SR. PROJECT MANAGER Resume
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Resume:
Experienced Technical Project Manager who is
able to drive individual and team success on multiple projects based on corporate guidelines and strategic goals and customer requirements; using scheduling techniques, resource planning and budgeting skills, risk management and process improvement initiatives for overall project delivery success and on-time delivery to the customer.
Executive Summary
Strategic team builder with over years of professional project team management experience to make deliverable deadlines based on business objectives and goals. Extensive knowledge and proven success in driving performance as well as encouraging team development.
Professional Skills
Strategic Thinker: Through alignment of the goals of the company with the project goals and objectives in order to deliver according to schedule and meet customer requirements. Also demonstrated through evaluation of processes and looking for opportunities to encourage sustainability in the marketplace.
Builder of Trust: Through personal ownership of responsibilities and demonstrating the ability to handle global escalations reporting from various people around the globe.
Cross-Functional: Functioning as a collaborator between global and local teams within various functions (including areas such as IS/IT, Project Offices, R&D, Product Planning, Customer Service, etc) in order to secure commitments, drive quality and process improvements and issue resolution.
Management and Leadership: Managing schedules, risks, budgets and resources using proven project management methodologies and strong interpersonal and organization skills to meet internal and external customer requirements and achieve yearly KPI goals.
Professional Experience
Sony Ericsson Mobile Communications, RTP, NC to
Customization Project Manager
to
•Manage a project team made up of object leaders, development engineers and project managers.
•Plan and implement activities to fulfill customer requirements for multiple projects.
•Manage the schedules, risks, budget, execution and quality of the project team.
•Chair Review Meetings with the team to ensure on-time delivery.
•Provide Milestone Reports, presentations and Business Analysis to report status on project deliverable as well as any corrective actions or associated risks in order to provide key stakeholders and upper management with a status for each project.
•Lead Process Ownership activities in order to improve the performance with the team as well as work with global contacts to improve the overall process worldwide within the functional teams.
•Conducted a business analysis to evaluate our risk ordering process and proposed a solution that would improve our ability to handle the risk ordering process globally. Presented this analysis to the management team and the outcome was a decision to improve our risk ordering database and process.
•Conducted a business analysis to evaluate how we handle exchange units and worked cross-functionally with teams to implement a solution that would allow us to effectively handle exchange unit management. The outcome was that negotiations were made with system developers to change our database to support the proposed solution.
Customer Service High Volume Project Manager
to
•Managed multiple projects from development through the end of the product life cycle.
•Interfaced with various team members both local and global in order to ensure timely implementation of any changes that were needed to the product and to resolve issues prior to and after launch of projects.
•Responsible for identifying resources, managing costs and risk, developing schedules, reviewing project plans, documentation and assigning responsibilities to team members.
•Utilization of negotiation, technical knowledge, leadership and decision-making skills to achieve results.
•Main escalation point for resolving various issues coming in from customers (both internal and external) from around the world.
•Conducted a Business Analysis to evaluate the cost impact to repair and proposed alternative solutions concerning a change that R&D needed to implement in our products. Held a meeting with key stakeholders and management for review. The outcome was a decision to go with one of the proposed solutions, that caused a reduction in repair costs.
Global Product Support Manager
to
•Managed the quality of the project deliverable developed by multiple project teams within customer service.
•Identified key areas for quality and process improvement through the set up of measurements for quantifying project team performance.
•Ensure that the deliverable generated y the customer service department met customer expectations, met designated deadlines and adhered to the company quality standards and policies.
•Conducted audits at the end of projects to determine the timeliness and quality of deliverable.
•Provided feedback to upper management on the status of any corrective actions and preventive measures that were put in place.
•Conducted Review Meetings to review findings, obtain feedback and provide feedback on evaluations as well as identify areas for improvement.
Professional Achievements
Participant in the Management Leadership Program at Sony Ericsson
Top Performer Award at Sony Ericsson
Educational Summary
Six Sigma Belt Training
Leadership and Development Program
Kenan-Flagler Business School at UNC-Chapel Hill
Certified Project Management Professional
Bachelor of Arts Degree in Business Management
North Carolina State University
MS Office (Word, Excel, PowerPoint, Project, Access)
PLM Matrix One and SAP Experience
Document Control and Software Development Experience
Situational Leadership and Crucial Conversation Training
Wake Technical Community College
Water/Waste Water Treatment Management
