Technical support Resume
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Resume:
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EMPLOYMENT HISTORY
Apex Systems / Bay care, Clearwater, FL
IS Service Desk – Software Support / to /
• Responsible for cleaning up users’ accounts within Active Directory as part of the Beacon/Imprivata project.
• One on one training with physicians and nurses on Imprivata at St. Anthony’s Hospital
• Provided password reset and providing in-depth knowledge of the Beacon/Imprivata Project.
• Provide great customer service skills with physicians and nurses.
Tolt Service Groups, Tampa, FL
Regional Field Technician /-/
• Troubleshooting of technology problems in a live retail or office environment.
• Completed maintenance, repairs, and recovery of all supported hardware.
• Assisted in training in the warehouse on equipment, and in the stores
• Direct a team of in deployment that installed new registers and VeriFone pin pads,
• Logged all calls and maintained all tickets, until job was completed
• Troubleshooting, repair and maintenance of a multiple office LAN and WAN network including responsibility of a Meridian phone system
• Setup and configuration of Windows Servers
• Organize and provide support for over Hannaford (Sweetbay Supermarket) stores and Albertsons and GFS
Bright House Networks St, Petersburg, FL
Technical Support /-/
• Troubleshoot, maintain, service, and resolve problems through the Bridger amplifier.
• Support and maintain high speed data/voice network and interfaces.
• Interface with NOC and head-end to resolve Customer issues.
• Assist and supported RF services, installation and contract personnel, providing great customer service.
• Supported RDC and network operations with Roadrunner and High sped Online related issues.
• Logged all calls using clarify, maintaining ownership and accountability of a call.
SouthernDataCom, Largo, FL
Application Support Technician /-/
• Received and logged calls in SDC trouble ticketing system.
• Analyzed customer problems and assisting in the resolution of the problem.
• Escalation of problem tickets to the proper tier for resolution.
• Developed and demonstrated an understanding of customers need.
• Resolved issues for tier and tier , using remote access
• Use Active directory, to verify access and setup accounts. Configuration of Cisco and Microsoft VPN’s
• Administration of multiple Windows servers in an Active Directory domain
Verizon Wireless, St. Petersburg, FL
Store Greeter /-/
• Greeted customers as they entered wireless store.
• Assisted customers with answering questions about cell phones,
• Assisted with questions about accessories, paying bill with automated machine.
Eckerd Corporation, Largo FL
Technical Support /-/
• Provided problem and determination analysis and diagnostic support
• Troubleshot issues with point of sale registers, IBM and NCR servers, routers and modems
• Used active Directory to reset passwords in house and in stores.
Bank of America, St. Petersburg, Florida
Business Analyst I /-/
• Responsible for tracking all troubleshooting calls.
• Installed computer equipment, and software.
• Provided Root Cause Analysis of software issues. Escalated issues to nd Level when necessary.
• Became go to person for issues relating to system operations and various hardware and software problems.
• Upgraded software to end user PCs. Used active directory to set-up new hires, change passwords for system lock outs, for security administrator.
• Main contact for all vendors, for Bank. E.g.(locksmith, Avaya, Nextel, Plantronics,)
• Administration of multiple Windows servers in an Active Directory domain
EDUCATION
• Business – AIU/Online (have not completed)
SKILLS
• Windows, XP/Vista, , OS
• TCP/IP
• VoIP,
• Cisco Routers
• Exchange Server
• Windows Server /
• Active Directory
• SharePoint Portal Server
• MS Office
• Dell/ Gateway/Compaq/ Desktop and Notebooks
• Negotiating complex computer contracts
• Network and user security operations
• Reference available upon request
