Customer Support Specialist Resume
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Resume:
Tawanda McCoy
Objective To obtain a challenging position and a career in which my diverse experience and training will be fully utilized with opportunity for continued growth with an organization.
Experience to present Avaya Inc Norcross, GA
Customer Support Specialist, Trainer, Team Leader
&#; Served as a Team Leader of + associates in the absence of the manager
&#; Examined customer accounts and coordinated efforts of + associates with customer inquires including monitoring adherence to schedule and call handling times of the associates
&#; Answering + incoming calls in relations to billing, payments and orders
&#; Managed collections process of enterprise and small business customer accounts
&#; Responsible for analyzing customer’s telecommunication requirements for new sales
&#; Responsible for reporting and analyzing potential revenue for maintenance on customer systems
&#; Responsible for collecting money that is over days on dedicated accounts. Collection Rate Turnaround %
&#; Responsible for creating manual in supplemental training classes
&#; Responsible for training over customer support specialists
Mar to Dec ASI Norcross, GA
Data Analyst
&#; Create databases in Access and Alpha .
&#; Create and perform data queries and analysis
&#; Compiles extracted data into user-friendly reports, tables and graphs
Summary of Qualificatons
&#; Over years of customer service support
&#; Knowledge and experience in collection process
&#; Knowledge and experience as a trainer and team leader
&#; Goal oriented & Result focused
&#; Solid communication, creative and problem-solving skills
&#; SAP R., HTML, JavaScript, Dreamweaver, Adobe Photoshop, MS Office , Window NT ., Window XP, Professional SP, Window Vista, Maestro(Citrix Platform), Voyager(Project MGT Tool)
Education Robert Morris College Carthage, IL
Computerized Business System Diploma
Midstate College Peoria, IL
Associate Degree in Computer Science
Professional Membership Georgia Real Estate Agent
President, Clayton County Challenger (Special Needs Children Program)
Volunteer, Rockdale Recreation for Special Needs Children
