Vice President Resume
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Resume:
LINDA GENTRY
EXECUTIVE OF OPERATIONAL & ADMINISTRATIVE SERVICES
FINANCIAL SERVICES INDUSTRY
Change Management * Excellent Communicator * Professionalism/Ethical
Cross-functional leader with + years management experience in the Financial Services industry. Extensive experience and strong qualifications in office services, space planning, staffing and training, consolidations and expansions. Consistently earns the confidence and respect of colleagues and customers, while continually developing and implementing processes to make business areas streamlined and efficient. Recognized for professionalism, dedication to company objectives, and positive attitude. Comfortable communicating with senior management, business associates, and clients.
-Facilities Management
-Project / Resource Management
-Vendor Management
-Advanced Technical Skills
-Space Maximization
-Security Management
-Financial Management
-Regulatory Compliance
-Employee Development
HIGHLIGHTS OF QUALIFICATIONS
Managed the facility operations within budget for + associates in a , square foot facility. Created security procedures and efficiencies in internal and external customer service for client reception, mail distribution, and shipping and receiving.
-Facility was secured for employees and equipment and contractual requirements were met in maintaining client documents private and secured.
Organized and managed numerous special projects for company. Created the process, procedures, and identified the technology and required staffing needs to initiate the projects.
-Each project completed within desired timeframe and exceeded estimated profit margin. Most recent completed project netted company in excess of $K in profit.
Restructured Investor Certification department, created departmental procedures, and implemented more efficient document deficiency curative processes and tracking procedures.
-Increased productivity, improved pool certification timelines and reduced FTE costs.
Created and implemented new client job set up procedures for data system, accounting, and production management to meet the client expectancies in accordance with the terms of the contract.
-Procedures and job set up application reduced system errors, and improved billing accuracy. Ensured quality assurance and that the job set up for production was in accordance with contract terms.
Developed processes and procedures to train employees in clearing document deficiencies preventing marketable title.
Designed the system tracking fields required to perform service and bill client correctly, created documents for curing document deficiencies, and implemented the process flow for curing deficiencies.
-Produced a new department with cross trained employees. The measurement of the service against the process and procedures was a -% profit margin.
Designed marketing presentation to showcase division products and services to large potential client. Created a PowerPoint presentation that the sales force used on a desktop and also in a printed bound color presentation used with direct marketing to clients.
-The company secured a long term client contract with average monthly billings in excess of $K. Used by sales force in client presentations and conference desktop displays.
PROFESSIONAL EXPERIENCE
STEWART LENDER SERVICES, Houston, TX
–
Vice President – Administration
Managed facilities operations consisting of security, mail room, administration, supplies, etc. for a , square foot facility with + associates.
-Oversaw a broad scope of internal processes encompassing the daily management of collections, general ledger and job reconciliation, accounts payable, and accounts receivable functions
-Responsible for accounts receivables averaging $.M monthly
-Managed administrative costs within budget
-Prepared and communicated division monthly financial analysis of revenue, growth, and productivity measures
-Served as operational resource for production managers and client projects
-Resource for title examination/analysis/ resolution, title deficiency clearing and GSE’s pool certifications
-On-site project management performing data capture, collateral loan review, and data integrity against servicing data
-Addressed client service issues requiring -Conducted analysis of various operational issues and developed operating procedures to help control costs and maximize productivity
TRANSWORLD MORTGAGE COMPANY, Houston, TX –
Vice President - Investor Certification
Managed Investor Certification department, responsible for ensuring investor document/file/pool requirements and reporting were completed within contractual time frames.
-Managed acquisition/servicing sale loan reviews and exception reporting and clearing
-Responsible for chain of title completion through assignment preparation and note allonges
-Managed pool certifications and exception clearing
-Oversaw employment staffing, development and training
-Maintained department costs against budget
SELF EMPLOYED MORTGAGE CONSULTANT, Houston, TX –
Consultant/Contractor
Oversight of mortgage banking contractual assignments accepted and performed at client job sites.
-Responsible for loan review/audit, title analysis and curative projects completed within the contracted time frame
-Performed collateral review and chain of title analysis
-Performed data integrity reviews of servicing system against loan documents
FIRST GIBRALTAR BANK FSB, Houston, TX –
Special Project Manager
Oversight of assigned projects to completion to meet bank objectives and cost efficiencies.
-Responsible for project design, planning, staffing, management and reporting
-Oversaw employment staffing, development and training
-Handled loan reviews, title analysis and curative, loan modifications, and special assigned projects
-Responsible for the FHLB loan pledges, audits, maintenance, reconciliation and quarterly reports to Treasury and FHLB
-Managed the Couch Mortgage title analysis and disputed lien investigation. Developed special reporting and title analysis reports used with the FDIC, FBI and court exhibits
-Managed pool acquisition projects consisting of data verification, collateral review, exception clearing, assignment chain with final delivery to custodian
Professional Memberships and Activities
-Mortgage Bankers Association – Document Management and Custody Subcommittee
- elected Chair of the Document Management and Custody Subcommittee
- elected Vice-Chair of the Document Management and Custody Subcommittee
-- Chair of the Education work group
- Vice-Chair of the Education work group
