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Innovative and accomplished professional who has achieved exceptional results for Fortune companies. Expertise in marketing, project management and staff management. Pro-active,
ambitious, highly goal oriented with a strong sense of urgency, resourceful in overcoming
obstacles, flexible, easily adaptable to changing environments, motivated by the opportunity to learn and the potential for rapid career advancement.
Summary of Qualifications:
Project Management and Implementation
Staff Management Training & Development
Website and Storefront Design Development
Branding, Advertising and Public Relations
Marketing Research and Campaign Development
Event, Media & Strategic Planning
Effective Written and Oral Communication
Vendor Relations and Contract Negotiation
Education and Skills:
BSBA Marketing
Minor: Personality & Social Psychology, San Diego State University
Arbitron-Scarborough Certified (Market Segmentation Analysis):
CEMA (Internet Marketing) Certification:
Member of Alpha Gamma Sigma Scholastic Honor Society
Software Proficiencies:
MS Office Suite - Advanced; Outlook, Excel, Access, Word, Front Page, Power Point and Visio.
Adobe Suite - Moderate; In-Design, Illustrator, Flash, PhotoShop, Adobe Professional.
Additional Applications - Acrobat, PeopleSoft, LMS, MERS, SPSS, FTP.
Professional Experience:
Senderra/Avelo/Goldman Sachs April - September
Marketing Project Management Coordinator
Responsible for establishing and building entire department, developing procedures and managing
daily marketing efforts
Prepares, plans, tracks and analyzes quarterly budgets, overseeing a $K annual marketing
budget
Website design and management including daily maintenance of website content and creation of all
external documentation posted to www.senderra.com
Branding (creating, registering, trademarking and copyright protecting all logos and artwork)
Advertising and ROI Evaluation and Conversion Analysis
Graphic design and campaign development for indirect and direct marketing vehicles including creation of all external and internal sales literature and industry newsletters
Management of and contract negotiation with various vendors including advertising agencies, graphic designers, collateral vendors
Manage trade show program (strategy, coordination, scheduling, and budgetary needs)
Conduct competitive and S.W.O.T analysis research for strategic positioning
Other responsibilities included event coordination, internal and external communication, sales contest development and tracking, focus group formation to collect strategic insights, selection and purchase promotional merchandise, sales and staff training
Head of Broker Administration / – /
Developed procedures, built efficiencies and oversaw daily operations of department since conception
Responsibilities included customer relations, project management and implementation, online document and tutorial creation, internal and external communication, staff management, vendor management and training.
Accomplishments:
Redesigned Senderra’s Website to improve the storefront aesthetics including selection of
graphics, logos, images, landing pages, and textual content; collaborated with web design team for project implementation.
Launched Senderra’s First National Advertising campaign; creating advertisements, conducting ad placement and market competitive analysis and negotiating contracts with website vendors.
Total campaign launch was $ under budget.
Converted marketing email communication management system, saving the company an
estimated $,/yr while also increasing security factors, ensuring data integrity and CANSPAM compliance.
Headed the team for CAN-SPAM compliance regulation working with key personnel at Senderra, Avelo and Goldman Sachs. Implementation created a unique database to house these brokers and a new S.O.P. for all employees ensuring regulatory guidelines were met. Created a tracking system easily monitored and audited.
Member of the LOS Conversion Team, and numerous Project Efficiency Teams, which
streamlined the business process, re-evaluated S.O.P.s, ensured maximum efficiency, data
integrity and interdepartmental communication.
Headed Event Planning Teams for all holiday functions, receptions and company goal
achievement celebrations; consistently coming in -% under budget. Oversaw planning,
budget preparation, internal and external communication, vendor negotiations, event setup and break down, purchased promotional items for gift bags, set travel arrangements and created formal itineraries. Applied results from each event to improve future events/meetings.
Temporary Assignments
Responsibilities included but not limited to:
Management: Supervision of various Departments, staff and departmental management, Recruitment
Marketing: Market research and data analysis, preparation of promotional materials, advertising and public relations, preparation of bids
Training: Manual creation, organized and setup sessions, new hire training for management and
associates; including travel to affiliate hotels during the Property Management System transition
Production: Designed and produced executive presentations including board meeting preparation
Reporting: Retention reporting, Daily reporting
Database Maintenance: Maintain customer database, service recovery and retention
Client and Customer Communication: including with HUD and affiliate lending banks
Event Planning and Preparation: Including volunteer work for the “Pennies for Patients” and “Man and Woman of the Year” events with the Leukemia & Lymphoma Society
Administration: Distribution of daily reports, data entry, filing, organization, and reception
Wachovia/First Place, Charlotte, NC Executive Administration Temporary Assignment
Residence Inn, Charlotte, NC Guest Service Manager / P.M.S. System Migration Facilitator
BSN JOBST, Charlotte, NC Executive Admin Assistant for Marketing, Sales & Customer Service
San Diego County Water Authority, San Diego, CA Admin Assistant for Marketing & Administrative Dept
Vertice / Wachovia Mortgage Corp, San Diego, CA Marketing & Administrative Assistant
Volunteer Work - Current
Leukemia & Lymphoma Society - Marketing & Special Events
Samaritan’s Purse – Company Liaison & Coordinator for Operation Christmas Child Processing Center
Salvation Army - Company Liaison & Coordinator for Angel Tree Toy Drive Coordination
American Cancer Society – Company Liaison & Coordinator for Breast Cancer Walk Coordination
The Barnabas Center – Consultant for Website Development and Storefront Options