Administrative Assistant Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
Carol Peterson
N. E.
Rolling Prairie IN --
OBJECTIVE
Executive Administrative Support, Customer Service, Event Planning/Concierge, Corporate travel Coordination, in a healthcare or business/ financial environment
JOB HISTORY
October – January
Horizon Trust & Investment Management
• Administrative Assistant – Provide support to three () Vice President/Trust Officers (Relationship Managers) Knowledge of TrustRite and Investor’s View programs for daily processes of administrating accounts. Assist RM’s to efficiently and accurately open/close accounts, track asset receipt for account transferring in-kind, obtain tax cost basis on all assets in accounts, input account updates (contact information, investment objectives, tiering, etc.) Assist with working file maintenance and organization. Monitor memo ticklers and assist with daily cash and liquid asset reports on weekly basis. Investors View rebalancing of accounts per administrator instruction. Utilize Investors View Helper for inputting cash to Fixed/Equity/Cash accounts. Process deposits, written directives, disbursements, invoice payments, and check money market balances in response to notification for payments such as estimated taxes. Attended Trust/Investment process classes/training as required. Provide exceptional customer focus and expand client relationships by meeting with clients to discuss issues. Set up client appointments for RM’s. Make client referrals where necessary and follow-up on outstanding issues with clients. Monitor accuracy of client information. Gain knowledge of client’s personal and financial information and assist with client issues when RM’s are out of the office. Provide assistance with Trust floor and front desk coverage, following Service Plus standards. Assist with special projects where requested including monthly statement mailings, client taxes, and monthly Mutual Fund rebalancing. Prepare prospecting materials and packets. Identify opportunities for cross partnering and referrals of Trust clients and prospects as per yearly goal requirements.
June – September,
La Porte Regional Health System
• Clerical Support Administration office - Entry level position
• Secretary Administration- Worked directly with the President and Executive Secretary to the President on projects, heavy dictated correspondence, department receptionist, confidential filing, physician contract database entry
• Secretary to the Medical Staff, Administration -Attended medical staff meetings, completed credentialing processes for new physicians and re-credentialing of current physician staff. Considerable interaction with diverse groups of physicians, management, and executive staff. Extensive experience with agendas and formulating concise minutes involving multiple medical staff committees under the direction of the hospital President
• Secretary to the Vice President of Medical Staff Affairs, Administration – General correspondence, assembled contracts for potential physician candidates. Detailed communication with physicians regarding visit to the area and connection with realtors, area tour guides, school visits, general community leader meetings.
• Senior Administrative Secretary, Administration - Worked in support of the Executive Administration Secretarial staff to coordinate completion of all projects and to assist with high level event functions relating to the Board of Directors. Worked with the general contract database.
• Marketing Administrative Secretary – Support for the Director and sales staff. High level of communications with service line leadership. Meeting coordination. Assisted with brochure development for service lines. Coordinated effort with newspapers and magazines in scheduling and placement of all ads, either produced within the department or by outside agencies
• Customer Service and Quality Administrative Assistant- working with patients and families on issues relating to their care, problems with physicians, and billing concerns. Heavy communication responsibility with departments involved in the issue, and follow-up with the patient or family. Supported the Quality director and nursing staff with projects. Heavy travel coordination. Communicated with our patient survey company and shared reports, information, and survey responses with all clinical departments involved in the survey. Provided recommendations for service recovery for patients/family, and assisted in
replacement/repair of patients’ lost or damaged personal items, such as glasses, dentures, hearing aids, etc. Working member of the TAG team for employee recognition.
–
Sea-Lock Dairy Farm
Owned and operated a registered dairy herd farm in New York State with my husband. Established top registered dairy herd and breeding program within years. Retired from dairy, and sold farm moved back to be close to family in LaPorte.
Berkel, Inc.
•Personnel Administrator - Was a part of the interview team process for prospective employees. Conducting extremely confidential and extensive employee and customer surveys. Developed solid working relationships with various personnel agencies. Conducted various other personnel functions such as lay-offs, vacation schedules, and promotional sequences within exempt and non-exempt groups. Experience with union negotiations
EXPERTISE AND JOB HIGHLIGHTS
&#; Have years of high level Administrative Assistant experience at La Porte Hospital; nine years were in Administration
&#; Proficient in Microsoft Office and Word.
&#; Familiar with working in tables for report and/or data summaries, and other software applications
&#; Assisted in setting up and working with employee focus groups concerning suggestions for improvements in various areas of the hospital (billing, employee surveys, surgery)
PERSONAL ATTRIBUTES
&#; Very motivated and organized due to experience in a variety of job tasks.
&#; Independent worker, needing little direction or supervision.
&#; Able to meet deadlines.
&#; Detail oriented.
&#; Exceptional self-starter with excellent computer skills.
&#; Excellent detailed communication skills in dealing with all internal and external customers
EDUCATION
Graduated in the upper % from La Porte High School`, majoring in General Business and English. Received several certificates of merit in shorthand and typing. Was chosen for keypunch training classes offered by Whirlpool Corporation.
Broad knowledge of office equipment and computer software applications. Have attended educational and personal growth classes offered by La Porte Hospital. Completed several TDQ Tracks.
Received Professional Secretary Certification in November, after attending ten months of classes prior to certification.
ORGANIZATION AFFILIATIONS
Past member of National Association of Medical Staff Services (NAMSS), Organization for Certified Professional Secretaries, membership in various social clubs.
PERSONAL REFERENCES
available upon request.
