Projects and IT Administrator Resume
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Resume:
WORK EXPERIENCE:
Projects & IT Administrator / - Present
Independent Consultant, Los Angeles, CA
• Assist in coordinating project scope, design and deadlines.
• Blackberry administration and support.
• Ensure all employees are equipped with the necessary software.
• Install and test software package installations.
• Interface with software/hardware vendors for support when needed.
• Maintain email add/remove accounts, create and modify email group lists.
• Maintain user accounts and permissions.
• Phone administration, configuration, distribution and support.
• Provide training on all standard software packages.
• Provide software support.
• Setup workstations and re-image computers when needed.
Applications Analyst / – /
Bingham McCutchen, Los Angeles, CA
• Assisted in developing and refining help desk “best practices.”
• Developed and maintained IT operations manuals.
• Installed and managed various Help Desk specific software products: TrackIt, Remedy, and Service Desk Express.
• Managed Extranet network including database: Presentations, support, training, creation of sites and folder structures, uploading and downloading.
• Provided liaison between attorneys and paralegals and IT staff.
• Installed, updated, and supported software; managed pilot group testing.
• Successfully handled InterAction database administration and support.
• Worked with vendors to develop resolutions to common issues.
CRM Coordinator / – /
Latham & Watkins, Los Angeles, CA
• Aided with the Training Department to develop tip sheets.
• Developed quick reference guides.
• Establish standards and best practices for data cleansing
• Identified and managed beta pilot groups.
• Maintained addresses issues such as duplicate contacts and association.
• Reviewed “tickets” in the data steward inbox.
• Supported users on an individual basis to answer any questions.
• Tracked additions and modifications.
Technology Trainer/Project Administration / – /
Independent Contractor, Los Angeles, CA
• Technology Trainer.
• Consulted with all staff regarding specialized technology training.
• Coordinated development and delivery of in-house training for IT staff.
• Coordinated with the Help Desk to address issues continuing user training.
• Case Management and organization.
• Loaded databases and images onto network.
• Met with attorneys to understand cases issues and requirements.
• Prepared daily status reports on all pending cases.
• Project Administration.
• Burned CDs / DVDs for client delivery.
• Participated in review and testing for new applications and product upgrades.
• Supervised legal secretaries, paralegals and record clerks in performing tasks.
Trainer/Software Support Specialist / – /
Katten Muchin Rosenman, Los Angeles, CA
• Contributed to knowledge database and FAQ database.
• Documentation for end users (quick reference guides, etc.)
• Installed, supported, and maintained servers.
• Performed software installations and upgrades.
• Provided side-by-side and telephone user support.
• Retrieved and acted upon feedback on software design.
