AUTO CLAIMS DISPATCHER

Posted on: 2009-04-11

Cynthia M. Everetts\\r\\n\\r\\n720.620.5919\\r\\[email protected]\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nOBJECTIVE\\r\\n\\r\\nCustomer Service Supervisor in a call center sector where my years of progressive experience in the industry can add value to a customer-centric team. \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFILE\\r\\n\\r\\n Fully committed to providing the highest possible standards of customer service and support. \\r\\n\\r\\n Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives. \\r\\n\\r\\n People oriented; enjoy working directly with customers and the general public. \\r\\n\\r\\n Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. \\r\\n\\r\\n Understands and appreciates the importance of a job well done. \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE\\r\\n\\r\\nTravelers Insurance, Greenwood Village, CO April 2006-Current\\r\\nAuto Claims Dispatcher\\r\\n\\r\\n Identified and made recommendation for process improvements \\r\\n\\r\\n Collaborated with management team on the implementation of organizational policies and procedures. \\r\\n\\r\\n Monitored the performance of personnel to ensure a productive work environment. \\r\\n\\r\\n Managed the field assignments of claims, in conjunction with claims representatives to ensure timely and courteous handling of claims and assisted in training field and office personnel\\r\\n\\r\\n Motivated employees to achieve personal goals and to consistently meet expected quotas.\\r\\n\\r\\n Built a teamwork environment that encouraged hard work and collaboration. \\r\\n\\r\\n Ensured workflow efficiencies, customer service excellence, and quality assurance. \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE (Continued)\\r\\n\\r\\nJune 2005-April 2006\\r\\nCWH Research, Inc.\\r\\n9360 Teddy Lane Suite 203\\r\\nLone Tree, Colorado 80124\\r\\nVoice: (303) 617-3433\\r\\nFax: (303) 617-3436\\r\\[email protected] \\r\\nTesting Coordinator\\r\\n Managed and Coordinated testing events for over 100 police and fire departments nationwide.\\r\\n\\r\\n Resolve issues involving account discrepancies, product delivery and invoicing for services.\\r\\n\\r\\n Planned, developed and implemented cost-effective shipping procedures to handle business growth.\\r\\n\\r\\n Train and motivate client representatives in areas of test integrity and security.\\r\\n\\r\\n Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease. \\r\\n\\r\\n Worked diligently to ensure test integrity and security of test materials.\\r\\n\\r\\n Cultivate strong customer relations and client loyalty as a result of dedicated customer service. \\r\\n\\r\\n Establish rapport with shipping carriers to ensure secure, cost effective transport of test materials.\\r\\n\\r\\n Scoring and delivery of scores for candidate tests to client in order to meet hiring deadlines.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSports Authority, Englewood, CO July 2002-June 2005\\r\\n\\r\\nPurchasing Assistant\\r\\n\\r\\n Managed and trained store personnel in areas of supply order processing and record keeping. \\r\\n\\r\\n Interfaced directly with vendors to facilitate ordering/shipping and timely delivery process. \\r\\n\\r\\n Coordinated inventory control and processed product orders based on production of monthly, quarterly and annual budgets for 400 retail locations, nationwide.\\r\\n\\r\\n New store opening order processing and closing store inventory reduction management.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE (Continued)\\r\\n\\r\\nAsset Protection/Team Lead Warehouse Facility (also Sports Authority) \\r\\n\\r\\n Lead a team of Asset Protection personnel in retail sporting goods warehouse facility, managing firearms and high dollar LTL distribution. \\r\\n\\r\\n Responsible for maintaining detailed logs and inventories, monitoring of LTL truck loading/unloading, secure facility. \\r\\n\\r\\n All reports regarding accidents, incidents and injuries were produced from investigation to conclusion.\\r\\n\\r\\n Developed and maintained an on-time delivery process. \\r\\n\\r\\n Maintained and tracked security seals on all deliveries to prevent tampering or theft.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nColorado Mills Mall/SSDI August 2005-November 2005\\r\\n\\r\\nEmergency Dispatch Supervisor –Temporary Contract\\r\\n\\r\\n Research/Development/Implementation of dispatch personnel \\r\\n\\r\\n On-Site Dispatch Supervisor during construction to opening\\r\\n\\r\\nArapahoe County Sheriff’s Office November 1999-April 2002\\r\\n\\r\\n911 Dispatcher\\r\\n\\r\\nTraditional/typical emergency dispatch duties in a county jurisdiction\\r\\n\\r\\nAmerican Medical Response June 1999-November 1999\\r\\n\\r\\nEmergency Medical Dispatcher\\r\\n\\r\\nTraditional/typical emergency medical dispatch duties\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nUnion Pacific Railroad November 1997-June 1999 \\r\\n\\r\\nDispatch Team Lead/Supervisor for Railroad Police Communications Center\\r\\n\\r\\nTraditional/typical emergency dispatch duties in an inter-state jurisdiction\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSKILLS and TRAINING\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n MS Word\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n  Word Perfect\\r\\n \\r\\n Outlook\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n  Excel\\r\\n \\r\\n MS Office\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n  Windows \\r\\n \\r\\n AS/400\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n  TDD\\r\\n \\r\\n METs line\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n  CAD systems\\r\\n \\r\\n PBX\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n  Scheduling \\r\\n \\r\\n Policies & Procedures\\r\\n \\r\\n\\r\\n  Team building skills\\r\\n \\r\\n Expert customer service\\r\\n \\r\\n\\r\\n  Report writing\\r\\n \\r\\n Diversity/Sensitivity training Paralegal/Legal Secretary\\r\\n \\r\\n Training and Team Building for incumbent and on-boarding personnel\\r\\n \\r\\n Research, Development and Implementation of Training Programs\\r\\n \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n