District Manager Resume
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Resume:
Melanie Claire Stephens
Relocating mid December to Lampasas/Austin TX area
Phone:
Innovative, confident and highly productive professional with expertise in:
SENIOR MANAGEMENT &#; SALES DIVISIONS &#; TRAINING & DEVELOPMENT
years of proven experience in retail operations management – excel in building, training and managing large, multiple territories and teams. Possess an excellent ability to motivate others. Recognized for excelling at:
&#; Training, mentoring & teambuilding &#; Opening new & profitable retail divisions
&#; Directing & managing multi-locations &#; Creating Innovative product marketing strategies
&#; Managing relationships with major retailers &#; Improving customer service at core levels
&#; Building consensus and resolving conflict &#; Developing training methods that boost productivity
Selected Accomplishments
• Successful building teams and leading new division growth for multi-unit specialty retail Operations.
• Direct -State region with $M in annual sales managing over accounts including Wal-Mart and military installations
• Lead a low ranking West Coast Division to one of the top sales and revenue generators in the Nation in under a year.
• Multiple award winner for performance - recognized as “Regional Director Of The Year” and for “legendary performance” for four consecutive years.
• Successfully lead regions with top producing/award winning District Managers and sales teams.
• Awarded “Highest Annual Revenue Per Promotion” for seven consecutive years.
• Increased sales and revenue – often achieving double digit annual growth.
• Conceptualized and launched innovative mentorship program supporting District Managers in promoting to Regional Director Positions.
• Collaboratively developed and executed new sales model subsequently adopted by organization.
Professional Experience
Starbucks Coffee Company Seattle, WA -current
Licensed Store District Manager
• Lead to Kiosk Managers developing management skills and ability to understand, set and achieve financial goals.
• Serviced and coached accounts in Grocery, Retail, and hospitality venues.
• Created a sales plan to increase revenue through holiday season that was adopted throughout division resulting in sales goals being hit in a depressed economy.
• Coached and certified the first licensed store Coffee Master in Northern California and the second within the Starbucks community.
• Took a district from . star legendary service scores to . star where star is maximum score.
• Developed outstanding communications with venue managers getting buy in for innovative ideas that moved scores in service and increased revenue and comp sales.
• Stabilized a high turnover area maintaining tenure levels in kiosk management through team building and healthy competition.
PCA INTERNATIONAL Charlotte, NC
Divisional Vice President ( to Present)
• Lead Regional Directors, steering operations of a -state territory and developing and coaching all levels of management team.
• Service Wal-Marts and military accounts.
• Proactively facilitate a sales-driven labor model environment instrumental in optimizing host store relations and customer service performance.
Melanie Claire Roution Resume ~ Page Two
Regional Director ()
• Directed District Managers in a -state region representing Wal-Mart accounts.
• Presented all District Manager training for required photography certifications.
• Effectively developed a top performing team, positioning many for internal promotions to higher levels of managerial responsibilities.
• Awarded Regional Director of the Year - inducted into Eagle’s Club for legendary achievement.
District Manager ()
• Managed up to Wal-Mart and K-Mart locations per Kentucky, Indiana and Ohio districts, with responsibility for recruitment, hiring and training management and support teams for each studio.
• Actively assisted with company-wide conversion to digital technology studios.
Studio Manager ()
• Launched corporate career as K-Mart Studio Manager in charge of associate recruitment, training and scheduling; achieving and maintaining Top Ten Revenue Production ranking each year.
Education and Training
Bachelor of Business Management ~ University of Phoenix ~ Sacramento, CA
Currently Pursuing GPA: .
Additional areas of experience include: Public Speaking, Public Relations, Organizational Leadership, Development of HR initiatives
Certified Master Photographer
Certified Coffee Master
