Technical Program Manager Resume
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Resume:
Sheila A. Canter e-mail:
http://www.linkedin.com/in/sheilacanter
Summary of Qualifications
• An accomplished professional with success at managing large and concurrent projects to achieve key milestones and deadlines. Organize time-sensitive, confidential tasks with attention to detail.
• Exceptional communication and interpersonal skills. Lead cross-functional and multi-location teams in high-paced environments.
• Broad technical knowledge combined with outstanding leadership ability in both strategic and tactical areas.
• Software, Hardware & Languages: LiveLink, Dreamweaver, Oracle, MS Office Suite, Lotus Notes, Lotus Notes Domino, NetMeeting, WebEx, SAP, LinkedIn, Eudora, Claris CAD, AutoCAD, CADAM, EE Designer, AuthorWare, SuperPaint, Illustrator, Resumix, MS Project, Windows ME, WordPerfect, FrameMaker, PageMaker, Visio, HomePage, AceWare, PhotoShop, TeamSite, FAQT, BRIO, Windows Vista, MS Outlook, FrontPage, MS Access, Acrobat, PC / Apple platforms, HTML, Visual Basic
Education
• MA, Education, Instructional Design Technology, San Jose State University, San Jose, CA
• BS, Industrial Design, Department of Industrial Technology, Minor in Business Management, San Jose State University, San Jose, CA
• In-Process: PMP Certification / Program Management courses through UCSC Extension
Accomplishments
• Launched new ECM (Electronic Commerce Management) Program with an initial enrollment goal of seats, exceeded goal and completed the semester with seats.
• Received Q Team Excellence Award for leading the Spares Quality Team.
• Received Q Employee of the Quarter Award for various project completions.
• Transition an entire division to the ISO : standard, which includes training, revising documentation, creating new documentation and redesigning the dB.
• Worked with Global IT group to pre-test and release Lotus Notes dBs and other ERP application changes to align with various business processes and corporate Finance changes (SOX)
• Developed the course materials for Desktop Publishing, Database-Driven Web Sites, and Business Management courses for various colleges. Also, taught the classes over the course of the college quarter.
• Managed the revision of an existing Safety Intranet Web site that had over , links and had been ignored for over a year. Coordinated with a programming team to make all updates and changes to reduce the number of links to less than , and still make the necessary updates and improvements requested by upper management.
• Designed two Management dBs for an OEM company for Zero-Defects Installations including development of the end-user instruction manuals.
• Designed and maintained the Engineering Change Order (ECO) process for a workstation manufacturer, based on , production CAD drawings.
• Beta Sigma Phi Scholarship Award for . GPA
• ISO Internal Auditing Certification, February , Applied Materials, AGU
• D – Train the Trainer, August , Applied Materials, AGU
• SSQA Methodology Workshop, August , Applied Materials, AGU
• Lotus Notes Application Development I & II, December , Applied Materials, AGU
Affiliations
Member of Alumni Association at San Jose State University
Member of PMI of Silicon Valley
Member of LinkedIn and Link SV
Sheila A. Canter e-mail:
Professional Experience
Programs Manager – Applied Materials/ATR – Quality / Safety Metrics & Systems, Applied Materials (AMNA), Santa Clara, CA – to
• Directed management project initiatives, monitored group matrices, and supervised focal responsibilities by using a QMO (Quality Management Office) focal group where the employees were dedicated to Quality at least % of the time.
• Planned, developed and maintained the documentation in accordance to corporate standards for the ISO Certification QMS dB in Lotus Notes. This included working with several globally distributed middle- and upper-level managers to gather information to write and edit ISO –specific processes and instruction. Conducted technical reviews and coordinated SME reviews to address NCNs received during the surveillance audits. Also developed the same for the EH&S group and process change management throughout division.
• Managed the development and facilitation of the division’s conversion to the ISO : standard which includes creating the training materials, re-designing the QMS, and working with the Registrar to schedule audits and the Quality Manual Review for re-certification.
• Managed the revision of an existing Safety Intranet Web site that had over , Web pages and needed to be streamlined and updated with current information. Communicated proactively with the Java and MySQL SMEs to create solutions for the necessary updates and improvements requested by upper management. Myself, I did the hands-on uploading of the other’s work to the released Web site. This included archiving monthly reports and meeting minutes, updating divisional restructuring throughout Web site, creating a dashboard for monthly metrics that could be updated from the source data captured in SAP.
• Co-lead of Failure Analysis Program for the Spares Group developing the current process flow throughout organization, edit and develop support processes, and lead the Lotus Notes dB development and interface updates.
• Developed the training materials based on the needs of the end-users and trained the division for the new launch of LiveLink and became the divisional contact person for training and how-to needs plus use LiveLink to manage my projects
• For several external customers, guided customer account teams in the completion and auditing process using the SSQA Program to evaluate the Quality Programs used throughout the division.
• Developed the instructional materials to train end-users on how to operate the various dBs throughout the division.
• Guided/assisted project teams to drive problem resolution, analysis of requirements, design specification, and process development within the division and other areas of the corporation. This included the research of the target audience, review source materials, use corporate writing practices, and uphold IP requirements based on external customer and corporate requirements.
• Guided the Spares Group to develop end-of-life (PLC) strategies for several legacy systems
• Coordinated with other Quality and EHS groups throughout the company to drive improvement of commonly used procedures.
Technical Program Manager, San Jose State University, Professional Development Center, San Jose, CA – to
• Coordinated and managed contract instructors and program coordinators of several programs: Electronic Commerce Management (ECM) Certificate, Telecommunications and Networking Certificate, and the MCSE Certification Program.
• This included development of classroom materials, development of new classes and programs, plus scheduling, counseling and career development of the students in these areas of expertise.
Design Engineer – Heick’s Cabinet Shop, Inc. (HCS, Inc.), Sunnyvale, CA – –
• Designed, developed, and implemented a new LAN system.
• Designed and instructed software classes for the Management Staff and the day-to-day MIS administration for the new and existing equipment.
• Designed Engineering Support for modified and custom products.
• Developed ECO process, and product documentation plus electronic job file management.
