, ordered supplies and greeted visitors.
Typed meeting minutes, memorandums and forms on MS Word and developed a user friendly expense/project tracking report on MS Excel.
Created and updated presentations on MS PowerPoint.
Scheduled meetings and appointments for Senior Manager.


The Document Company Xerox, Cincinnati, OH

Administrative Assistant/Technical Editor / Inventory Control / Training Coordinator

Created, revised and edited manufacturing plant processes for copier and fax technicians.
Ensured all processes and ISO documentation was current prior to ISO and audits.
Scheduled training for employees of three Cincinnati area locations.
Prepared, managed and ensured sufficient inventory availability for order fulfillment.


EDUCATION

MARC Inc. of Manchester, Direct Care Provider Training, Manchester, CT

ITT Technical Institute, Computer Networking, Norwood, OH

Bushwick High School, Graduate, Brooklyn, NY



MILITARY EXPERIENCE

Radio Man Communications - United States Navy - Honorable Discharge