Operations manager Resume
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Resume:
Work History Coverall Cleaning Concepts, Northville, MI
Assistant Regional Director Sept -July
• Dissemination of information pertaining to franchise documents and sale of franchises
• Developing long and short term plans for the operation of the region
• Provide budget forecasts regarding business levels, financial requirements, personnel needs and facility requirements
• Assure departments are staffed with competent people
• Maintain and oversee a down-line training program which will assure that qualified successors are in training or in place for key positions
• Consistently earn highest rating in customer service quality surveys
Coverall Cleaning Concepts, Northville, MI
Operations Manager Jan – Sept
• Direct Field Consultants, Franchise Development Trainers and Customer Service Representatives in the performance of their duties and responsibilities
• Communicate with Franchise Owners to resolve outstanding issues relating to new business, additional business and to promote equipment sales
• Provide support to Sales Department for accurate bidding on customer accounts
• Prepare and provide reports to Regional Director as well as the Corp office relating to account cancellations, accounts in distress with actions plans to resolve
Coverall Cleaning Concepts, Northville, MI
Franchise Development Trainer Sept -Jan
• Conduct initial training of new Franchise Owners
• Conduct advanced training of existing Franchise Owners
• Perform business development meetings with franchise owners on a weekly basis
• Maintain all documentation, franchise training, certifications, other relevant documentation of Franchise Owners
• Communicate regularly with Regional Director regarding franchise owner updates
• Develop in-house training and resources for Franchise Owners and coordinate industry training seminars
• Develop professional business relationships with local and national vendors
• Conduct monthly inventory
• Maintain display and inventory
• Prepare accurate reports on a daily, weekly, monthly basis
Work History Kelly Services, Livonia, MI
Partner Staffing Manager May –May
• Recruit qualified applicants for customers
• Work closely with client to ensure candidates match their open positions
• Successfully recruit for all positions at all levels
• Manage the order of the lifecycle and meeting customer expectations
• Developing business through customer service
• Proactively marketing candidates
• Screening, hiring, training, and assigning employees
• Conduct orientation
• Problem solving and managing employee relations
Dearborn Federal Credit Union , Dearborn, MI
Credit Card Processor May –May
• Process new credit card accounts accurately and efficiently
• Maintain a high level of product knowledge
• Provide superior service to members of the credit union
• Use membership data to proactively offer additional products and services to members
