Executive Administrator Resume
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Resume:
Nicole D. Berry
Rhawn Street
(Home)
Objective
A high-level administrative professional with an associate’s degree in business administration, management. Certified in office technology and a unique perspective on the latest administrative techniques; Seek to provide top-quality administrative support to ensure a competitive advantage in the global marketplace; Offers excellent communication skills, computer proficiency, and an understanding of organizational strategies to help meet corporate objectives.
Skills
ACT Data Base, Baseline, Excel, First Call, ILX Systems, Internet Explorer, Lotus Notes, GroupWise, Microsoft Binder, Microsoft Outlook, Microsoft Schedule, Microsoft Word, Microsoft Office, NCS Systems, PowerPoint, Windows //, Microsoft XP, Microsoft Vista, Quick Books.
Experience
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Centocor Inc, GBSC, Centocor R&D Document Management
Horsham, PA
Records Management (RM) Analyst
Support the RM Site Leads with development and maintenance activities related to the company RRSs.
Assist the RM Site Leads with gathering requirements for new/revised RRSs. Process RRS approval
and RRS change requests forms.
Iron Mountain (IM)
Serve as central point of contact for all company IM accounts.
Liaison with the IM accounts manager. Review monthly IM invoices and remediate billing issues.
Manage security for IM accounts. Facilitate training for IM authorized users on process for sending records offsite, retrieving records from offsite storage, ordering supplies, etc. Assist all business areas with questions regarding storing records offsite. Process customer requests for sending records offsite, retrieving records from offsite storage, ordering supplies, etc.
Administrative
Support the RM Site Leads with the following: Monitoring Orphaned Files Compliance, Department Records Management Assessment (DRMA), Records Cleanout, and Record Scheduling of Team Meetings
Assist the RM Site Leads with maintaining the RM eRoom, the RM Community on CentNET and the “Records Management Helpdesk” email box.
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Hewlett-Packard/Comcast
Philadelphia, PA
Administrative Service/Facility Services
Provided administrative support for the Delivery Manager Regional Director, and his other direct reports. Also provided supported of team of fifty project managers’ and consultants. Coordinate meetings and agendas; Formatting presentations, proposals and documentations. Interacted with corporate travel coordinators, to prepare, booked and arranged of travel in the states and internationally. Process expense reports. Organize and maintain on boarding files. Share Points site files including correspondence, proposals, and contracts. Received and reviewed and distributed incoming mail, faxes etc. based on the content and the urgency of action. Draft correspondence for review and signature of the Directors, Project Managers; track critical deadlines and priorities, and advise DM of status; exercised sound judgment. Took the initiative, and use discretion and tact to make administrative decisions for the team performed other related duties as assigned.
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Comcast Cable Communication, Inc.
Philadelphia, PA
Customer Service Representative
Provided customers with support to their services, also troubleshoot with technical support.
Install rate codes and explanation of their bill.
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DRS/MSSC-C Systems
Wyndmoor, PA
Executive Assistant
Provided administrative support for the commercial side of the business of MSSC, the General Manager, and his other direct report. Coordinate meetings and agendas; Formatting presentations, proposals and documentations. Interacted with corporate travel coordinators, to prepare, booked and arranged of travel in the states and internationally. Process expense reports change foreign currency to US dollars. Organize and maintain MSSC files including correspondence, proposals, etc. Received and reviewed and distributed incoming mail, faxes etc. based on the content and the urgency of action. Draft correspondence for review and signature of the General Manager; track critical MSSC deadlines and priorities, and advise GM of status; exercised sound judgment. Took initiative, and use discretion and tact. Performed other related duties as assigned.
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Prudential Financial, /Uplift, Inc. (Temporary) Philadelphia, PA
Customer Service Representative
Annuity Operations - Remediation Call Center
Responsible for the day-to-day application of organizational policies and procedures.
Effectively handle concerns, problems and or objections the client may have relating to the remediation process. Changed annuity dates, address, forwarding information to other units within Prudential Financial using the VPAS, CFE, and AS System.
/ – /
RCG Information Technology/ Global Solution
Office Manager
Bala Cynwyd, PA
Served as the office manager for third largest IT consulting firm in the Philadelphia area, Provided daily office support for the regional administrator, the Senior Vice President, account executives, recruiting manager, and recruiters ( employees in total) while simultaneously managing multiple clerical, administrative tasks.
Able to managed and prioritize concurrent projects time while delegating responsibilities and managing other team members. Single handedly arranged recruiting interviews filling, changes systems data and tapes daily. Administrative support to four recruiters and account executives. Provide filings, mail distributions. Assistant to the regional administrator. (Phone assistance, email, and scheduling, managing calendar).
Responsible for vendor negotiation, ordering supplies, promotional items, business cards, stationary. Office services (maintenance of copier, faxes, coffee machines, vending, etc.) Monitoring and distributing parking permits, keys, access. Formatted resumes in high volume into our formatting systems. Created new hire package preparation. Perform criminal background investigations for new hires.
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The Hobart West Group, Plymouth Meeting, PA
Executive Administrator
Served as an executive administrator for one of the leading staffing agencies. Provided daily administrative support to the new clients accounts. Provided long-term temporary administration for the VP and all managerial directors and all department heads. Greeted clients and coordinated regional meetings for the sales force, clients, and also new accounts. Catered lunches and other office functions. Other duties include:
Provided filings mail distributions and phone coverage. Correlated district manager’s calendars, itineraries for consultants, clients. Provided comprehensive administrator and secretarial support to the managers and office staff.
Distributed monthly reports. Prepared time sheets and expense reports. Research and gather information on consultant's issues. Cross-train with other administrative staff/back-up (assist in phone coverage, orientations) Assist /conduct new hire orientation; assist new consultants with company benefits questions.
Instrumental in the coordination of construction and security services when sub– leasing out some office space. Coordinate Travel arrangements. Responsible for greeting contractors and potential employees. Managed a ten-line phone and expedited calls.
Provided administrative support for Manager, VP, CFO and supervisors. Sort and distribute mail, File invoices that are paid. Order Lunch for all management daily. Research and gather information on IPO and blue chip stocks, and mutual funds new articles.
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Novell, Inc., East Norristown, PA
Office Manager
Served as an office manager for second largest software firm in the country. Provided daily office support for the Senior Vice President, account executives, recruiting manager, and consultants. ( employees in total) while simultaneously managing multiple clerical and administrative tasks. Able to manage and prioritize concurrent projects time while delegating responsibilities and managing other team members when necessary single handedly arrangement open house, Served as a liaison to both the security and information services departments. Heavily involved in the implementation of several projects for the security and departments from the coordination to the software/hardware installation other duties include:
Prepared time sheets and expense reports. Handled travel arrangements. Correlated district manager’s calendars, sales consultants, engineers and their itineraries. Provided filings mail distributions and phone coverage, Participated in monthly training sessions and staff meetings. Provided comprehensive administrative support in maintaining client’s profiles. Personal files containing confidential information. Served as a liaison to both the security and information services departments.
Responsible for implementation of new software programs. Assisted /Conducted new hire orientation also served as a backup trainer, lead training sessions. Researched and solved payroll, vendor's discrepancies. Researched and gathered information on consultant's issues. Maintained and developed databases for the department. Liaison with vendors, consultants, and also district managers.
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First Union, Philadelphia, PA
Portfolio Assistant III
Served as a portfolio assistant III for one of largest bank in the Philadelphia area provided daily office support for the Senior VP and the trust managers and his portfolio advisors.
Able to manage and prioritize concurrent projects time while delegating responsibilities and managing other team members when necessary single handedly arrangement meetings lunches, Served as a liaison to both the other portfolio managers and trust departments. Other duties include:
Prepared time sheets and expense reports. Handled travel arrangements. Able to manage and prioritize concurrent projects time while delegating responsibilities and managing other sales assistants when necessary; Single handedly managed brokers, administrators, clerks, and Provided comprehensive administrative and secretarial support for the Senior VP& Senior Portfolio Mangers, consultants under his direct leadership. Correlated regional manager’s calendars and itineraries for investment consultants. Interfaced with private bankers CEOs, loan officers, and other high level executive throughout the company.
Led group-training sessions, Implemented a process that followed the guideline for compliance issues. Open new accounts for financial consultant, registered stock certificates. Processed large amount of monies from checking to savings accounts and also to portfolio accounts.
Compliance issues and related operations. Entry of securities trade orders. Liaison to personal trust operations staff, tracked & troubleshot processing error discrepancies in trades, tracked annual reviews for various trusts accounts. Provided filing, mail distributions. Responsible for coding and sorting various pieces of documentation & updating the appropriate trust accounts. Researched all settlement troubles.
Responsible for entering trades into NCS trust systems and making sure the all trades. Executed corrections and changes to account before settlement date. Mass mailing on new stocks, IPO and mutual funds. Heavy report generation using banking systems and various reports (weekly, monthly, etc.) Monthly report generation of accounts status reports for balances. Created presentation from raw data to client's specification.
Education
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Thompson Institute, Philadelphia, PA
Certification
Medical Office Management
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Pierce College, Philadelphia, PA
Certification
Business Administration & Office Technology
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CCP of Philadelphia, Philadelphia, PA
Associate Degree in Business ABA
