Online trainee coordinator Resume
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Resume:
Latrice Porter
N. La Brea Ave #, Inglewood, Ca
VM.
Objective: Eager to work within an organization that can help utilizes my experiences in facilitating and fourteen years in customer service.
Skills: Specialized in case management, online management training courses, excellent working using both PC and Mac systems; knowledgeable of Lotus --, Microsoft Excel, WordPerfect, Microsoft Word, PowerPoint, Publisher, MS Outlook, and Access.
Synopsis Achievement
• Increase student enrollment by %.
• Personal development planning helped decrease dropout rates of students.
• Created successful workshops to increase personal development growth.
• Maintain files from getting audit within two years of employment.
• Developed management online training courses for employees.
• Graduated from University of Phoenix with BS degree in Business Management
Employment:
Professional Development in Education
May to May – Training Coordinator, American Kiosk Management University, Las Vegas, NV
• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Offer specific training programs to help workers maintain or improve job skills.
• Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
• Coordinate recruitment and placement of training program participants.
• Evaluate training materials prepared by instructors, such as outlines, text, and handouts.
• Develop alternative training methods if expected improvements are not seen.
Jun. to April – Long Beach City College (Careers in Childcare) Special Program Assistant
• Assist individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
• Confer with other faculty, counselors, and administrators in order to resolve students' behavioral and academic problems.
• Address community groups, faculty, and staff members to explain available counseling services.
• Assist students regarding educational issues such as course and program selection, class scheduling, school adjustment, study habits, and career planning.
• Assess needs for assistance such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services.
• Promoted from previous experience as a Work Study Mentor
Aug. to June – Long Beach City College Work Study- Mentor
• Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
• Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
• Promoted from previous experience as a Computer Tutor
Aug. to Aug. – Long Beach City College Work Study - Computer Tutor
• Tutor and assist students individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by teachers.
• Recording keeping of all lab activities and students accessing to the lab.
Jan. to Dec. -Teacher Assistant, ECE Long Beach Childcare Center, Long Beach, CA
• Observe children performance, and record relevant data to assess progress.
• Organize and label materials and display children’s’ work in a manner appropriate for their eye levels and perceptual skills.
• Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.
• Instruct and monitor children in the use and care of equipment and materials, in order to prevent injuries and damage.
Feb. to May - Preschool Teacher, Auntie Ronnie’s Daycare, Long Beach, CA
• Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.
• Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
• Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
• Establish and enforce rules for behavior, and procedures for maintaining order.
• Read books to entire classes or to small groups.
• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
• Observe and evaluate children's performance, behavior, social development, and physical health.
• Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
• Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
• Enforce all administration policies and rules governing students.
March to October – Administrative Assistant, L.A.S.W.C. College, Los Angeles, Ca
• Manage and maintain executives' schedules.
•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• File and retrieve corporate documents, records, and reports.
• Greet visitors and determine whether they should be given access to specific individuals.
• Prepare responses to correspondence containing routine inquiries.
•Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements for committee, board, and other meetings.
• Make travel arrangements for executives.
Professional Development in Customer Service
March to May - Service Deli Clerk, Vons, Bixby Knolls, Ca
•Clean work areas, equipment, utensils, dishes, and silverware.
• Store food in designated containers and storage areas to prevent spoilage.
• Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
• Package take-out foods or serve food to customers.
• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets. Inform supervisors when supplies are getting low or equipment is not working properly.
• Weigh or measure ingredients.
• Wash, peel and/or cut various foods to prepare for cooking or serving.
• Replace out of codes dates with fresh foods.
• Process inventory for restocking.
• Responsible for warehouse shipping and receiving products on the floor.
April to Sept. - Night Supervisor, For You Financial, Los Angeles, Ca
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Monitor sales staff performance to ensure that goals are met.
• Hire, train, and evaluate personnel.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services such as pumping gasoline for customers.
• Provide staff with assistance in performing difficult or complicated duties.
• Plan and prepare work schedules, and assign employees to specific duties.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Prepare sales and inventory reports for management and budget departments.
June to March - Customer Service Rep., AT and T Broadband, Los Angeles, Ca
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Solicit sale of new or additional services or products.
April to Sept. - Retail Salesperson, Old Navy Clothing Store, City of Commerce, Ca
• Greet customers and ascertain what each customer wants or needs.
•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
Education
Associate Degree in Liberal Arts / ECE Child Development Major
Long Beach Community College, Long Beach, CA, GPA .
Bachelor of Science Degree in Business Management
University of Phoenix, Gardena, CA, GPA .
High School Diploma
Riley High School, Gardena, CA, GPA .
Professional Affiliations
Alpha Beta Gamma Business Association Alumni
Extend Opportunities Program Care Alumni
LBCC Child Development Careers Association
N.A.E.Y.C. (National Association for the Education of Young Children) Member
University of Phoenix Alumni
References and phone numbers upon request
