Retail Support Representative Resume
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Resume:
JUDY CLANTON
Garland Ct • Westminster, Colorado • •
QUALIFICATIONS
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Expertise in resolving escalated customer service issues.
• Secured numerous company achievement awards for delivery of exceptional customer service.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
PROFESSIONAL EXPERIENCE
Fujifilm to Present
Retail Support Representative ( to Present)
• Developed strong relationships with established accounts while acquiring new accounts. Did monthly service calls to one hundred retail stores.
• To provide training to retail stores on photographic equipment and services.
• Understanding customer’s needs and guaranteeing delivery of company’s commitment.
• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
• Confer with customers in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sale of new or additional services or products.
• Resolve customer complaints regarding sales and service.
• Monitor competitors\' products, prices, and sales.
Illinois Veterinary Lab
Supervisor Courier System
• Supervise ten workers in a deadline driven courier system.
• Acquire new accounts and built courier route to them.
• Developed strong relationship with workers to maintain team.
• United States Air Force
Still Photographic Specialist
• Performed all aspects of photography including, but not limited to portrait, aerial, darkroom procedures and award ceremonies.
• Provided hours service on call monthly.
• Processed film in timely manner to return to customer.
EDUCATION AND TRAINING
Certificate of Completion Lowry Air Force Base
Color Photographic School
High School Diploma Arvada High School
• References provided upon request
