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Education
Bachelors in Political Science with a minor in Criminal Justice
Anticipated graduated, May
Experience
City of Arlington Municipal Court, Arlington, TX
Deputy County Clerk I
April -June
• Entered confidential data in various programs on defendants traffic citations
• Organized and scheduled court dates
• Processed funds for cash bonds for delinquent defendants
• Balanced cash register nightly and researched any discrepancies
Excelsior Resource, Dallas, TX
Lead Interview Coordinator
May - December
• Liaison between staffing vendors, middle management and end clients
• Conducted follow-up reports with end client and supporting vendors
• Trained and supervised subordinate interview coordinators
• Maintained detailed records through Excel
• Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
• Coached staffing vendors on producing quality candidates for submittal to end Client EDS
JP Morgan Chase, Dallas, TX
Disputes Advisor
August - March
• Analyzed history of customer activities to investigate fraudulent activity
• Deescalated irate consumers while educating the consumer on fraud prevention
• Complied data into various programs for purpose of monthly reports
• Exceeded company standards in quality and control
• Crossed trained in multiple roles to maximize downtime and promote other departments