Customer Service Representative Resume
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Resume:
Qualifications: Twenty plus years successful experience in sales of a range of products and services. Extensive hands-on experience in customer service. Motivated and enthusiastic about developing good relations with clients. Effective working alone or as a cooperative team member. Professional in appearance, and presentation.
Skills: PC and mainframe computer skills, Outlook, Word, Excel, Great Plains, Complaint Handling & Resolution, Order Fulfillment, Sales administration, Numerical analysis, Customer Satisfaction Enhancement, Sales Forecasting, Teambuilding, Sales, Relationship Development, Cost-Reduction Strategies, Sales & Margin Improvement, exceptional ability to promptly resolve customer concerns.
Assets: Intelligent, creative, quick to learn, sense of humor, decision maker, noted for unique new solutions.
Experience:
/–/ FedEx Office Boston Post Road, Orange, CT
Customer Service Specialist
Outside and inside sales business to business and consumer, negotiate, order entry, bids, quotes, inbound and outbound phones, lead generations, reports, marketing, promotions, up selling strategies, consumer affairs, credit, collections, relationship building, developed new accounts, freight claims, Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Increased sales, Increased printing revenue successfully through marketing, Developed % new accounts, Made cold calls and follow-up visits to retail outlets and businesses throughout the region.
/–/ Unger Enterprises Asylum Street, Bridgeport, CT
Customer Service Sales Administrator
Account Admin for States,& All National Food Service Accounts US , Sales, negotiate, order entry, bids, quotes, inbound and outbound phones, dealing with end-user and business owners, marketing, promotions, collections, returns, up selling strategies, payments, consumer affairs, claims, credit, relationship building, support outside sales staff, tradeshows, developed new accounts. Increased sales and satisfaction. Added a record number of new accounts. Create and design new market. Paid top commissions.
/-/ Dermatologic Cosmetic Laboratories Commerce Street, East Haven, CT
Sr. Customer Service Sales Administrator/ Physician Marketer
Sales, marketing, leads, inbound and outbound phones, developed key sales materials, relationship building , developed new accounts, up selling strategies, returns, collections, consumer affairs, credit, tradeshows, technical information to physicians and end-users, quotes, email, and reports, developed fresh strategies for marketing new sectors. Increased existing customer base sales, & satisfaction. Added % new accounts.
/–/ Michaels Company th St., Sacramento, CA
Customer Service Supervisor
Manage commercial accounts, responsible for employees, returns, order entry, consumer affairs, credit, sales, custom orders, ship expediting, hiring, and reports. Support outside business owners. Increased customer satisfaction. Received promotion.
Education: South High School, Torrance, CA El Camino College, Gardena, CA
