Director of Operations Resume
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Resume:
Nicole M. Bumgardner
Career Objective:
Account Management position where my skills, experience and education can be fully utilized in the service of employer and employee care.
Profile:
• Motivated, efficient, resourceful and reliable.
• Excellent communication and interpersonal skills.
• Confident and poised in interactions with individuals at all levels.
• Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively.
• Demonstrated ability to function effectively as both a team player and independently to achieve objectives.
• Strong problem solving and process improvement skills
• Dedicated individual with a reputation of consistently going beyond what is required.
Work Experience:
Aspen Medical Staffing, Denver, Colorado -
Aspen Medical Staffing is a leading medical staffing company with Headquarters in Denver, CO. Aspen provides temporary and permanent Nursing and other medical staff placement services to hospitals, clinics and rehab centers across the nation.
Director of Operations
• Developed Quality Control processes and maintained standards, resulting in the company becoming Joint Commission certified.
• Created new operational procedures and processes, resulting in productivity increase % for the operation.
• Maintained and improved utilization of company databases, enabling the company to cancel a planned expansion and save the associated expense.
• Ensured company operations were compliant with all applicable regulatory agencies and the Joint Commission
• Developed and improved company payroll system; improvements raised accuracy from % to near %
• Oversaw HR department and employee hiring processes. A key contributor in the creation of the company’s employee handbook.
• Maintained placed candidates travelers’ files, health records, and housing arrangements.
• Conducted and managed weekly payroll.
• Set up new benefits packages for all new hires.
• Conducted employee interviews and yearly reviews.
A&M Aerospace, Denver, Colorado -
A&M is one of the nation’s leaders in supplying military and commercial structural aircraft parts.
Production Scheduler/Human Resources Training Coordinator
• Managed incoming and outgoing correspondence and maintained production schedules resulting in %+ on-time deliveries, from %
• Performed administrative duties and provided support to the Production Manager
• Oversaw and maintained production reports
• Set up all employee training courses and training manuals
CBEYOND COMMUNICATIONS, Denver, Colorado -
CBEYOND Communications is the leader in providing “small businesses” with “big business” Voice Over Internet Protocol (VOIP) communication tools.
Outside Sales Associate
• Generated new business by engaging businesses in the Boulder, CO territory and marketing Cbeyond’s products to them.
• Sourced prospects and scheduled meetings with local business owners to inform them of company’s products and negotiate sales agreements.
• Achieved top-sales recognition (out of group of ) from Sales Training class
Education:
Metropolitan State College of Denver
B.A. Biology, Marketing Minor
Personal Details:
Volunteer, St. Joseph’s Hospital, Denver, Colorado
References:
Available on request.
