Administrative Assistant Resume
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Resume:
JAMIE MURPHY
South Xenia Circle
Centennial, Colorado
SUMMARY
A highly motivated, organized and detail oriented administrative professional with the ability to initiate action plans, solve problems and implement solutions. Self-starter, independent, take-charge individual with a positive attitude. Detail oriented, able to prioritize and multi-task, complete tasks efficiently, accurately, on schedule and without supervision. Professional expertise includes:
• Travel Planning, Meeting and Event Coordination
• Expense Report Management using Ellipse and MAS systems
• MS Outlook, Word, Excel, PowerPoint, Access and Visio
• Interpersonal Skills and Office Etiquette
• Customer Service, Telephone and Office Equipment
• Project, Process and Organizational Management
PROFESSIONAL EXPERIENCE
STIVERS STAFFING SERVICES, Aurora, Colorado / - present
Administrative Assistant (Contract Assignment), Marketing, Rio Tinto Minerals
Provide administrative support for Directors, Managers and Analytical staff for the marketing team that was responsible for the worldwide sales, forecasting and distribution of company products.
• Managed staff schedules, in-house and offsite meetings, conferences and training, departmental and companywide social functions.
• Created departmental newsletters, PowerPoint slideshows and other related communication documents for company wide distribution.
• Schedule detailed travel arrangements; at times across multiple countries and continents; complete expense reports using Travelport and Concur software
• Manage vendors including price and contract negotiation for local and worldwide locations.
CITIGROUP, INC., Centennial, Colorado
Associate Administrative Manager, Risk Management, North American Card Division ()
Provided administrative and technical support for the SVP’s and VP’s of the credit and risk team that managed Citigroup’s Business and Professional credit card portfolios.
• Prepared internal communications including MIS, reports, presentations, proposals and monthly letters using Microsoft Word, Excel and PowerPoint. Volunteered to create and develop the departmental monthly letter, first in MS Word and later to MS PowerPoint.
• Assisted with managing business risk and IT projects that included attending meetings, writing minutes, developing timelines and implementation plans.
• Organized and scheduled meetings, conference calls, travel arrangements and expense reports.
• Successfully managed Habitat for Humanity community events and Denver Museum of Nature and Science and Dave and Buster’s business wide social functions.
• Managed vendor relations with the three credit bureau companies ensuring that services and performance standards were met. Assisted management with the credit bureau data audits by researching incorrectly reported data and implementing changes to correct future issues.
Supervisor, Authorization Operations, North American Card Division ()
Performed supervisory functions in a /-call center group of Citigroup’s Authorization center that supported their Business and Professional card products. This included assisting managers with the hiring, supervision, training, scheduling, monitoring, work flow and other administrative functions for the staff and managers.
• Developed and created operational process and procedure manuals creating greater consistency in departmental operations.
• Assisted with the designed and delivery of credit and customer service training classes for staff.
Assistant Supervisor, New Business Operations, Consumer Card Division ()
Provided support for the Manager and Supervisors for a department that was responsible for processing consumer credit card applications for Citigroup’s professional card products for the U.S. and Canada.
• Managed the process flow of applications from mail processing, data entry, and credit review, evaluation to a final decision.
• Assisted with the supervision of staff that included hiring, training, scheduling and performance review of staff.
• During volume spikes, filled in as needed with clerical and administrative functions doing data entry, credit review, and answering inbound phone calls.
Administrative Assistant, Underwriting Operations, Commercial Card Division ()
Supported three Credit Managers and fifteen Credit Officers in credit and customer service related activities in credit underwriting and account management.
• Assisted with the creation and development of process and procedural manuals, issued policy bulletins and typed memos and other office correspondence.
• Provided administrative support for the managers that included management of timesheets, calendars, schedules, meetings, invoices and other office correspondence.
• Managed the inbound departmental phone lines for all managers and staff; screened calls, took messages and directed callers in a timely and efficient manner.
Customer Service Representative, Customer Service Operations, Commercial Card Division ()
Provided customer service administration to Citigroup’s Business and Professional Corporate accounts.
• Answered inbound phone calls regarding products, account set-up and services.
• Resolved service issues including billing, statements, and account reconciliation.
• Supported the sales staff as part of a collaborative client relation’s team.
DUN & BRADSTREET, INC., Aurora, Colorado
Division Secretary, Rocky Mountain Regional Operations
Provided complete secretarial support for district and divisional managers and analytical staff.
• Typed memos, reports, timesheets, filing and general data entry.
• Answered and screened phone calls and assisted as a back up to receptionist.
• Handled travel reservations, expense reports, and meeting coordination.
EDUCATION
BS, Kansas State University, Manhattan, Kansas
AWARDS
Citigroup’s Community Service Award,
Perfect Attendance, –
Star Player Award, , &
PROFESSIONAL DEVELOPMENT
Citigroup Training Classes
Team Management, Diversity Training, Microsoft Office Products, People Management,
Communication Skills, Compliance, Legal and Regulatory Laws.
PROFESSIONAL AFFILIATIONS
• International Association of Administrative Professionals
• American Society of Administrative Professionals
• Managed Habitat for Humanity Work Days, Citigroup
• Co-Chair for MS- Bike Ride and Brothers Redevelopment, Inc., Citigroup
• Committee Member responsible for website and calendar management, Habitat for Humanity Church Coalition
