Technical Project Manager Resume
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Resume:
SUMMARY
• years experience as technical project leader/project manager with outstanding record of delivering multiple complex technology and sales driven projects on time and within budget
• years business and data analysis experience including creating custom, data-driven, informative response to internal and external accounts providing them subject matter expert recommendations in technical and business areas
• years experience providing systems’ integration and lifecycle support
• years experience providing e-learning, internal training initiatives, informational and mentoring solutions
• Directly involved in re-engineering and reorganizing the GoLearn program at the Office of Personnel Management, including rebuilding strong customer and vendor relations with government clients and commercial vendors
• Directly responsible for integrating the Brightline Compliance on-demand e-learning portal, MarketSite, with the KnowledgeHub LMS and Salesforce.com generating additional revenue of $, per month while decreasing overhead costs.
• Possess strong orientation towards detail and quality and masterful at integrating divergent team needs into cohesive solutions
• Hold a Public Trust Position (SFP) clearance with the federal government.
PROFESSIONAL EXPERIENCE
Sevatec, Inc., Senior HCM Technical Project Manager / – present
Assigned to the Office of Personnel Management, GoLearn Program
Began career at Sevatec, Inc. as a Project Manager and Systems Administrator of the GoLearn.gov Learning Management System in April of ; was promoted to Senior HCM Technical Project Manager and GoLearn Technical Specialist in October of . I am now responsible for leadership and management of the GoLearn technical team as well as managing multiple large scale HCM integration projects.
• Technical Project Manager responsible for implementation of multiple HCM systems and content implementations including DC Pretrial Services, Missile Defense Agency, Commodity Futures Trading Commission, Consumer Product Safety Commission, Court Supervisor and Offender Supervision Agency, National Transportation Safety Board, Office of Personnel Management, Railroad Retirement Board, Small Business Administration, and Smithsonian Institute.
• Responsible for creation of the process and ongoing oversight of technical implementation lifecycle including client and internal technical escalations, technical requirements specifications, vendor proposal review, system analysis, and migration readiness
• Developed a technical evaluation and response process that reduced the number of contractual technical escalations by %
• Responsible for customization and integration of the GoLearn PMO SugarCRM tool which manages our business development pipeline and tracks change management/change control on all technical and security issues for all GoLearn clients
• Technical escalation point of contact for government agencies utilizing GoLearn services
• Technical point of contact for GoLearn working with the Indian Affairs Executive Workgroup, Consultation and Coordination Advisory & Guidelines Sub-group responsible for development and launch of the “Working with Tribal Governments” course, an initiative under the last administration.
Brightline Compliance, Project Manager/LMS Services Coordinator /-/
Began career at Brightline Compliance as a Project Manager and was promoted to LMS Services Coordinator three months after hire date whereupon I became responsible for management and oversight of the LMS Configuration Management team as well as performing project management duties after my promotion supporting Brightline Compliance clients including Federal Reserve Board, Missile Defense Agency, Viasat, LearningTree International, Trammel Crow, the University of Southern California, Northrop Grumman, Kilpatrick Stockton, Discovery Communications and non-profits like World Wildlife Fund. I was relocated from the production office in Durham, North Carolina to headquarters in Washington DC, eleven months from date of hire to work directly with the Chief Learning Officer.
• Responsible for coordinating technical responses to the Sales and Project Management team members during sales and pre- and post-launch cycles
• Responsible for responding to and managing technical escalations from the Sales and Project Management teams during pre- and post-launch cycles
• Developed, maintained and approved LMS lifecycle and delivery process, workflow and documentation
• Contributed core strategy, process guidance, programming consultation, program architecture and managed the project schedule and deliverables for MarketSite custom integration with BrightlineLMS and Salesforce.com
• Responsible for packaging and deployment of SCORM . or AICC compliant e-learning courseware on specified LMS platforms by deadline and according to defined scope, timeline and cost parameters
• Coordinated Learning Management System configuration and implementation including development of effective configuration management strategies to meet client requirements, launch plans to ensure content delivery per client deadlines and development of client-branded training documentation and training materials
• Managed and maintained installations of Moodle LMS, including MySQL databases
• Coordinated migrations and transitions from legacy LMSs, including facilitating courseware integrations on third-party LMSs and/or portals and facilitating data migrations and training clients on the new KnowledgeHub LMS platform
• Coordinated strategies that support and transition e-learning technology solutions to classroom and instructor-led compliance training
• Custom development of scripts (Bash and PHP) for reporting, data import and export and ongoing data maintenance
Northrop Grumman, U.S.P.I.S. Technical Writer (Contractor) /-/
• Analyzed technology developments in United States Postal Inspection Service online applications, forms, and templates to determine need for revision of previously published materials and development of new material
• Coordinated production and development of Pay-for-Performance database and online templates to determine operating procedures and technical details
• Reviewed and recommended revisions or changes in scope, format, and content for online system help documentation
• Organized material and completed writing assignments according to standards and policies regarding order, clarity, conciseness, style, and terminology to meet required -compliance
• Received security clearance to work with U.S.P.I.S.
BASF, Project Manager – Field Sales (Contractor) /-/
• Managed and coordinated strategic lifecycle field sales projects within strict budgetary and timeline constraints
• Managed product launches ensuring clear, detailed communication between the marketing and sales teams and customers during launch lifecycle
• Coordinated and tracked strategic customer-based initiatives, sales data and fiscal project projections using EDI and SAP
• Created and analyzed monthly sales reports using SAP, tracking individual monthly and year-to-date sales including opportunity pipeline and sales goals compared to actual sales
Triangle Linux Users Group, Chairman and President /-/
• Wrote and filed chapter’s Articles of Incorporation, business plan and bylaws with the State of North Carolina for registration as a (c)() educational non-profit organization
• Developed, maintained and approved all written media and web-based public relations and technical documentation for meetings, special training sessions, trade shows and community events
• Developed educational programs for high school and college students interested in exploring open source software options
• Presented at major Linux and Open Source conferences to support educational non-profit organizations and their contributions to ongoing open source efforts
• Wrote and was awarded grants that contributed to ongoing operating capital
• Built and fostered partnerships with RedHat, Metalab (formerly Sunsite, now ibiblio), VA Linux, Linux.com, Compaq, and RTI International that brought in ongoing funding support, permanent meeting space, and hardware including our own server cluster
Full-Time Family Care /-/
University of North Carolina, Systems Administrator /-/
• Analyzed local area network, evaluated existing desktop setup as well as created and maintained documentation outlining changes for network architecture evolution and improvement via a strategic, cost-effective five year upgrade plan that would support LEARN North Carolina’s evolving needs
• Installed, configured and monitored NT/Domino server clusters
• Responsible for administration of Linux servers (SuSE, RedHat)
• Custom development of scripts (Bash and PHP) for system administration, reporting, data import and export and ongoing data maintenance
• Developed and taught training workshops for local teachers affiliated with LEARN North Carolina
Cisco Systems, Technical Assistance Center Contractor /-/
• Coordinated training tracks, mentoring and ongoing training support for Cisco’s Customer Response Center (CRC)
• Responsible for initial one-on-one training and mentoring to new Customer Response Center team members
• Responsible for ongoing training for all Customer Response Center team members on basic internetworking technology, basic router configuration, and password recovery
• Developed and maintained training and reference documentation for the Customer Response Center
• Responsible for all Cisco Connection Online cases, hardware and configuration problems and password recovery on all Cisco routers and switches
CP&L, Help Desk Support Contractor /-/
• Provided priority technical and telecommunications technical support to CP&L telco engineers in the field
• Responsible for all Intranet priority questions, website design problems, network issues and MS Office Suite questions
• Designed internal reference documentation on MS Office, HTML, Java and J++
EDS, Project Planning and Coordination Contractor / -/
• Extensive use of MS Project for coordinating, tracking and projecting milestones and deliverables for EDS tasks due to the U.S. Postal Service
• Designed and implemented new HRIS databases using PostgreSQL and migrated existing employee data from a pre-existing SQL server setup.
• Developed internal reference documentation on maintaining employee database set-up
Glaxo SmithKline, Technical Contractor / - /
• Coordinated departmental transition from Macintosh computers to PCs including upgrade from Windows . to Windows and Windows NT ./.
• Coordinated creation of file management system
• Developed technical reference documentation on basic database maintenance and shared area servers
• Compiled and analyzed statistics on drug usage efficacy using SAS mainframe software to compile and generate large numbers of statistical information for Glaxo SmithKline researchers, marketing staff and management
Computer Skills:
Operating Systems, Software and Languages: Linux, Solaris, Microsoft Windows (all versions), MacOS, Cisco IOS, Apache, Samba, PostgreSQL, MySQL, Notes Domino R/R, Microsoft Office Suite, Adobe Suite, Cold Fusion, RoboInfo Publisher, PHP, Java, and Javascript.
Some Flash experience.
Learning Management Systems: KnowledgeHub, Moodle, GeoLearning, Plateau, SkillSoft, Oracle and Learn.com
Publications
ibiblio.org, The Public’s Library/Digital Archive, Contributor; May to present
The News and Observer, Guest Columnist, Stump the Geeks; August to October
Linux.com, LUG Guru; March to May
