Senior Analyst Resume
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Resume:
\\r\\n \\r\\n SUMMARY OF QUALIFICATIONS\\r\\nA professional with over years of extensive experience in the managed care industry, including project management and customer service. A skilled communicator with a background in health care and community development, specifically to meet regulatory or compliance guidelines. Capable of leading multiple projects focused on customer quality and continuous improvements.\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE\\r\\n\\r\\nRadiant Expressions LLC, Allen Park, MI -Present\\r\\nCosmetic Teeth Whitening Business servicing the greater Detroit Metropolitan area\\r\\n\\r\\n Business Manager\\r\\n Co-own and manage all daily and operational functions for successful cosmetic teeth whitening business.\\r\\n\\r\\n• Manage all features of business including: marketing, sales, inventory, web design, purchasing, and accounting\\r\\n\\r\\nBlue Cross Blue Shield of Michigan, Detroit, MI -Present\\r\\nNon-profit health maintenance organization serving members with the highest quality of customer service.\\r\\n\\r\\n Senior Analyst, Benefit Information Project and Support -Present\\r\\nLed and manages small to medium benefit related projects from concept to completion. Developed and authored project plans with clear timelines, executed objectives indentified, and delegated work assignments accordingly.\\r\\n\\r\\n• Facilitate projects and led a team of subject matter experts to expand business and increase market share\\r\\n• Supervise activity and quality of contracted employees, ensuring timely and quality deliverables and adherence to contract specifications\\r\\n• Develop new computer benefit program system to be utilized by customers, physicians, and hospitals\\r\\n• Develop presentations, training manuals, and collateral materials for internal use, ensuring accurate, consistent, and current information\\r\\n• Mentor staff members on product development and benefit interpretation to ensure consistent delivery of information\\r\\n\\r\\nAnalyst, Executive Services -\\r\\nAnalyzed high level written inquiries and provided responses based on Blue Cross Blue Shield of Michigan guidelines.\\r\\n\\r\\n• Analyzed, processed, and responded to Auto/National Appeals at the Executive level; this includes timely resolution of problems\\r\\n• Handled all inquiries with expediency, professionalism, courtesy, and sensitivity\\r\\n• Provided written correspondence, supporting documentation, and rationale that cites the appropriate internal rule, guideline, Summary Plan Document (SPD) language, etc\\r\\n• Developed and maintained an effective working relationship with customers, partners, and support areas\\r\\n• Member of National Management Association (NMA)\\r\\n\\r\\nClient Service Professional, Ford Motor Company \\r\\nReceived - phone calls daily and provided excellent customer service while responding in a thorough and professional manor. \\r\\n \\r\\n• Analyzed, evaluated, resolved and responded to customer/provider inquiries regarding Ford Motor Company Account\\r\\n• Developed training guides, job aids, and quick reference sheets for fellow Client Service Professionals\\r\\n\\r\\nRainforest Café, Las Vegas, NV \\r\\nMulti-million dollar entertainment restaurant and retail shop focusing on excitement and great customer service.\\r\\n\\r\\n Supervisor, Retail Store\\r\\n Responsible for selling and marketing products and meeting daily goals \\r\\n\\r\\n• Drive Salesmanship and Guest Service\\r\\n• Lead weekly meetings for employees\\r\\n \\r\\n \\r\\n EDUCATION\\r\\n\\r\\nBachelor of Science Degree, Community Development, Central Michigan University\\r\\nAssociates Degree in Hotel and Restaurant Management, Henry Ford Community College \\r\\n \\r\\n CERTIFICATIONS\\r\\nNational Restaurant Association Certificates of Completion:\\r\\n• Introduction to the Hospitality Industry\\r\\n• Nutrition for the Foodservice Manager\\r\\n• Controlling Cost in food Service\\r\\n• Presenting Service\\r\\n• Purchasing for Foodservice Managers\\r\\n• SERVSAFE\\r\\n• Food Division Foodservice Sanitation\\r\\nHotel and Motel Association Certificates of Completion:\\r\\n• Hospitality Supervision\\r\\n \\r\\n TECHNICAL SKILLS\\r\\n\\r\\nMicrosoft Word, Excel, Outlook, PowerPoint, HTML, MS Project \\r\\n
