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Professional History
Business Development Associate May – Present
Serenity Financial Group, LLC
Developed Employee Handbook, reviewed all employee files for compliance
Evaluated and Designed Branding consistent with Green Business Model
Developed Email Marketing Campaign targeting Re-finance market
Event Planning for Team & Relationship Building Events
Proposed New Business Model focusing on growth and expansion
Networked and Recruited new Partners
Conducted Research into new markets
Supported CEO and President in all administrative duties
Executive Administrative Assistant Mar – Nov
Bally Total Fitness thru ADVHR, Chicago, IL
Provided administrative support to AVP of Employee, Training & Development and Senior Director, Employee Training & Development
Maintained heavy calendar of appointments, conference calls, internal and external meetings, act as liaison to other departments, distribute mail
Coordinated travel arrangements for up to field Training Managers (airline, hotel, rental car) based on maintained travel profiles utilizing RESX and Travel Agent
Prepared both internal/external correspondence and minutes from meetings as well as monthly teleconference for department
Prepared Expense Reports and Invoices for department
Special Event planning both onsite and offsite while maintaining specific budget
Increased real-time reporting of Key Progress Indicators by % through cohesive integration of Training Manager’s Calendar, Intelex, Scantron Evaluations, and actual core curriculum delivered.
Created Key Progress Indicators Reports using Intelex database
System Administrator for Intelex and Scantron
Superior proficiency with Microsoft Office Word, Excel, Power Point, Outlook
Assistant to the Director of Marketing Nov – Feb
Guaranteed Rate, Chicago, IL
Primary administrative support to Director of Advertising & Marketing
Provided as needed administrative support to VP’s of Mortgage Lending
Coordinated off site Catering Events for VP’s of Mortgage Lending on a weekly basis
Managed calendar, schedule appointments, conference calls, and coordinated meetings both internal and external, and special events
Wrote correspondence, proofed and edited press releases, collateral marketing pieces, and other documents to ensure accuracy and consistency
Designed and administered billing system utilizing Excel to ensure the accuracy of marketing/advertising dollars spent on the + VP’s of Mortgage Lending and providing reports/analysis of spending on a monthly basis
Strategize with new VP’s of Mortgage Lending for optimal implementation of our marketing program to their database.
Negotiated with national vendors to ensure consistency and integrity of branded products available to both Wholesale Mortgage Account Executives & VP’s of Mortgage Lending
Maintained inventory of marketing related items
Various Assignments Sept – Sept
A- Tremendous Temporaries & Manpower, Louisville, KY
Reduced claims by more than $, in a -day period for coach manufacturer by ensuring replacement of warranted products were within contractual parameters
Designed and executed collection procedures and policies in accordance with FDCPA for apartment communities in several states
Coordinated with local employment agency personnel job fairs for largest manufacturer in the county with over potential applicants in attendance. Conducted and scheduled background screening, pre-employment testing, welding training, drug screening and physicals for potential applicants. Created database in compliance with EEOC for previous disqualified applicants for use at additional employment fairs
General Manager June – Aug
JPL Management, d/b/a Burger King Restaurants &
Wholly Owned Dairy Queen, Inc., Louisville, KY
P&L responsible managed all aspects of operation at multi-million dollar facility
Provided one-on-one counseling; encouraging teamwork through individual participation
Cross – trained staff to increase efficiency, employee overall value, and reduced payroll costs
Conducted new hire orientation. Diversity and sexual harassment training quarterly.
Innovative Community Outreach to improve quality and quantity of staff.
Education
Kaplan University Jan - Present
B.S. Psychology
Sullivan University, Ft Knox, KY Aug – July
Business & Human Resources