Sales Resume
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Resume:
J. Michele Grimes
Deer Run Lane Lexington NC Cell: Home:
Objective To obtain a position of responsibility with a company that would benefit from my superior customer service and leadership skills.
Experience Branch Manager
January -May Resolve Staffing Greensboro NC
&#; Cold Calls to area companies (in person and phone)
&#; Recruited qualified applicants through CareerBuilder and ESC job fairs
&#; Performed skills, background, criminal, and onsite drug testing (oral)
&#; Continuous education of local and federal human resource laws
&#; Conducted interviews, initial paperwork I and tax forms as dictated by Federal guidelines
&#; Payroll
Sales/Marketing
October -December Worth Transportation, Lexington NC
&#; Contracted month position
&#; Cold calls from D&B lists
&#; Devised marketing plan with company president for October Furniture Market.
&#; Liaison between furniture reps and president of Worth Transportation
Account Rep/RA Specialist
May -October Mirador Group, High Point NC
&#; Key Account Rep for major house accounts such as Sak’s, Macy’s, and Home Goods, as well as total account management for designated territories. ( included invoicing, order entry, and Pod’s)
&#; Cold Calls
&#; Devised RA policies, and approved all RA’s, discounts, salvages, for entire customer service department.
&#; Worked closely with VP of Sales to devise incentive program and became responsible for training CSR team in methods of up-selling, cold calling, and problem solving. The goal was to become one of the most superior Key customer service departments in the industry.
CRU (Crisis Referral Unit) Secretary
July -May Davidson County Mental Health Dept Lexington NC
&#; Answered crisis line, and followed procedures accordingly
&#; Completed initial intakes
&#; Scheduled all doctor and therapist appointments
&#; Handled all medication refill requests
&#; Completed required state reports by utilizing Microsoft Excel
&#; Attended confidentiality seminars
Customer Service Rep/ Inside Sales
July -July Mayflower Glass Ltd. Lexington NC
&#; Answered all incoming calls
&#; Tracked status of containers
&#; Entered all show orders
&#; Inventory, Invoices, and all other tasks assigned by office manager
Education DCCC , Lexington NC
&#; Business Administration
GTCC, Jamestown NC
&#; Criminal Justice
Interests Reading, Swimming, Tennis
References References are available on request.
