Director of Sales Resume
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Resume:
Jennifer Griffin
Dallas, Texas
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TARGET: Director / Manager – Client Services / Sales / Marketing
SUMMARY: A highly skilled Client Services / Sales / Marketing professional with multi-faceted experience in Real Estate, Technology, and Travel. A highly articulate, self motivated individual who successfully promotes new ideas and has the ability to assess situations, problem solve and get things done quickly. Strong team builder, leader and mentor, who relates well with other people. Detail oriented with solid organizational skills looking to consistently increase efficiencies. Excellent verbal and written communication skills. (BA, Communications, BAYLOR University)
KEY WORDS:
Customer Relations Budgeting Key Account Management Administration
Business Planning Cost Control Sales and Marketing Vendor Support Contract Negotiations Start-ups Process Improvement Real Estate
Strategic Planning Technology Personnel Management Travel
KEY ACCOMPLISHMENTS:
• Built winning sales effort for North Star Yacht Club, selling condos priced at $K - $.M.
• Increased traffic by % at NSYC while reducing monthly advertising expense from $K to $.
• Developed & implemented tracking system for The Plaza Turtle Creek, supporting $M in sales.
• Increased sales leads by % thru creation of targeted direct mail program for TPTC.
• Created and implemented processes and procedures, building strong client relations while significantly improving customer satisfaction with clients like Halliburton & Bank One/Chase.
• Developed strategic plans in support of start-up endeavor leading to profitable revenue streams.
PROFESSIONAL EXPERIENCE:
Director of Sales / Project Manager, INT’L SALES GROUP for North Star Yacht Club ( - )
[ISG generated $M residential real estate brokerage fees in .]
• Built winning sales team for NSYC, selling condos priced from $K to $.M.
• Directed all facets of $M condominium project from start up. (start-up operations and procedures, sales center, collateral documents, advertising campaign, etc.)
• Recognized profits and established new referrals; achieved % sell out in declining market.
• Increased traffic by % at NSYC while reducing monthly advertising expense from $K to $.
• Created and implemented all special events, serving as primary face of the property.
• Implemented relationship management techniques, gaining credibility and loyalty with developer, realtors, owners and prospects.
• Created alliances with competing developers and local realtors, offering monthly tours to promote all properties.
• Led sales and marketing efforts, oversaw sales center operations, contracts, closings, move-ins, site maintenance, customer relations, and event planning.
• Recruited, trained and managed supporting staff.
Senior Sales Coordinator, THE PLAZA TURTLE CREEK ( - )
[A $M luxury residential high rise condominium.]
• Designed systems to document all sales activities, construction deadlines, and completion ratios, resulting in $M in closings in three years.
• Established efficiency in sales process, implementation and subsequent closings; designed systems to document all sales activities, track contract status and facilitate timely follow-up.
• Increased sales leads by % thru creation of targeted direct mail program; on-time and on budget exceeding management expectations.
• Managed all facets of sales, contracts, office policies and procedures, and customer relations.
Client Services, In-flight, AMERICAN AIRLINES ()
Managed in-flight customer service for leading airline; also, took a sabbatical for extensive travel and to handle family matters from ’-’.
Sales Executive / Office Manager, GTEX FINANCIAL GROUP INC., ( to )
[A $M computer sales and leasing company.]
• Created and implemented processes and procedures, building strong client relations and significantly improving customer satisfaction with clients like Halliburton & Bank One/Chase.
• Built key relationships with major accounts and vendors while establishing alliances and partnerships, generating significant new sales and repeat business.
• Directed day-to-day operations, sales, and site maintenance ensuring smooth business operations.
• Managed all details related to monthly activity for House Accounts from product orders, tracking, contracts, billing, and closings.
• Planned and executed all company events during ten year tenure. Events included holiday/birthday gatherings and later quarterly sales events.
Education: BA, Communications, BAYLOR University; Basics in Management, University of Michigan; Paralegal Classes, University of Oakland, Rochester, MI; Florida Real Estate License.
Computer Skills: Microsoft Office (Excel, Word, PowerPoint, Explorer), ACT Contact Management, Maximizer, MLS
Reference: “Jen is one in a million.” Jack Studnicky, VP of Sales, International Sales Group, LLC, , (additional references available on request)
