Customer Service Resume
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Resume:
Experience:
/- Present
RAZZLE Promotions
Product Ambassador for Serrano Ham
Mollie Stone’s; San Bruno, San Francisco and Sausalito, Ca
Set-up food demonstration, slice Serrano Ham into small sections and arrange onto napkins or plates depending on store traffic, hand out samples of Serrano Ham, answer questions from consumers about Serrano Ham, hand out recipe book upon consumer request.
/-Present
CJ & Associates Inc.
Registration Associate
MAX Event at Moscone West November th-th
Registered attendees for days event, organize giveaways, answer questions about session locations and complete duties as assigned.
/-/
Liquid Events, LLP
Cashier/Set-up Crew
Set-up for liquidation sale, unpack items and create displays, complete cash, check and credit card transactions, answer any customers may have about prices and item locations, sort go-backs, make sure area stay free of any mess.
/ LogicLite Staffing and Marketing
Moscone Center West \"O\" You Event //
Seminar Area Brand Ambassador
Assisted in coordination of seminar rooms, directed guests to correct seminar room , answered questions about the day events, assist production manager with
errands, maintain seminar room cleanliness and organization, coordinate room change over between speakers and execute excellent customer service.
/ to / The FullPlate Oakland, CA (P/T Independent contractor)
Business Development Rep.
Create ways to spread The Full Plate name and philosophy, coordinate events such as farmers markets and other community events, distribute monthly menus to schools, community centers and hospitals, maintain MySpace page for The FullPlate and update accordingly, deliver prepared meals to Walnut Creek location. Assignments as needed.
/ to / Pacific Rubber & Packing San Carlos, CA
Customer Service Administrator (Full time)
Processed new sales orders, updated customer account information, maintain customer account daily, track need via internet, fax or e-mail order confirmation, on-call customer correspondence given as needed. Provide outstanding customer service while showing attention to detail.
/ to / The FruitGuys S. San Francisco, CA
Customer Service Representative (Full time/Temporary Assignment through Andiamo Group S.F)
Answer phones, take messages and route calls, Charge credit cards for daily orders, copy, endorse and tally checks create new customer accounts in ProfitSense and ACT!, track packages using California Overnight OnTrac software, FedEx Insight, follow up with customers to confirm order, send confirmation e-mails to customer after new account is created via phone or online, file old invoices in chronological, order and organize office supplies, update customer information in ACT! and ProfitSense as needed, fax invoices to customers upon request and assignments as assigned.
/ to / Clearswift Corporation Redwood City, CA
Sales Development Rep. (Full time)
BB cold calling prospects to introduce Clearswifts\' content security solutions and generate interest in speaking with an account manager, qualified and developed sales leads obtained from outbound marketing/lead generation programs. Maintained appropriate ongoing communications with prospects and only distributed high quality opportunities to Inside Sales / Territory Managers.
/ to / Metareward San Carlos, CA
StarClub Rewards Member Services Team (Full time/Temporary Assignment through Kimco Staffing S.F)
Answer incoming customer service calls, explain the membership program to members, provide email support and data entry. Correspond to member e-mails using MetaReward ticket system. Process gift redemption forms using Hyperion. Set up tickets for accounts to be manually credited for purchases that did not post to their accounts, save memberships from canceling the service. Maintain spreadsheets of cancelled and saved memberships.
/ to / NexTag Inc. San Mateo, CA
Business Development Specialist (Full time)
Made + calls daily to potential merchants to acquire new business, researched new leads using the internet as a researching tool, created data feeds in .csv and .txt format, uploaded data feeds to FTP folders for merchants when needed, interaction with merchants that already have accounts, Sugar CRM to check the status of leads, conduct activities of business development, use NexTag\'s internal account management system, track account progress in Excel spreadsheets, tracked account progress using Bugzilla, maintain a high level of customer service, used Microsoft Outlook as a main source of communication to merchants.
Education:
G.E.D received June
Skills:
Product ambassador, sample demonstrator, brand ambassador, ProfitSense, Onyx CRM, iGoldmine, ACT! ,Quickbooks, Salesforce.com, Bugzilla, Microsoft Excel, PowerPoint, Access and Word, ACT!, Sugar suite, Internet applications; Mozilla, Internet Explorer and Netscape Navigator, Cold calling, alpha and numeric filing, collating, faxing, bulk mail processes, telemarketing, customer service and account management.
