Director Resume
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Resume:
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DIRECTOR OF OPERATIONS/EXECUTIVE MANAGEMENT
Accomplished and results driven management professional, with solid leadership skills.
I have a record of strong problem-solving skills, leadership skills, and oral/written communications.
Core strengths include:
· Strategic Market Planning · Market Opportunity & Positioning
· New Product Introduction & Launches · Management & Customer Retention
· New Product Line Reviews · Brand Development & Market Expansion
· Market-Based Pricing & ROI · Product Refinement & Life Cycle Management
· Print & Electronic Media Promotion Campaigns · Multi-Tiered Sales & Marketing Strategies
· Strategic Alliances and Partnerships · Oral and Written Communications
Master of Business Administration (MBA) · Lewis University · Romeoville, IL
Bachelor of Science · Business Administration · Lewis University · Romeoville, IL
Associates · General Studies · Morton College· Cicero, IL
PROFESSIONAL EXPERIENCE:
, MB / – /
Elk Grove Village, IL
DIRECTOR:
Developed and delivered a strategic product lineup --to increase sales along the value chain. Brand management of three distinct product lines, maximizing our revenue streams.
Managed various projects simultaneously; across multiple timelines, focusing on budgets and product quality.
· Increase customer referral sales % --by offering a % cash incentive to the referring customer, thus revitalizing our profitability.
· Successfully developed a global affiliate network marketing plan, for the Canadian, Japanese and European markets, strengthening our global position
· Initiated a semi-annual product line review for customer service packages, and make suggestions and/or changes to the lineup to ensure client satisfaction
· Instituted a clients follow up call, as part of our new satisfaction guarantee policy
· Achieved % customer satisfaction level by insisting on hour turn-around for customer questions, and posting FAQ’s to the internet
OPERATIONS MANAGER:
Spearheaded the SMART Goal system, on a semi-annual basis to ensure goals were met.
Elizabeth L. Strauch - Continued
Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Assembled a variety of teams to attend conferences and expositions, to drive sales and promote awareness of our company.
ONLINE MANAGER:
Upgrade and maintain website to reflect changes in direction of the company, and in e-commerce needs of management and various requesting customers.
Meridian Business Solutions / - /
Oakbrook Terrace, IL
BUSINESS CONSULTANT
Duties assigned were to create and maintain the Meridian Business Solutions website. Met with new clients to determine and ensure accuracy of project needs, and to go above and beyond needs analysis. As a software development company, we also offered services to outside clients and their vendors to develop and maintain databases, websites, and software engineering projects. Initialized java-script library to ensure effective and prompt solutions were available.
MacNeal Hospital / - /
Berwyn, IL
MRC- Filing, customer service, and patient confidentiality were primary responsibilities. Other duties involved interfacing with doctors, lawyers, police and executive management to ensure confidentiality policies and procedures were being safeguarded in the Medical Records department. Oversaw volunteers to ensure correct procedures were followed.
PCT-Primary role was to Instruct/Teach Patients and their family members on how to care for the patient utilizing various equipment and procedures, and monitored patients on the Medical/Surgical Oncology unit, as patient generalist.
J.S.I., Inc. / - /
Bowling Green, KY.
MANAGER/TELEMARKETING TRAINER
Fundraising for corporate sponsorships for:
D.A.R.E. program, Shop with a Cop, Thanksgiving and Christmas Food Programs were funded through telemarketing initiatives to business and individual donations.
ADDITIONAL EXPERIENCE
· Manufacturing · Quality Control · Staff Training · Inventory Auditing
· Retail · Multi-Store Management
