Manager Resume
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Resume:
Mary Virginia Kaczmarek-Kulbida
Heather Court
Orland Park, Il
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SKILLS SUMMARY &#; years progressive management experience
&#; Proven project management experience
&#; Skilled in team development, employee motivation, conflict resolution, flexibility to change
&#; Customer focused, results driven, attentive to details, observant of deadlines
&#; Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook
&#; Six Sigma Black Belt certification
&#; Yellow Belt trained in Lean Manufacturing practices
&#; Call Center Manager
EMPLOYMENT NuArt, Inc. – Bedford Park, IL August - January
Manufacturer of custom printed products and Imprinter of special occasion announcements
Operations Manager -Manufacturing Division October – January
&#; Responsible for managing a $,, labor budget
&#; Facilitated implementation of an order tracking system improving real time order location by %
&#; Managed a staff of supervisors and production employees
&#; Initiated daily cycle counts to control Warehouse inventories
&#; Facilitated the automation of the boxing area reducing labor by $,
&#; Developed daily labor spreadsheet providing the opportunity to monitor labor/sales ratios more accurately
&#; Developed and implemented hiring plan for seasonal staffing needs
&#; Cross training of production staff reduced COG labor by $,
&#; Developed and implemented quality standards for all production areas
&#; Developed and implemented procedures toward certification under the Forest Stewardship Council guidelines
Project Manager January – September
Six Sigma Black Belt Training and certification
&#; Identified issues contributing to waste and implemented changes reducing waste
&#; Conducted quality training sessions and improved quality awareness in all production areas
&#; Implemented quality check standards reducing waste by %
Office Manager – Imprinting Division January –December
&#; Facilitated implementation of a paperless order entry and filling system reducing call time by %
&#; Managed a staff of supervisors and up to call center employees to insure customer expectations were achieved
&#; Established weekly sessions with Production to improve communication
&#; Implemented an internal order tracking system that provided real time information to call center employees
&#; Developed training manuals for seasonal employees to insure quality standards were maintained
&#; Conducted training sessions for permanent and seasonal employees
&#; Revised production standards reducing abandoned calls by %
Customer Service/Order Entry Supervisor – Imprinting Division August – December
&#; Supervised staff of - call center employees
&#; Conducted interviews for permanent and seasonal positions
&#; Developed training materials and conducted sessions for new employees
&#; Cross trained Customer Service and Order Entry resulting in a reduction in customer wait time by %
&#; Monitored employee performance, administrated disciplinary actions ,prepared and conducted
performance evaluations
&#; Resolved customer disputes when necessary
&#; Coordinated with production the handling of special orders in excess of $,
&#; Facilitated department upgrades for computer equipment
Avery Label Company – Elmhurst, IL June – March
Manufacturer of pressure sensitive label material for the automotive, durable goods, consumer
packaging and testing agency markets
Technical Service Representative
&#; Performed laboratory aging tests and recommended products meeting application requirements
&#; Conducted customer visits to present testing results and to review conditions for future applications
&#; Coordinated division submissions of new products to Underwriters Laboratories, American Gas
Association and Canadian Standards Association for testing and approval
EDUCATION
B.S. - Biology
University of Illinois-Chicago
