Scheduling Coordinator Resume
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Resume:
EMPLOYMENT
February – Hillmont GI PC, Flourtown, Pennsylvania
November Procedure Coordinator
• Achieved production goals
• Increased patient flow
• Explained GI procedures
• Cleared medical considerations
• Computer use: ASW, ACT, Lotus, Excel, PowerPoint, Microsoft Word, and Allscripts & Medical Manager
January, – Giorgio Di Ginelli, DDS, Milan, Italy
January, Consultant
• Managed staff of employees with cultural differences and work ethics
• Responsible for translating Italian/English to clientele including all customer service related situations
• Executed a program to modernize office
• Assisted in hiring process by interviewing and selecting qualified candidates.
• Tracked performance against customer service, production and quality standards
• Implemented and facilitated innovations that promoted continuous improvement, resulting in improved service quality and/or reduced operating expenses
February – Bright Now Dental, Bensalem, Pennsylvania December, Regional Administrator
• Overall operations and managed a region with multi-specialty dental offices, oversaw over employees, managed managers, achieved production, collections, EBITDA goals, and managed P&L’s with over $M
• Implemented and facilitated innovations that promoted continuous improvement, resulting in improved service quality and/or reduced operating expenses, including establishing policies and SOP’s
• Extensive contract negotiations
• Facilitated recruitment on all professional levels, maintained credentials, and initiated training programs
• Developed customer service and orthodontic departments adding immediate financial impact to revenues
• Tracked performance against customer service, production and quality standards
• Developed and implemented marketing plans and long range planning
• Improved profitability
EDUCATION
Baker College for Graduate Studies Online
Graduated July with Associates in Business Administration Discipline Management . GPA. Dean's List
Shoreline CC
Dental Hygiene prerequisites
Harcum CC
X-Ray Certification
