Project Manager Resume
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Resume:
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SUMMARY/ACCOMPLISHMENTS
• Experienced implementing a full-cycle project management of software development projects in a hosted environment
• Launched IT PMO Portfolio Governance to align business case and strategic initiatives
• Contributed at the senior team level with strategic planning of project and technology roadmaps, which led to a series of successful new product development programs.
• Drove development of PPM tool solution to include project KPIs, best practices
• Created in support of PPM a Project Complexity and Maturity Model to scale portfolio matrix and provide risk oversight and value delivery over project solutions
• Managed PMO project lifecycle planning using Epic Tool for portfolio management
• Led effort to increase performance for system load balancing, resource management, estimating and forecasting
• Produced PMO process and procedural documentation (SOP’s) to launch Project Portfolio monitoring and controls including: WBS, ID Task Types, Reporting/Data Analysis, Resource Planning, Project Server Administration
• SharePoint administration
• Developed capitalized project tracking system to align with Oracle G/L and Financial reporting
• Integrated change process to the approved project methodology and SDLC to enhance project performance metrics
• Formalized integration of IT functional areas of project support and post-support into PMO environment
• Trained project managers, business analysts and cross-functional team members to facilitate an environment of continuous improvement
• Facilitated pharmaceutical Production, QA, R&D joint status meeting
• Gathered operational KPI’s and developed report for Global Strategic Management
• Interfaced with Nutritional Marketing Team
• Served as Operations liaison on Six Sigma Team
• Developed comprehensive business case requirements/risk management alignment
• Experienced in RFP and RFI processing
• Launched successful jewelry retail and merchandise storefront
• Created promotional campaigns to move lagging jewelry merchandise
• Wrote creative material for new furniture case good introductions and promotions used for press kits, sales force, marketing campaigns
• Achieved International Sales quota for exported home furnishing case goods during bi-annual High Point International Home Furnishings trade show for national brand manufacturer
APPLICABLE SOFTWARE
Proficient in: MS Office Products : (Access, Excel, Outlook, PowerPoint, Project/Project Server, Publisher, Word, Visio), Oracle , SAP/R, Ultipro, SharePoint , Ariba, Lotus Notes, EPIC Project Management, HEAT Helpdesk, Track-It, Compass, Mutare, Solar Winds, MS Exchange Server
METHODOLOGY: PMI, METHOD , ASAP, CATALYST, RAD, WATERFALL, SCRUM)
Risk/Issue Management Change/Scope Management
PMO Development Continuous Process Improvement
WBS Development Project Business Case Development
Status Reporting Documentation Auditing
Business Analysis/Requirements Vendor Relationship Management
Rolling Wave Planning Functional Development
SDLC QA Prototype Testing
Storyboarding SAP Implementation
PROFESSIONAL EXPERIENCE
AICPA (American Institute of CPA’s), Durham, NC, /-/
Global non-profit provider of professional services to CPA’s
PMO - Project Coordinator (Business Alliance Group):
Analyzed and reported portfolio performance status to project stakeholders
Determined project dependencies to strengthen portfolio management
Facilitated JAD
Processed change control within work streams
Issued recommendations for RFP process
Interfaced with internal business units to determine portfolio impact to complexity, resource requirements, capitalized work effort according to software development, infrastructure and ongoing support efforts
Maintained tracking of delivery schedule; interfaced with project managers to capture actual cost of work to actual plan against forecast
Critiqued issue mitigation and escalation level
Audited project deliverables, communication performance
Screened integration with cross-functional team members to track, monitor, and report on status, forecast, and performance against budgets
Coordinated and/or resolved escalated project issues to achieve delivery of project solution based on requirements
Established and managed methodologies and ensures their application and utilization
Demonstrated relationship & management skills
NC Office of the State Controller - BEACON Project, Raleigh, NC, / -/
State government SAP implementation of process modernizing and standardizing its key HR and Payroll business processes
PMO - Project Coordinator:
Lead bi-weekly project analysis for Project Status, Critical Path and Level of Effort
Provided system administration for + person project team by creating CAM Console profiles for project schedule utilizing MS Project Server and Accelerated SAP Methodology
Managed resource integration to the Enterprise Resource Pool
Provided access to SharePoint Risks and Issues
Developed and provided on-boarding training
Developed escalation and mitigation to maintain quality and scope audit for deliverables
Accomplishments:
• Created PMO Policy for Best Practices, Scheduling, Status Reporting, Time Capture, Project On-boarding
AMERICAN EXPRESS TECHNOLOGY-AET, Greensboro, NC, / – /
Advanced support to business units to leverage technical leadership in order to speed products and services to market, improve processes and reduce costs.
PMO – Project Coordinator (Strategic Planning):
Provided support for strategic and network global projects valued between $K - $MM.
Developed estimates and assumptions for the project managers using the EPIC Portfolio Tool
Managed Scope/Risks/Schedule, Cost Management, Time Capture, Metric Reporting.
Provided performance levels of projects to business units for the PPM office and Amex Technologies (AET) – North Carolina and Florida
Tracked project deliverables, scope, schedule, budget and quality parameters
Collected, integrated and prioritized issues for action from the Quality Team.
Lead SOX compliance and status reporting
Accomplishments:
• Provided improvement to status reporting processes by creating status requirements for mitigation and escalation levels for the Critical Case Management/Change Control Team
pVision, Cary, NC and Indianapolis, IN, / – /
Pharmaceutical Project Manager (Business Development)
Secured a contract and staffed resources to procure non-value add supplies for a major west coast pharmaceutical manufacturer
Managed stakeholder relationships to provide outsourced service level support
Maintained records for GMP training of pharmaceutical manufacturing and distribution, product imprinting and supply-chain management, operational KPI’s, facilities preventative maintenance scheduling
Accomplishments:
• Increased revenue by $K while providing procurement and accounting outsourced personnel
• Contributed to CDC Mad Cow Disease Collaboration Task Force for manufacturing to review, resolve and provide comments to key protocols, consent forms, study manuals, case reports, labeling, etc.), regulatory compliance, consistency with other key documents, and ease of review.
LIFESTYLE FURNISHINGS INTERNATIONAL, High Point, NC, /-/
Corporate management for international furniture and fabric manufacturers; Henredon®, Drexel-Heritage®, Maitland-Smith®, Lexington Home Brands®, BenchCraft®, Berkline® and The Robert Allen Group®).
Sr. Project Coordinator, /-/:
Coordinated events planning for the home furnishings trade show, solicited information and composed the creative materials used in advertising for new product introductions, managed the logistics to produce press kits for each manufacturer, coordinated showroom photography and production schedule, contributed to executive marketing steering committee over brand marketing.
Accomplishments:
• Proved cost-savings of $ thousand per manufacturer by re-engineering catalog distribution to digital photography.
Operations Administrator, /-/
Administrative Manager to the CFO, /-/
OTHER WORK EXPERIENCE:
Constituent Services - U.S. Senate, Washington, DC
EDUCATION:
Business Administration/Marketing Communications – High Point University ()
CERTIFICATION/TRAINING:
Project Management Fundamentals and Applications –Tony Swaim, Educator, UCLA; Owner, Swaim & Assoc.
Business Requirements Analysis - Nidhi Misra, Project Management and Business Analyst Consultant
Intro/Intermediate Oracle - Cindy Delia, Certified Oracle Trainer, Systems Analyst
Rational Project Management – Polly Wessel, Consultant and Founder, Rational Process Management
Management Leadership - Lynne Morton, Management Development Consultant (Clients included: Astrazeneca, U.S. Dept. of Agriculture, PricewaterhouseCoopers
Franklin Covey, Habits of Successful People – Katy Perry, Career Coach, Performance Matters, Inc., Performance Matters, Inc.
