CUSTOMER SERVICE Resume
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Resume:
Leann Ferreira
Mellus St., Martinez, CA / /
Receptionist
Qualifications
• Over years experience creating customer service excellence.
• Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis.
• Proven record of success in handling increasing levels of responsibility.
• Confident and decisive under stressful conditions.
Technical Skills: MS Word, QuickBooks, Fax & Copy Machines, Internet, E-Mail
Professional Experience
Office Manager/Customer Svc. Boneyard Furniture, Walnut Creek, CA -
Customer Service/Assistant E.D.I., Union City, CA -
Communication & Customer Relations
• At Boneyard, served customers in office equipment/furniture establishment; assisted account representatives from major hospitals including Kaiser and Alta Bates Summit.
• At E.D.I., part of a thirty-person sales team; averaged $,-$, in weekly sales.
• Built productive relationships; developed expertise in the product line; responded promptly to clients’ questions/requests.
• Maintained acceptable profit margins without alienating customers, through superior customer service; take pride in getting problems handled correctly the first time.
• Consistently met and/or exceeded supervisor expectations and furniture sales.
Organizing/Administration
• At Boneyard, handled customer inquiries, complaints, billing questions and payment extension/service requests.
• Maintained office systems for AR/AP, file organization and time-sensitive projects.
• At E.D.I., trained new receptionists/customer service representatives; functioned as ongoing lead trainer; assured consistent quality of service and professional environment.
• Successfully handled busy phones daily; serviced customers while meeting shipping and delivery deadlines.
• Provided critical management support; prioritized incoming communications from customers, factory and headquarters.
• Processed payroll: calculated hours, taxes and deductions and prepared special checks.
Day Care Owner Leann Ferreira’s Day Care, Concord, CA -
• Supervised/taught children ages infant- in family-owned Licensed Day Care Center.
• Provided children with opportunities to learn through “play” experiences.
• Directed/introduced art, music, language, communication and other creative experiments.
• Provided nutritious meals/snacks; maintained/monitored safety and well-being of children.
Education & Training
High School Diploma Clayton Valley High School, Concord, CA
