Web Project Manager/ Usability Specialist Resume
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Experience Summary
years of healthcare industry experience in the fields of Project Management, Web Content Management, Web Usability, Web Design, Web Accessibility, Information Architecture, and Business Process Engineering. Specialized experience in managing web projects, conducting user research/testing, performing heuristic evaluations, evaluating web metrics, and developing and implementing web policies and guidelines for Federal Agency websites.
Experience
/- present AAT Consultants, LLC Rockville, MD
Web Management Consultant
Employed as Consultant for National Institutes of Health/National Cancer Institute/Division of Cancer Prevention (NIH/NCI/DCP) providing Project Management, Web Content Management, Web Design, and Web Usability support. Primary duties include:
&#; Development of and implementation of NCI DCP policies, procedures and plans for web based products
&#; Collaborate with NCI DCP managerial staff to design pages, address and resolve technical problems, and discuss new directions and technology that further enhance the NCI DCP web enterprises.
&#; Provide usability support and guidance to government and information systems developers
&#; Conduct usability tests: prepares prototypes, develops test plans, conducts usability tests on large health and medical information Web sites, analyzes results, summarizes findings and recommendations
&#; Develop user profiles, scenarios, identifies user audiences and assesses user requirements and needs
&#; Evaluate and report web metric data and statistics for the NCI DCP website and sub-sites
&#; Conducts heuristic evaluations and provides recommendations on improving web site usability
&#; Assess web sites usability by conducting paper based and web based usability tests
&#; Implement Section Accessibility laws
&#; Perform Quality Assurance for NCI DCP website and sub-sites to ensure the web content and web products are high quality and user-friendly
The policies guidelines, and recommendations provided have been implemented across NCI DCP and associated sub-sites web teams. Reported directly to client. Employed as direct sub-contractor/business owner.
/- /
Constella Group Inc. Bethesda, MD
Usability Specialist/Web Analyst
Employed as Contractor to NIH/NCI/Office of Communications and Education/Communication Technology Branch (NIH/NCI/OCE/CTB) and NIH/NCI/DCP providing web usability, design, development, and accessibility support. Key accomplishments include:
&#; Assisted with the development of and implementation of NCI policies, procedures and plans for web based products
&#; Pioneered in the implementation of WebEx conferencing software as remote usability testing tool
&#; Managed and supported NIH web projects such as: Department of Health and Human Services (DHHS), National Cancer Institute (NCI), Office of Women’s Health (NCI), Office of Communications (NCI), Office of Science Planning and Assessment (NCI/OSPA), Cancer Research Portfolio (NCI), National Heart, Lung, and Blood Institute (NHLBI) and Division of Cancer Prevention (NCI/DCP).
&#; Developed user profiles, scenarios, identified user audiences and assessed user requirements and needs
&#; Conducted usability tests: prepared prototypes, developed test plans, conducted usability tests on large health and medical information Web sites, analyzed results, summarized findings and recommendations
&#; Evaluated and reports web metric data and statistics for the NCI and NIH websites
&#; Conducted heuristic evaluations and provided recommendations on improving web site usability
&#; Assessed web sites usability by conducting paper based and web based usability tests
&#; Provided usability support and guidance to government and information systems developers
&#; Assisted in implementing Section Accessibility laws
&#; Researched and conducted literature searches pertaining to web usability
&#; Collaborated with technology support and NCI managerial staff to design pages, address and resolve technical problems, and discuss new directions and technology that further enhance the NCI web enterprises.
&#; Provided logistical support for conferences/meetings/testing
&#; Ensured that all web products are high quality and user-friendly
The performance on this project led to continuation of services as an independent consultant even past the contract closure. Reported to Program Manager.
/-/ NIH/NCI/OCE/CTB Bethesda, MD
Health Communications Intern and Technology Transfer Fellow
Employed as Fellow to CTB providing technical support in the areas of web design, development, accessibility, and usability. Primary duties included:
&#; Conducted usability tests on large health/medical information web sites
&#; Conducted heuristic evaluations and provided recommendations on improving Web site usability
&#; Assessed web sites usability by conducting paper based and web based usability tests
&#; Identified Internet user audiences and assesses user requirements, needs, and satisfaction levels
&#; Provided usability support and guidance to NCI Web and information systems developers
&#; Analyzed usability testing results and recommends design and functionality improvements
&#; Conducted/assisted in evaluation, testing and development of web sites
&#; Evaluated and reported web metric data and statistics
&#; Assisted in implementing Section Accessibility laws
&#; Researched and conducted literature searches pertaining to web usability
&#; Developed and analyzed surveys
&#; Provided logistical support for conferences/meetings/testing
&#; Ensured that all web products are high quality and user-friendly
Co-authored award winning Research-Based Usability Guidelines publication. Reported directly to Branch Director.
– IQ Solutions Rockville, MD
Health Information Specialist
Employed as specialist contractor to National Institute of Child Health and Human Development (NICHD) supporting the Task Manager and Senior Information Specialist in directing the daily operations of the NICHD Clearinghouse. Primary duties included:
&#; Maintained the NICHD organization directory for referrals by identifying potential referral organizations
&#; Reviewed and updated information in the NICHD subject files by conducting MEDLINE, Internet, and online database search
&#; Performed inquiry response for the NICHD Clearinghouse toll-free telephone number service, and facsimile, e-mail, and post office box requests
&#; Provided information to the general public, patients, and health professionals on health issues related to the Institute, or furnished referrals to the appropriate organization
&#; Prepared monthly reports for the manager
&#; Provided logistical and travel support for NICHD conferences
Employed as Technical Support Specialist with National Health Services Corps Scholarship Program, Health Resources and Services Administration (HRSA) providing assistance in training interviewers for the scholarship program and assisting in organizing scholarship application packets. Reported to Project Manager.
– R.O.W. Sciences, Inc.
Rockville, MD
Health Information Specialist
Employed as HI Specialist with National Heart, Lung, and Blood Institute Information Center. Primary responsibilities included:
&#; Provided information to the general public, patients, and health professionals on health issues related to the Institute, or furnished referrals to the appropriate organization
&#; Researched and wrote informational packets on various heart, lung, and blood diseases
&#; Maintained the NHLBI organization directory for referrals by identifying potential referral organizations
&#; Reviewed and updated existing information in the NHLBI subject files by conducting MEDLINE, Internet, and online database search
&#; Trained recently recruited information specialists
&#; Performed inquiry responses for the NHLBI Information Center telephone line, facsimile, e-mail, and post office box
&#; Prepared monthly reports for the manager
&#; Responded to and direct congressional requests
Worked in the capacity of primary support personnel directing daily operations of the NHLBI Information Center. Reported directly to NHLBI Manager and Senior Information Specialist.
– S.O.C. Enterprises Arlington, VA
Program Assistant
Member of Program Management Office providing psychological, educational, and vocational services for approximately clients who were afflicted with mental and physical disabilities. Developed, established, and implemented the Continuing Educational Program which included classes in Math, English, Sign Language, Science, History, Daily Living Skills, and Nutrition and also emphasized functional and problem-solving skills. Tracked and maintained case notes and behavioral plans for all clients.
National Institute of Mental Health Bethesda, MD
Research Assistant, Student CO-OP
Employed as research assistant conducting research and literature searches pertaining to pre-menstrual syndrome and menopause. Additional accomplishments include:
&#; Conducted psychological tests, which assessed for manic tendencies and depression
&#; Investigated effects of particular drug therapies for PMS and menopause.
&#; Managed, organized, and analyzed research findings
&#; Conducted tests on biological samples taken from the study participants
&#; Used Excel, Systat, Lotus --, SPSS, SAS, and Harvard Graphics to perform data analyses
Education
University of Maryland College Park
College Park, MD
B.A., Psychology
George Washington University
Washington, DC
M.P.H.
George Washington University
Washington, DC
Project Management Certificate Course
Skills
&#; Usability testing: preparing, conducting, analyzing tests and providing recommendations
&#; Web software: Adobe Acrobat, Macromedia Dreamweaver, HTML, XML, JavaScript, ASP, PHP
&#; Software: MS Office, Lotus --, SPSS, SAS, Harvard Graphics to perform data analyses, WebTrends, AWSTATS, WebEx conferencing tool.
Awards
&#; U.S. Department of Heath and Human Services, Public Health Service, National Institutes of Health: NIH Plain Language Award
Publications Authored
• Research-Based Usability Guidelines (http://www.scribd.com/doc//Communication-Technologies-ResearchBased-Web-Design-Usability-Guidelines)
Updated version at: http://www.usability.gov/pdfs/guidelines.html
Original Version: http://www.si.mahidol.ac.th/simi/hci/Usability_guidelines.pdf
• Asthma and Pregnancy ()
• Asthma and Allergy ()
• Idiopathic Thrombocytopenic Purpura ()
• Arrhythmia and Tachycardia ()
