IT Manager Resume
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Resume:
Riverview Drive,
West Trenton, NJ
() –
Lorraine C. deSouza
Experience - Present Robern – A Kohler Company Bristol, PA
IT Manager (Systems Analyst)
&#; Designed, implemented and maintained computer systems and programs to increased business effectiveness, solved problems and created new opportunities which assisted in achievement of business goals.
&#; Maintained Compaq and Dell servers.
&#; Supported a computer network of computers and laptops along with a variety of printers.
&#; Prepared systems and program specifications, tested criteria, project control, and management reporting.
&#; Created software through coding and/or configuring.
&#; Developed and monitored policies, procedures, and standards documents.
&#; Provided x on call support of systems.
&#; Wrote and executed scripts to control the execution of systems.
&#; Developed and coordinated the installation and maintenance of systems and program products.
&#; Worked with user management and user project leader to determine system objectives and solutions.
&#; Solely responsible for direction, scheduling, motivation and coordination of activities of IT, user and vendor personnel.
&#; Acted as a mentor to lower level Systems Analysts.
&#; Provided updates to Change Management team.
– Redwood Analytics Moorestown, NJ
Quality Assurance Analyst
&#; Developed new testing activities, grew testing quality and efficiency.
&#; Ensured new changes implemented at Client sites function correctly during the first month Production Cycle.
&#; Provided knowledge transfer and mentoring.
&#; Provided guidance and executed testing tasks to support customer requirements.
&#; Supported other teammates when needed.
&#; Grew product, business, and technical knowledge.
– LaSalle University Philadelphia, PA
Lab Technician
&#; Assisted students with technical questions.
&#; Fixed software problems.
&#; Worked with students on different software packages.
– Kosmorsky and Associates. Newtown, PA
Computer Technician
&#; Fixed hardware and software problems.
&#; Maintained computer system for the office.
&#; Installed and updated new and old computers.
&#; Helped build a network for the office.
– United States Geological Survey. Ewing, NJ
Computer Technician
&#; Worked with Geologists to help create and understand programs which are utilized.
&#; Fixed both hardware and software problems.
&#; Maintained the computer systems.
&#; Supervised tech team.
&#; Worked to maintain Dell and Sun servers.
Education – Villanova University Villanova, PA
&#; Project Management Certification.
&#; Emphasis in Information Systems/Information Technology.
– Rider University Lawrenceville, NJ
&#; Masters in Business Administration.
&#; Emphasis in Finance.
– LaSalle University Philadelphia, PA
&#; B.S. in Management Information Systems.
&#; B.A in Integrated Science, Business and Technology.
&#; Concentrations in Information Knowledge Management and Biotechnology.
&#; Minors in International Studies
&#; Dean’s Scholar, Alpha Epsilon Lambda Honor Society for Alumni, National Society of Collegiate Scholars, years Service Award for SIFE, years Presidential Award for SIFE and the LaSallian Star Award.
Technical Skills Microsoft Word, PowerPoint, Excel, Access, Publisher, FrontPage, Outlook, Project, Lotus, HTML, Lotus, Oracle, IE, Netscape, Active Directory, TCP/IP, DHCP, C++, Unix, all Windows and Mac platforms/servers. Hardware and Software installations and troubleshooting. Conos Power play and SQL.
Laboratory Skills LabVIEW, Buffer Preparation, Centrifugation, Chromatography: packed column, gas, HPLC, Paper, TLC, Electrophoresis, SDS PAGE, pH Measurements, Pipetting, Reagent preparation, Spectrophotometer: Reading UV and visible wavelengths, Scans across a range of wavelengths, Colorimetric assays, Kinetic assays, and Western blotting.
References References available upon request.
