Desktop Support Resume
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Resume:
Position: IT Support/Administrator
Support and maintain company’s web site (online store).
Tasks include updating store inventory, process orders, shipping, payment processing, customers e-mail and phone support, price setting. The web site is based on Znode Storefront e-commerce package. It runs on a Windows server with Microsoft SQL server. Hosting is provided by Drundo.net. We have made the customization for our needs.
/ – /: Tekmark Global Solutions, NJ
Client: CCMP Capital LLC (JPMorgan Partners LLC)
Position: Desktop Administrator
Tasks included installation of new LAN, WAN and computer environment for client’s new office in NYC. Installation and configuring MS Windows XP Professional, MS Office Professional , Adobe Acrobat Professional, Blackberry Desktop Client Software, Altiris Desktop management software, IMIN Communicator, VPN Client, Safeboot Laptop Encryption software, Symantec Client Security and other software packages.
Creating and deploying images for desktops and laptops using Altiris and Ghost software, setting up e-mail accounts.
/ – /: Nevron LLC, NJ
Position: Computer Support/Administrator
Providing PC/LAN desktop support of company’s small network. Working with Windows , Windows XP Professional, MS Office suite and VPN. Support of workstations and a server.
/ – /: RCG Information Technology
Client: Schering Plough Research Institute, Kenilworth, NJ
Position: Desktop Support
Configuring new laptops that have to be sent to clients for new medical studies of the company. Using Ghost Software for laptop deployment.
PC/LAN Desktop Support of users. Collecting data form sites’ machines for the research studies of the company.
Worked on YK conversion of the old, non-compliant machines and setting up the new ones.
/ – //: JResources, NY, NY
Position: Computer Specialist
Consultant at Compaq for a project in Citibank at Citicorp Center, NYC. YK Software Remediation Project. Testing workstations for YK compliance, upgrade of software to make all workstations in the bank YK compliant.
/ – /: Gama Engineering Ltd., Bulgaria
Position: NT Administrator
Responsible for NT and Novell installation and configuring. Environment: Workstations, Servers
• Installation, configuration and support of Windows NT ., Novell NetWare . Server.
• Performing day-to-day maintenance of NetWare and NT servers, which consist of adding users, editing user login scripts, granting rights to directories and files.
• Efficient in using SYSCON, FILER, PCONSOLE, NetWare Admin. Utilities.
• Install and set up peer-to-peer networking using Windows . and Windows /.
EDUCATION:
/: (MCP) Microsoft Certified Professional in Implementing & Supporting NT .
/ – /: MS in Computer Engineering - Technical University, Bulgaria
Major: Computer Networks and Systems. G.P.A.: .
/ – /: English Language high school, Bulgaria. G.P.A.: .
SOFTWARE:
MS Office (Word, Excel, Outlook, Power Point), Altiris Desktop management software, IMIN Communicator, VPN Client, Safeboot Laptop Encryption software, Symantec Client Security, CorelDraw, Adobe PageMaker, Internet Explore, Netscape Communicator, Norton Utilities, Visio, PC Tools.
OPERATING SYSTEMS:
Windows XP, Windows NT ., Windows //, Novell NetWare ./.x,Windows ., MS DOS ., VAX/VMS.
PROTOCOLS:
TCP/IP, IPX/SPX, NetBIOS, NetBEUI, Ethernet, . & ..
STATUS: US Citizen
LANGUAGE PROFICIENCY:
Native Bulgarian, fluent in English and Russian
REFERENCES: Available upon request
