Field Service Resume
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Resume:
Phone:
Resume Headline: Field Engineer with Award Winning Customer Sales and Support Skills
CAREER OBJECTIVE
Obtain a challenging position with an aggressive provider who will challenge me to demonstrate my knowledge, skills and create room for professional growth. I am searching for the right opportunity with an employer that recognizes me as an asset to the organization and allows me to engage my various abilities to encourage the company’s success.
PROFESSIONAL EXPERIENCE
Thermo Fisher Scientific /-Present
Field Service Engineer
Support Repairs and Maintenance of Bio-Medical Equipment
• Insure Customer Quality of Service through follow-up repairs and updates on status of parts delivery along with unsurpassed communication with customers.
• Thermo Fisher Trained and Certified on Tissue Wave Processor and Company products used in Anatomical Pathology
• Responsible for Van inventory stock used for service repair and return of defective parts.
Domino Amjet / – /
Field Engineer
• Installation, Maintenance and Repair of Commercial Printers
• Responsible for Sales maintenance contracts of equipment
• Customer follow – ups of service work and installations to insure customer satisfaction
• Recommend new sales and services to current customers and provide new sales leads to Domino Amjet sale team
ASCO Power Technologies / – /
Sr. Inside Marketing Engineering
• Managing new and standing customer accounts.
• Developing sales quotes per design plans for electrical engineers and outside sales force, functions include utilizing Auto-Cad Lite.
• Assisting electrical engineers in system design of transfer switches /accessories for customer applications per drawing requirement.
• Oversee inside personnel, and develop new methods and procedure to enhance customer satisfaction and relationships.
• Scheduling of installation and maintenance group to support customer requirements.
• Discuss ASCO product information to support customer application design in form, fit and function.
• Develop new customer account, strengthen & support existing customers.
M. Lader Company / – /
Marketing Field Engineer
Representing RF and Microwave manufacturers in New Jersey, Delaware and Philadelphia PA areas.
• Creating / managing new and existing customer accounts.
• Sales accounts in excess of three million dollars yearly established new contacts and relationships for continued business growth.
• Acting as a liaison, providing customer feedback and requirements to manufacturers we represent to establish business opportunities.
Southwestern Bell / – /
Cellular Field Technician / System Engineer
Virtually every facet of RF system troubleshooting and maintenance
• Worked to improve system performance through co-channel/adjacent channel interference, intermodulation & antenna selection.
• System performance monitoring and troubleshooting via MSO statistical database
• RF Design work for customers, including RF site layout plans and parameter settings
• Aided in system design by identifying and plotting coverage issues and selecting new site search rings
• Project management, directly involved in a + cell site system conversion while managing SBC field employees and outside contractors on the project.
• Involved in a company program aimed at increasing the cellular customer base and decreasing costs.
• Involved in various projects aimed at system audits, and upgrades, Supervised/tracked sub-contractors/tower crews work assignments.
• Managed and maintained cell sites utilizing analog/digital/TDMA technology, Mini & Macro cells, and all related telecom equipment, ADPCM, DSO, CSU, Back up battery plants, generators, antennas/towers and grounding etc.
• Developed program for reduced purchase price and maintenance of fleet vehicles.
• Developed /updated ATP procedures on accepting cellular equipment and cell site, T’s, cell equipment and HVAC performance testing and tracking.
• Monitor T and span performance using T-Bird, Digital Voice Radio’s using SmartSam/ RSAT Mobile units. Antenna testing using Wiltron, Voice Radio Optimization using Motorola Communication Analyzer and HP spectrum analyzers, battery plants/electrical systems using multi-meters, load equipment
• Installation of various equipment at wireless cell sites
Tele – Dynamics / – /
Lab Technician
Responsible for the tuning and optimization of pallet level amplifiers, local oscillators and other components to government specification.
• Team leader of department technicians overseeing operations per government inspections.
• Optimized S-band transmitters of . GHZ to meet customer specification & approved unit for customer release.
• Troubleshooting to component level, working off schematic diagrams.
Checkpoint Systems / – /
Engineering Technician
Involved with the research and development of article surveillance system used in the retail market. Responsible for the placement of order and tracking of material parts list for product support.
• Provided assistance in the drafting, testing of new systems once unit was approved for production overseas.
• Installed units for field trail and monitor reliability to customer satisfaction, proto type testing of engineer design, Install video surveillance systems, CCTV.
RCA Astro Division / – /
Production Technician
Responsible for the testing and performance of board level component to government specifications for satellite communication of - GHZ range.
• Troubleshoot to component level utilizing schematics and various test equipment.
• Maintained work production levels in order to meet government deadlines.
L- Communication / – /
Entry Level Technician
Worked in a production line of testing and troubleshooting transmitters.
• Test, Tuning and Performed quality assurance checks on subsystems and transmitter units.
• Troubleshooted to component level following schematic diagrams and insured transmitters met government specifications for extreme temperature and vibration levels.
EDUCATION
ASEE – PTI (/ – /)
PROFESSIONAL EDUCATION COURSES
&#; Completed Industrial & Commercial Power Distribution Courses presented by the Electrification Council in P.A.
&#; Lucent Technologies: CL - Performance & Optimization
&#; Lucent Technologies: CL - Autoplex System Series
&#; Lucent Technologies: CL - MLAC Maintenance
&#; Lucent Technologies: CL - T / E Minicell & Microcell
&#; Motorola - Optimization & Maintenance, T-Bird, Wiltron for antenna testing
&#; LCC Technologies - RSAT - IS - Real Time Operation
&#; State Approved Defensive Driving Course, National Safety Council First Aid and Cultural Diversity Training.
COMPUTER SKILLS
Operating Systems: UNIX, Windows /NT, Window XP
Software: Microsoft Internet Explorer, Microsoft Exchange, and Microsoft Office , , , and Outlook Express, SalesLogic
Computer Courses: Induction MS Word ., Induction MS Excel . / ., Intermediate MS Excel, Induction PowerPoint .
AWARD NOTES
I have received a number of letters and rewards in recognition from the Vice President of Engineering and the Vice President of Finance for performance related system efforts and cost cutting idea, which were implemented while employed at Southwestern Bell Company. In addition, I have won top program global awards for a Semi-conductor company represented by my current employer, M. Lader Company.
Dear Sir,
The accompanying resume is in response to the opportunity I am in search for which will allow me to enhance my talents and increase your company’s profits. I believe that I have the ability and experience to represent your organization in a very positive and professional manner.
I would like to the opportunity to meet with you and discuss my background which demonstrates my strong RF, mechanical, project management and marketing skills all of which have been developed in a field service environment.
I also established excellent customer relationship skills that have been demonstrated by the increase in customer sales accounts and while working in my current field service position.
Thank you for your time and consideration in reviewing my skills. I’ll await your response and have a pleasant day as I look forward to hearing from you at a suitable time.
Sincerely,
Robert Paolini
