AUTO CLAIMS DISPATCHER Resume
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Resume:
Cynthia M. Everetts\\r\\n\\r\\n\\r\\\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nOBJECTIVE\\r\\n\\r\\nCustomer Service Supervisor in a call center sector where my years of progressive experience in the industry can add value to a customer-centric team. \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFILE\\r\\n\\r\\n&#; Fully committed to providing the highest possible standards of customer service and support. \\r\\n\\r\\n&#; Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives. \\r\\n\\r\\n&#; People oriented; enjoy working directly with customers and the general public. \\r\\n\\r\\n&#; Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. \\r\\n\\r\\n&#; Understands and appreciates the importance of a job well done. \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE\\r\\n\\r\\nTravelers Insurance, Greenwood Village, CO April -Current\\r\\nAuto Claims Dispatcher\\r\\n\\r\\n&#; Identified and made recommendation for process improvements \\r\\n\\r\\n&#; Collaborated with management team on the implementation of organizational policies and procedures. \\r\\n\\r\\n&#; Monitored the performance of personnel to ensure a productive work environment. \\r\\n\\r\\n&#; Managed the field assignments of claims, in conjunction with claims representatives to ensure timely and courteous handling of claims and assisted in training field and office personnel\\r\\n\\r\\n&#; Motivated employees to achieve personal goals and to consistently meet expected quotas.\\r\\n\\r\\n&#; Built a teamwork environment that encouraged hard work and collaboration. \\r\\n\\r\\n&#; Ensured workflow efficiencies, customer service excellence, and quality assurance. \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE (Continued)\\r\\n\\r\\nJune -April \\r\\nCWH Research, Inc.\\r\\n Teddy Lane Suite \\r\\nLone Tree, Colorado \\r\\nVoice: \\r\\nFax: \\r\\ \\r\\nTesting Coordinator\\r\\n&#; Managed and Coordinated testing events for over police and fire departments nationwide.\\r\\n\\r\\n&#; Resolve issues involving account discrepancies, product delivery and invoicing for services.\\r\\n\\r\\n&#; Planned, developed and implemented cost-effective shipping procedures to handle business growth.\\r\\n\\r\\n&#; Train and motivate client representatives in areas of test integrity and security.\\r\\n\\r\\n&#; Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease. \\r\\n\\r\\n&#; Worked diligently to ensure test integrity and security of test materials.\\r\\n\\r\\n&#; Cultivate strong customer relations and client loyalty as a result of dedicated customer service. \\r\\n\\r\\n&#; Establish rapport with shipping carriers to ensure secure, cost effective transport of test materials.\\r\\n\\r\\n&#; Scoring and delivery of scores for candidate tests to client in order to meet hiring deadlines.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSports Authority, Englewood, CO July -June \\r\\n\\r\\nPurchasing Assistant\\r\\n\\r\\n&#; Managed and trained store personnel in areas of supply order processing and record keeping. \\r\\n\\r\\n&#; Interfaced directly with vendors to facilitate ordering/shipping and timely delivery process. \\r\\n\\r\\n&#; Coordinated inventory control and processed product orders based on production of monthly, quarterly and annual budgets for retail locations, nationwide.\\r\\n\\r\\n&#; New store opening order processing and closing store inventory reduction management.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPROFESSIONAL EXPERIENCE (Continued)\\r\\n\\r\\nAsset Protection/Team Lead Warehouse Facility (also Sports Authority) \\r\\n\\r\\n&#; Lead a team of Asset Protection personnel in retail sporting goods warehouse facility, managing firearms and high dollar LTL distribution. \\r\\n\\r\\n&#; Responsible for maintaining detailed logs and inventories, monitoring of LTL truck loading/unloading, secure facility. \\r\\n\\r\\n&#; All reports regarding accidents, incidents and injuries were produced from investigation to conclusion.\\r\\n\\r\\n&#; Developed and maintained an on-time delivery process. \\r\\n\\r\\n&#; Maintained and tracked security seals on all deliveries to prevent tampering or theft.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nColorado Mills Mall/SSDI August -November \\r\\n\\r\\nEmergency Dispatch Supervisor –Temporary Contract\\r\\n\\r\\n&#; Research/Development/Implementation of dispatch personnel \\r\\n\\r\\n&#; On-Site Dispatch Supervisor during construction to opening\\r\\n\\r\\nArapahoe County Sheriff’s Office November -April \\r\\n\\r\\n Dispatcher\\r\\n\\r\\nTraditional/typical emergency dispatch duties in a county jurisdiction\\r\\n\\r\\nAmerican Medical Response June -November \\r\\n\\r\\nEmergency Medical Dispatcher\\r\\n\\r\\nTraditional/typical emergency medical dispatch duties\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nUnion Pacific Railroad November -June \\r\\n\\r\\nDispatch Team Lead/Supervisor for Railroad Police Communications Center\\r\\n\\r\\nTraditional/typical emergency dispatch duties in an inter-state jurisdiction\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSKILLS and TRAINING\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n&#; MS Word\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n &#; Word Perfect\\r\\n \\r\\n&#; Outlook\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n &#; Excel\\r\\n \\r\\n&#; MS Office\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n &#; Windows \\r\\n \\r\\n&#; AS/\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n &#; TDD\\r\\n \\r\\n&#; METs line\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n &#; CAD systems\\r\\n \\r\\n&#; PBX\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n &#; Scheduling \\r\\n \\r\\n&#; Policies & Procedures\\r\\n \\r\\n\\r\\n &#; Team building skills\\r\\n \\r\\n&#; Expert customer service\\r\\n \\r\\n\\r\\n &#; Report writing\\r\\n \\r\\n&#; Diversity/Sensitivity training &#;&#;&#;&#;&#;&#;&#;&#;&#;Paralegal/Legal Secretary\\r\\n \\r\\n&#; Training and Team Building for incumbent and on-boarding personnel\\r\\n \\r\\n&#; Research, Development and Implementation of Training Programs\\r\\n \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n
