Organizational and Leadership Development Consultant Resume
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Resume:
Keenan Crane, Ph.D. (Kenni)
S. Front Street
Philadelphia, PA
SUMMARY:
Organizational Development (OD) Consultant and Educator in Counseling. Extensive experience in change-oriented initiatives and leadership and team development, for example: pharmaceutical, financial services, and manufacturing - for profit and not for profit. Strong record of helping organizations and groups meet goals by building relationships to gain commitment.
Areas of expertise include:
executive coaching
individual and group effectiveness
coaching and counseling
leadership assessment and development
change management
multi-source feedback
training/OD needs analysis
program design and customization
return on investment (ROI) evaluation for HRD
EDUCATION:
Ph.D. Temple University - Group and Organizational Development
M.S. Villanova University - Counseling and Human Relations
M.S. Villanova University - Experimental Psychology
B.A. Rosemont College - Psychology and Pre-med, Magna Cum Laude
PROFESSIONAL EXPERIENCE:
INDEPENDENT CONSULTANT (-Present)
Focus on systems approach to change management and coaching leadership development using “best practices” with variety of industries, both profit and not for profit. Coach executive and middle management. Current work in helping organizations measure and increase specific organizational competencies for development, succession planning, and to understand the contribution to overall business goals by unit and by individual.
FACULTY, Villanova University, Villanova, PA (-)
Teaching and supervising graduate and undergraduate
students in the Counseling and Human Relations and Human
Services Programs in Education Dept.
Courses include Group Development, Group Process, Human
Development, Communication Skills,
Counseling Skills, Psychodrama and Human Resource Management.
CIGNA CORPORATION, Property and Casualty Division, Philadelphia, PA ()
Director Organization & Management Development, Human Resources Officer
Assessed needs, designed and implemented system level
interventions. Initiated and facilitated the education of
the field Human Resources\' staff relative to organizational
development skills and competencies, especially as process
consultants and change agents. Facilitated and designed
programs aimed at increasing effective communication
throughout the organization, including between field and Home Office.
Selected Accomplishments:
Developed \"Transformation: Leadership Team & Culture
Development\", a multi-focus approach to help distressed
profit centers align among themselves with the business
goals and with their customers.
Used individual and group o feedback, personality styles
and group development theory to align business and
leadership practices, and to build relationships to gain commitment.
Organized and executed seminar in Saratov, Russia, focusing
on systems approach to organizational development.
Areas addressed were communication, personality styles,
leadership, marketing, creative problem solving and compensation.
Designed and facilitated Intern Program for high potential
new hires to introduce them to key executives and major
business leadership themes and skills.
A simulation process was used that enabled the executives
to give Interns feedback on how their leadership styles affect the business results.
SCOTT PAPER COMPANY, Worldwide Technology
Greenhouse (new products development), Philadelphia, PA ()
Organizational Development Consultant
Used Action Research Model for system-wide change to
enhance creative potential and meet business challenges for
emerging technology. Assessed needs, designed and
implemented a team approach using interviews, executive
coaching, individual and group o feedback, seminars on leadership and group dynamics.
CERTIFICATION
Measuring Return On Investment (ROI), Jack Phillips, PhD.
BENCHMARKS o
FLEXSelling* FLEXTalk*
GDQ (Group Dev. Questionnaire)
MATRIX o
MYERS-BRIGGS TYPE INDICATOR (MBTI)
COMPASS o
Psychodramatist Practitioner
PA Psychologist License Eligible
TEACHING:
–
Villanova University
Drexel University
University of Scranton
Widener University
Neumann College
Temple University
West Chester University
Delaware County Community College
CLINICAL COUNSELING:
Institute on Aging, Temple University, Center for Intergenerational Learning.
Alliance for Creative Development, Quakertown Hospital
Psychiatric Unit, Quakertown and Lansdale
Offices. Individual and group Therapist and Psychodramatist.
Horsham Clinic, Ambler, Associate Psychodramatist
Interim House, Mt. Airy, Assistant Psychodramatist
SELECTED COURSES/SEMINARS TAUGHT:
VILLANOVA UNIVERSITY
Group Development, Group Process, Human Development,
Communication Skills, Counseling Skills, Creativity and
Counseling, Psychodrama, Human Service Systems, Psychopathology and Executive Coaching.
DREXEL UNIVERSITY
Strategies for Life long Learning, Organization Behavior, Human Resource Management, Strategic
Customer Service, Strategic Project Management, Thesis Development/Practicum I, II, II.
UNIVERSITY OF SCRANTON
Small/Large Group Development, Organization Development,
Measurement and Evaluation.
WIDENER UNIVERSITY
Organization Behavior
NEUMANN COLLEGE
Adult Development, Group Dynamics.
WEST CHESTER UNIVERSITY
Psychodrama
TEMPLE UNIVERSITY
Life Skills and Career Development.
DELAWARE COUNTY COMMUNITY COLLEGE
Applied Psychology, General Psychology, Career Development and Life Skills.
Additional Seminars:
Myers-Briggs Type Inventory
Team Building
Leadership Training
Burnout
Valuing Diversity
Conflict and Creativity
Decision Making
Dealing with Corporate Change
Feedback Skills
Emotional Intelligence
SELECTED ASSOCIATIONS/PUBLICATIONS
Emotional Intelligence: Who am I? Who are you? April PSCA, Lancaster, PA.
Assessing and Developing Ethical Thinking in Counselor
Education: Co-author David Bush January
at the Hawaii International Conference on Education.
Psychodrama and Its use in Counselor Training:
Self-awareness and empathy as competencies for effective
counseling and rehearsal for life.
January at the Hawaii International Conference on Education.
Preparing college and graduate students for the world of
work: The benefits of training in reflective judgment and
development. Co-author Bethany Coover
January at the Hawaii International, Conference on Education.
Persuasive Communication: Delivering a Targeted Message
(Up, Down, & Out), Faculty for CURRENTS: Navigating Change in Health Care .
Executive Competencies and Development, Human Resources Institute Presentation
Strategies for Executive Development \"Leadership & Team
Development: An Integrated Model\" Presentation, Chicago, Illinois ,
School-Based Suicide Prevention Programs: A
Survey of Available Services. Temple University, .
Eastern Psychological Association - Paper presented on \"Sex
and Hemispheric Differences in Processing Spatial Information Using Haptic Task\"
SIETAR: Society for Intercultural Education, Training and Research
American Association for Counseling and Development
American Association for Group Psychotherapy, Psychodrama, and Sociometry
Delta Epsilon Sigma - National Scholastic Honor Society in Education
Kappa Delta Pi National Scholastic Honor Society
Who\'s Who Among Human Service Professionals
International Who\'s Who
Who\'s Who Among American Women
Selected Consulting Accomplishments
• Coached principals in an international financial institution to improve their group development skills, resulting in clearer goals and enhanced relationships with internal and external business units.
• Developed management and leadership skills through individual coaching of senior level professionals resulting in greater self-awareness and better social skills, as well as, inter and intra team skills so that they could meet larger corporate financial initiatives.
• Established credibility and image for a high potential executive of a global pharmaceutical company by broadening leadership capacity to manage project teams composed of individuals with varying levels of English language skills and of technical expertise.
• Designed and delivered “Transformation: Leadership Team & Culture Development”, a multi-focused approach to help distressed profit centers align among themselves with the business goals and their customers.
• Developed new Sales/HR unit for Global Pharmaceutical Co. across national units to build a clear strategy and alignment for new leadership development initiative.
• Consulted with partners in a family-owned manufacturing business to sort through personal issues interfering with dealing effectively with business issues and maintaining healthy relationships.
• Using large-scale intervention methods, developed consensus of urban civic association values and action plans, thus aligning their planning and strategy for future development.
• Directed not-for-profit senior management team by using individual and group ° feedback and group development methods to address cross-functional marketing strategy and to develop working relationships in a changing organizational environment. This initial process led to the development of a leadership competency model for the entire organization.
• Led integration of global units of a senior R&D management team of a major pharmaceutical company so that they could create better solutions for their internal clients. The result was focused communication and information flow with more effective alignment of business initiatives.
• Coached: senior managers of Metropolitan Zoos and their direct reports to collaborate and to integrate their efforts through a system-wide leadership competency model.
[email protected].
