Credit and Collections Resume
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Resume:
JOY COLE
___________________________________________
Lakewood, Colorado
OBJECTIVE
Seeking a commercial credit and/or collections position with a progressive company where I am able to utilize my customer service skills to contribute to the profitability of the company while maintaining good customer relations.
SKILLS PROFILE
Communication Skills Negotiation Skills MS Word
Problem Solving Multi-tasking Internet Knowledge
Customer Service Focus Sense of Humor Excel Knowledge
EXPERIENCE
/ – / DEX MEDIA Englewood, Co.
COLLECTIONS REPRESENTATIVE:
Telephone collections of over day accounts totaling approximately $, to
$,.
It is a Call Center atmosphere based on a targeted calls per day.
/ – / UNISOURCE PACKAGING Pleasanton, Ca.
CREDIT AND COLLECTIONS ADMINISTRATOR:
Managed and maintained accounts assigned to me totaling $,,.
Established new accounts and determined extension of credit line for existing accounts.
Negotiated payment arrangements and insured customers maintained terms of agreement.
Recommended outside collection efforts when necessary.
Resolved customer issues, incorrectly shipped products, billing issues, and reconciled customer accounts.
Effectively worked with all levels of management and departments, both within and outside the company, to resolve various issues.
Made customer service type collection calls.
Received awards for maintaining a Daily Sales Outstanding of to days.
EDUCATION
McPherson High School – McPherson, Kansas – Diploma
Penn Valley Junior College – Kansas City, Missouri
Kansas State University – Manhattan, Kansas
Dun and Bradstreet, Various Collection Seminars
