Spa Manager Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
TAMARA S. SULLIVAN
Bermuda Dunes Drive, Bermuda Dunes, CA
OBJECTIVE: To obtain a sales position within a progressive skincare line that will allow me to utilize my focus on excellence in customer service and develop sustaining client relationships which will maximize revenue potential with each account.
WORK EXPERIENCE
Younger by Tonight IC Esthetician
Palm Desert, CA / – Present
&#; Design website and menu of services
&#; Attend networking functions to market business
&#; Provide a variety of esthetic services including Microdermabrasion, Turbolift, Dermalift, Kinelift, Galvanic, acid peels and facials
Hideaway GC IC Esthetician
La Quint, CA / – Present
&#; Provide esthetic services to members and guests
&#; Assist with club functions throughout the season
Estrella Spa at Viceroy Palm Springs Spa Supervisor/Esthetician
Palm Springs, CA / – /
&#; Lead, motivated, and trained staff members
&#; Responsible for interviewing and hiring spa staff
&#; Managed department P&L and reported revenue forecasting to controller
&#; Maximized spa revenue through diligent seasonal scheduling
&#; Bought and merchandised retail products
&#; Organized and conducted monthly staff meetings
&#; Developed protocols for spa operations and treatments
&#; Assisted with community functions in marketing and PR for hotel and spa
&#; Increased customer satisfaction scores by % on average by training spa team on proper way to provide great customer experience
&#; Consistently monitored our costs and reduced spending by % by finding better
alternatives
&#; Attended and provided input in weekly strategic planning meetings
Antoine Du Chez Spa & Salon Client Services Representative
Denver, CO / – /
&#; Greeted and managed guests’ experience from entrance to exit of spa
&#; Implemented excellent customer service to ensure client satisfaction
&#; Scheduled client appointments and spa packages with a focus on upselling additional services to meet their needs
&#; Served as a role model to salon and spa staff in maintaining company standards
&#; Effectively resolved customer complaints
Seaman, Giometti & Murphy, P.C. Legal Assistant
Denver, CO / – /
&#; Assisted three attorneys in construction defect and insurance defense work
&#; Maintained and updated schedule of case work from beginning to end
&#; Performed daily clerical tasks and case billing in a detail-oriented manner
&#; Summarized depositions and conducted legal research
&#; Learned importance of legal prudence in business
Inverness Hotel & Golf Club Office Manager/Assistant Buyer
Denver, CO / – /
&#; Managed multiple office functions and maintained organization including accounting and maintenance of golf memberships
&#; Planned and organized golf tournaments and other golf club functions
&#; Attended trade shows for buying of merchandise based on annual budget
&#; Merchandised gift and golf shop inventory
Nordstrom Department Manager
Denver, CO / – /
&#; Responsible for staffing, training and evaluating department employees
&#; Exceeded budgeted sales goals by % resulting in over $ million of annual department revenue
&#; Conducted constant business evaluation in trading and balancing of merchandise
&#; Identified customer needs and designed presentations with the intent of creating a synergistic relationship
&#; Implemented various programs to increase employee morale resulting in decreased
turnover rate within department
Gradisar, Trechter, Ripperger, Roth Legal Assistant/Billing Clerk
& Croshal, P.C. / – /
Pueblo, CO
&#; Increased accounts receivable by encouraging communication between clients and firm
&#; Screened, consulted and conducted research with clients regarding their cases
&#; Gained experience in criminal and civil law, contracts, estates and dependency and neglect
&#; Developed an effective billing system for law firm
&#; Created employee handbook for billing position
EDUCATION
International School of Beauty License #Z
Palm Desert, CA April ,
Completed hours of Esthetic Studies along with advanced esthetic courses including acne management, microdermabrasion, Turbolift, Kinelift and Dermalift
University of Southern Colorado Business Management/Marketing
Pueblo, CO –
Completed Freeman Group Train the Trainer /
Completed Freeman Group Training in Behavioral Management /
Trained and experienced in the use of the following skincare lines:
Yonka, Phytomer, MD Skincare, Sonya Dakar, Sundari, Epicuren and Epionce
Featured in the following publications: Lucky Magazine, The Desert Sun, Oasis Beauty and Alaska Airlines Magazine
