Logistics Analyst and Asst Sales Manager Resume
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Resume:
CORE STRENGTHS and KEY QUALIFICATIONS
Interpersonal Relations
Decisive Leadership
Communication Skills
Self-motivated
Problem-solving
Project Coordination and Management
Customer Analysis
Marketing/Sales Strategies
Customer Focused Selling
WORK HISTORY
Logistics Analyst and Asst Sales Manager Jan – Present
AFMS Logistics Management Group
Work in conjunction with the sales force to present web-based solution tools to new and existing customers. These tools offer both a direct and indirect cost recovery opportunity for customers to reduce their shipping costs for small package shipments. Presentations are given via WebEx and conference calls. Responsibilities for these presentations include scheduling, strategizing with Sales Managers for a customer-specific focus when presenting various reports, and being the subject expert for these web-based solutions.
After the sale of the web-based solution, responsibilities include training of customer’s employees
via email, WebEx and conference calls, inputting customer contract data into the reporting system and trouble-shooting for programming and calculating errors. Work with IT department to solve and correct. Analyze customer shipping transactions for carrier billing accuracy and communicate with Sales Manager of any discrepancies or reoccurring billing errors to present to carrier and customer.
Regional Manager (Project Mgmt. and Operations) Jan – Oct
SBM Site Services
Responsible for select large high-tech customer sites in OR and SW WA. This included mentoring management team to be proactive and maintain customer service levels that were consistent amongst the sites. Responsible for overall budget and forecasts for all sites including the Regional office (a total of employees).
Prepare and present high-level presentations to decision makers at customer locations.
Experience managing all core functions within a business.
- Utilizing communication and leadership skills, lead management and front line team to
increase the customer satisfaction score an average of %.
- Worked with management team to increase sales $, in six months.
Project Manager (Business Development Dept.) Dec – Jan
UPS Sales/Operations Supervisor
Senior Account Executive
Account Executive
Formulated gross profit, sales and budget figures for specified territory. Evaluated different pricing structures and profitability models to effectively structure customer sales profitability, monitor volume-pricing agreements and identified potential and inactive accounts.
High level of organizational and detail-oriented skills resulted in ability to handle multiple Corporate, Regional and District-level initiatives. This involved strategizing with the Sales Managers and working with the sales force to effectively achieve the various goals.
Prepared and presented high-level presentations to decision-makers at customer locations, as well as upper management within company division.
Oversaw Oregon division’s annual Super Saturday initiative. This entailed working with upper management and operations staff to implement customer pickups for a designated Saturday in December. Responsibilities included implementing processes and procedures for attaining the volume for that date, as well as the reporting tools for a weekly/daily reporting function during this initiative.
- Identified client dissatisfaction in % of account base. Instituted and managed aggressive one-on-one service campaigns and quarterly review meetings and gained confidence of % of said clients within less than a year.
- Developed and managed a Customer Welcome Program for new customers. This included strategizing and problem-solving to meet the customer’s needs and requests, on-site customer visits, and regular follow-up with the customer via phone and email. The customer’s successful transition included communicating with other departments and personnel, and preparation of weekly status reports for both internal and external customers.
- Lead a department in a teambuilding endeavor to develop and create a department-specific project that was not only successful, but encouraged by other departments across the country.
Jan - Dec
Project Account Executive – Babcock & Jenkins, Beaverton, OR
Sales/Operations Asst. – NIKE, Beaverton, OR (temporary position)
Account Executive – Gates McDonald, Beaverton, OR
Sales Manager – Delicor Inc., Portland, OR
Field Account Manager – VSA (Division of Multifoods, Inc.), Portland, OR
EDUCATION
Business Management classes at Linfield University
AA Degree in Business, Portland Community College
Dale Carnegie Sales Course
Customer-focused Selling
Service Quality Seminars
Negotiation and Sales Management
SPIN Selling
Various other customer-related training sessions
